Out-of-Network Guide

Disclaimer: Compass Counseling Center is out-of-network with ALL insurance companies. This guide is provided to assist you with calling your insurance company to check on your out-of-network benefits. Compass Counseling is not responsible for the information obtained using this guide.

Payment at Compass Counseling Center:

At each session payment is due, unless another payment plan has been established.
Thus, the client will pay their fee with cash, check, or credit card. Clients have an option
to request an itemized receipt of payment for services which will be fulfilled at the end of
each month. This may be used to submit to your insurance company. It is the client’s
responsibility to handle this submission.

How to check your out-of-network coverage and possible out-of-network benefits:

• Plan for 15-30 minutes of your time available to call your insurance company
• Make sure to have this information ready before your call:

• Insurance card
• Name, date of birth, address, phone number, or possibly social security
  number of the cardholder or person for whom the services are for
• Pen and paper/notepad

• Questions to ask:

• Are there out-of-network benefits for this policy?
• Do I have a mental or behavioral health policy with out-of-network
  benefits?
• What are the requirements to use out-of-network benefits?
• Is prior authorization required?
• Is a referral required from my primary care physician?
• Do I have an out-of-network deductible?

• If yes:

• What is my out-of-network deductible? _____________________
• How much of my out-of-network deductible has been met? ______
  ____________________________________________________
• What is the start date of the calendar year my out-of-network policy is based on? ____________________________

• In addition, ask the representative if your policy covers these services (use the
  CPT codes provided below). How much is the insurance company’s “usual and
  customary fee” and what percentage do they cover?

• Other questions to ask:

• Is there a session limit?

• If yes:

• What is the session limit? ______________
• How many sessions do I have left? _____________

• What percentage of services is covered/what is my co-insurance? ____________

• At the end of the call make sure to have:

• Date/time you called _______________________________
• Representative’s name _____________________________
• Reference number for the call ________________________

Information that will be provided on your receipt, also known as a “Superbill”:

• Provider’s name
• Provider’s NPI
• Provider’s license number
• Federal Tax ID number
• ICD-10 diagnosis codes
• CPT or Procedure codes
• Date of counseling sessions
• Payments made for counseling sessions