A booking is confirmed upon receipt of a deposit (typically 25–50% of the total price).
Full payment is due no later than 7 days before the start date of the activity.
Payment can be made via bank transfer, credit card, or other agreed-upon methods.
2. Cancellations
Cancellations by the client:
More than 30 days before the activity: full refund minus deposit.
15–30 days before: 50% refund.
Less than 15 days before: no refund.
Cancellations by the guide:
In the event of weather, safety concerns, or unforeseen circumstances, the guide may cancel or alter the itinerary. Alternative dates or a partial refund will be offered.
3. Client Responsibilities
Clients must ensure they are physically and mentally prepared for the chosen activity.
Clients must inform the guide of any medical conditions or relevant health issues.
The guide reserves the right to refuse participation if safety is compromised.
4. Insurance
Clients are responsible for having personal travel, accident, and rescue insurance, including helicopter evacuation and mountain-specific risks.
The guide is covered by professional liability insurance, but this does not replace personal insurance.
5. Equipment
Clients must arrive with appropriate personal equipment (a kit list will be provided).
Rental gear may be available on request.
The guide will provide group safety equipment (e.g. ropes, protection, first aid).
6. Risk Acknowledgment
Mountain activities involve inherent risks, including but not limited to falls, weather, avalanches, rockfall, and injury.
By booking, the client acknowledges and accepts these risks and agrees to follow the guide’s decisions at all times.
7. Itinerary Changes
The guide may modify the plan at any time for safety, weather, group dynamics, or logistical reasons.
No refunds will be given due to itinerary changes made for safety.
8. Jurisdiction
These terms are governed by the laws of France, and any disputes will be handled accordingly.