FAQS

Tickets

What are the different ticket types?

All tickets are General Admission.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my caretaker?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Ticket changes

Can I change my ticket?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID.

Are refunds allowed?

No refunds are allowed unless a flexible cancelation ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.

FLEXIBLE CANCELATION TICKET FAQS

(Applicable in selected events)

What is a Flexible Cancelation Ticket?

A flexible cancelation ticket allows you to ask for a refund or exchange your ticket in case you decide not to attend the experience.

When can I return my ticket?

You can cancel your flexible cancelation ticket if you contact us requesting it up to 48 hours before the experience starts. Please note that the ticket becomes non-refundable if it is transferred to another user.

What documents do I have to present to cancel my ticket?

No documentation is need to claim your refund or exchange.

If I opt for a refund, how long does it take to process it and how will I receive it? 

If you used a credit card or PayPal account to make the purchase, you will be credited the total amount of the ticket price back to your account. Keep in mind that the money could take 10+ days to appear on your statement. If you bought your ticket(s) using a voucher, you’ll find a new voucher in the "Vouchers" section of the app. Keep in mind this voucher is different from your Fever Club Wallet.

Will I get a full refund?

You'll receive a refund for the entire ticket price, with the exception of the 10% fee paid for the flexible ticket option.

If I opt for an exchange of the ticket, when will I receive the new ticket?

You will receive a voucher for the same value as your purchase as soon as you request for it. You can use this voucher to go back to the experience and buy a new date and/or time.

Can I change my ticket for a different experience?

If you opt for an exchange voucher, you can only use this voucher to go back and purchase the same experience.

How do I request my refund?

Please contact us here to get your ticket refunded.

Venue information

Where is the experience taking place?

Mt. Helix Park - 4901 Mt Helix Dr, La Mesa, CA 91941

How do I get to the venue?

To access the performance area you will be picked up between 6:30 p.m. -  8:00 p.m. via trolley from the following location:

• Grossmont High School located at 1100 Murray Dr, El Cajon, CA 92020

Be sure to check your confirmation email for further instructions.

Please look for signage upon entering the parking lot. At the end of the performance you will be brought back to the parking lot. You will not be able to access the venue with your car. You can park your car at the pick up/drop off location for free.

The performance will start promptly at the start time and trolley transportation will stop once the performance starts. No late entry is permitted under any circumstances.

Is there food and beverages served?

Guests will have the option to purchase alcoholic beverages such as wine provided by San Pasqual Winery, and snacks at the venue for enjoyment. No outside alcohol or glass containers may be brought to the venue. Outdoor food is welcome.

Can I bring animals?

Animals are not allowed, except for service animals. Please contact us here if you plan to bring a service animal.

Does this venue have disability access?

Fully ADA accessible. Please reach out to hello@feverup.com or directly to the venue if you have any questions.

Is there parking available?

No on-site parking is available. Parking can be found at Grossmont High School. Uber can be taken to the gate only and guests can walk up to check-in.

COVID Measures

Do I have to wear a mask?

We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.

Fever takes your safety very seriously. Please make sure to read the safety measures here.