AWest Chromebook Help
Use this document to help troubleshoot your Chromebook.
These tips solve about 80% of chromebook issues.
If you have trouble loading certain websites or if your Gmail account is unable to be accessed, try clearing cookies.
Device running slowly?
Chromebooks have very little actual storage space. Downloads might be bogging your system down. Try deleting downloads to free up space.
Unapproved extensions can cause security issues and decrease functionality of your device. (games, wallpapers, themes, ad blockers are not approved) Please remove unapproved extensions.
Troubleshooting your Chromebook
Contact the Jeffco Help Desk for Tech Support
between 7 AM and 4 PM
Monday through Friday
Chromebook Won’t Turn On?
Unplug your charger block and plug it back in
Plug it into your chromebook for 15 minutes and then, try to turn it on while still plugged in. (If it doesn’t turn on, try holding the power button for 10 seconds.)
Reach out to Ms. Lindblom or Mrs. Zoll for Chromebook help
Fill out this form to get a loaner if yours is broken
Resetting your Device
If your device is not responding, will not power on, or is stuck on a screen, try resetting your device.
Lori Guyll, April 2020