AWest Chromebook Help
Use this document to help troubleshoot your Chromebook.
These tips solve about 80% of chromebook issues.
Restart Your Device
This will help with a myriad of issues. Closing the lid does not shut it down, it just puts the device to sleep. Make sure you click shut down in the bottom tray at least once a day.
If you have trouble loading certain websites or if your Gmail account is unable to be accessed, try clearing cookies.
Device running slowly?
Chromebooks have very little actual storage space. Downloads might be bogging your system down. Try deleting downloads to free up space.
Unapproved extensions (games/wallpapers/themes) can decrease functionality of your device. Please remove unapproved extensions.
Chromebook Won’t Turn On?
Unplug your charger block and plug it back in
Turn it off completely and plug it in. Leave it charging for a minimum of 20 minutes (up to a few hours if the battery drained fully). Make sure the charge light comes on! Do not try to power on the device for use until at least 20 minutes have passed.
Troubleshooting your Chromebook
Join our Cybercats for remote support!
Periods 1-8 Monday-Thursday
Go to meet.google.com
Join with “cybercats”
Reach out to Ms. Lindblom or Mrs. Zoll for Chromebook help
Fill out this form to get a loaner if yours is broken
Resetting your Device
If your device is not responding, will not power on, or is stuck on a screen, try resetting your device.
Lori Guyll, April 2020