AWest Chromebook Help

Use this document to help troubleshoot your Chromebook.

These tips solve about 80% of chromebook issues.

Restart Your Device

This will help with a myriad of issues. Closing the lid does not shut it down, it just puts the device to sleep. Make sure you click shut down in the bottom tray at least once a day.

Clearing Cookies

If you have trouble loading certain websites or if your Gmail account is unable to be accessed, try clearing cookies.

Written Directions

Video

Device running slowly?

Chromebooks have very little actual storage space.  Downloads might be bogging your system down.  Try deleting downloads to free up space.

Written Directions

Video

Removing Extensions

Unapproved extensions (games/wallpapers/themes) can decrease functionality of your device.  Please remove unapproved extensions.

Written Directions

Video

Chromebook Won’t Turn On?

Unplug your charger block and plug it back in

Turn it off completely and plug it in. Leave it charging for a minimum of 20 minutes (up to a few hours if the battery drained fully). Make sure the charge light comes on! Do not try to power on the device for use until at least 20 minutes have passed.

Troubleshooting your Chromebook

Join our Cybercats for remote support!

Periods 1-8 Monday-Thursday

Go to meet.google.com 

Join with “cybercats”

Other Supports

Audio/Video Glitches

Home Wifi Issues 1

Home Wifi Issues 2

Resetting Your Password

Zoom Log-in

Reach out to Ms. Lindblom or Mrs. Zoll for Chromebook help

Fill out this form to get a loaner if yours is broken

Email @

llindblo@jeffcoschools.us

Resetting your Device

If your device is not responding, will not power on, or is stuck on a screen, try resetting your device.

Video

Written Directions

Lori Guyll, April 2020