Going Online: Information and Resources for Thomas Nelson Students

Surviving COVID-19: A #RealCollege Guide for Students

Library Services and Technology Help (link): 


Students can sign up for virtual library and tech help appointments using this link: Make An Appointment Online (also on the main library webpage) If students are unable to find an appointment time that works, they can email ask@tncc.libanswers.com and the librarians will work with their schedules to find a time to meet.

Starting on Monday 3.23.20 the library will offer a Drop-In Zoom Room(link) for students from 8am-5pm Monday-Friday to provide live technology assistance. The room will be staffed by our library tech staff. It will be set up with a "waiting room" so our staff can work with one student at a time. We'll limit each student to a 5 minute session, and if the question or need requires more significant time/support, we'll help students make an appointment for an extended one-on-one session.

Canvas Hotline for Students (direct line to Instructure): (877) 875-8359

Canvas also offers a Live Chat feature for students, which they can access via the Canvas help menu.

Students can also use Canvasinfo@tncc.edu with non-urgent questions about Canvas.

Tutoring (link):

We will continue to offer online tutoring through Brainfuse, and Thomas Nelson's tutors and Math Emporium staff will be offering online tutoring to our students 7 days a week!

Video on How to Sign Up for Tutoring Online with Thomas Nelson Tutors


College offices, including the Bookstore, will be closed to students and the public until at least March 30. In order for students to have their books for 8-week courses that start online Monday, March 23, they need to request to have books delivered to their home.


Instructions for students are as follows:



Students can also order supplies, backpacks, and laptops with financial aid. Clothing cannot be purchased with financial aid.


Once in checkout, students will need to choose credit card or financial aid. They will need to provide student ID# for financial aid. Only shipping is available. Typically, it will take 1 to 2 days to ship locally. Follett has waived all shipping charges.


Financial Aid students MUST complete a bookstore authorization form. Instructions are here (link).

Financial Aid will block anyone who has not completed the form.

If a student does not have enough financial aid to cover the sale, the Bookstore will reach out for alternative payment.


Bookstore web addresses are TNCCShop.com, or TNCCHTShop.com 

Other Resources for Students

Tips for Learning During Disruption (Rice University)

Adjusting Your Study Habits Due to COVID-19 (University of Michigan)

Student Toolkit for Remote Learning By Students, For Students (Social Media for Learning)

Guide to What You Can and Cannot Control During These Times (Reddit r/coolguides)

Several internet providers are offering reduced price services or even free services for a limited time to students:


A $20/month starter package with no contract and 50 Mbs. No data overage.



Connect2Compete family plan – 9.95 per month, first month free

The media/telecommunications company Charter (Spectrum) is offering free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

Help With Canvas

Canvas Student Guides

Mobile App Guides

Canvas Status: Having difficulty accessing Canvas? Check this link to see if Instructure is already aware of the issue. If you don’t see anything about the issue you are having, submit a Canvas help ticket by clicking on “Help” on your Canvas sidebar and choosing “Report a Problem.” Important Note: Emailing or Calling the TNCC IT Helpdesk about an issue with Canvas is not the best way to find help. Please either put a ticket into Canvas (for an access issue), Call the Canvas Student Support Hotline, or email canvasinfo@tncc.edu.

Using Zoom

Zoom for Students (Video)

Joining a Zoom Meeting

How-To for Joining Zoom (PDF)

Having trouble with Zoom Access? Check the status of Zoom here: https://status.zoom.us/