Política de Privacidad

This privacy policy applies to the processing of personal data carried out by EMOTION SMART MOBILITY S.L. (hereinafter, “EMOTION” or the “Supplier”) on its websites, social media profiles, and any other digital platform or electronic medium where personal data are processed, in compliance with the provisions of the General Data Protection Regulation (GDPR) and Organic Law 3/2018 of December 5, on the Protection of Personal Data and the guarantee of digital rights.

EMOTION may modify this Privacy Policy when necessary. In the event of any changes, we will notify you through our website. Continued use of EMOTION’s services after being notified of such modifications implies acceptance of them, except in cases where your explicit consent is required.

Who is responsible for processing your data?

EMOTION SMART MOBILITY S.L., with Tax ID B42908228 and registered office at Avda Corts Catalanes 5-7, 1st floor, 08173 Sant Cugat del Vallès, Barcelona (Spain), is the data controller for the processing described in this policy.

Additionally, EMOTION has appointed a Data Protection Officer (DPO), who can be contacted at the following email address: info@emotion.green.

For what purpose and on what legal basis do we process your personal data?

The collection and processing of user personal data will be carried out depending on the relationship with the user, for the following purposes:

• Consulting applicant data in the Supply Points Registration Databases to provide an offer best suited to consumption habits. This is based on EMOTION’s legitimate interest, supported by sectoral regulations and the guidelines of the National Commission on Markets and Competition.

• Analyzing historical hourly consumption data prior to contract subscription, provided by the distribution company, to adapt service offers to the user’s needs. This is based on the customer’s consent.

• Analyzing ongoing contract consumption data (hourly load curve and consumption data) as provided by the distribution company, in order to advise clients on consumption habits and ways to reduce bills. This is based on EMOTION’s legitimate interest, as recognized in Law 24/2013, Royal Decree 216/2014 (5th additional provision), and Royal Decree 1074/2015 (2nd additional provision).

• Managing the contractual relationship, including contracting, supply operations, billing, collections, customer service, and general compliance with contractual obligations. This processing is necessary for contract performance..

• Fulfilling accounting, legal, tax, and administrative obligations, based on legal compliance applicable to EMOTION.

• Consulting creditworthiness and debt files, to assess the customer’s financial solvency and prevent fraud. This processing is based on EMOTION’s legitimate interest, as per Article 20 of Organic Law 3/2018.

• Conducting customer or potential customer surveys, to verify communication quality, customer service, and product satisfaction. This is based on EMOTION’s legitimate interest in improving its services.

• Maintaining essential supplies, which may require processing sensitive data from customers to justify continued supply, based on Article 52.4 of Law 24/2013 (Electricity Sector Law).

• Managing customer inquiries or information requests, based on contractual or pre-contractual necessity.

• Providing consumption analysis and customer area services, for which users may provide housing and consumption data to receive energy advice and comparisons. This is necessary for contract performance or pre-contractual measures.

• Analyzing consumer profiles and habits to personalize offers and segment customers. This processing is done only with the user’s consent.

• Sending commercial communications (electronic or otherwise) about EMOTION’s activities and services, based on legitimate interest and Law 34/2002 (Information Society Services and Electronic Commerce). This may continue after the contractual relationship ends until the user objects. With express consent, EMOTION may also send communications about third-party products and services.

• Managing value-added services (e.g., maintenance, insurance, and assistance). EMOTION will process data only if the customer has expressly contracted these services, and may share data with partner companies for service management. This processing is based on contract performance.

• Newsletter or blog subscription, to receive general information from EMOTION or the energy sector, only if explicitly requested by the user.        
  

Additionally, EMOTION may use anonymized data (not personally identifiable), even after the end of the relationship, for internal decision-making and business management systems.

How did we obtain your data?

Personal data processed by EMOTION are provided directly by clients via forms, emails, phone calls, or any other communication means, or are generated as a result of contractual relations.

Additionally, EMOTION may process customer or potential customer data obtained from the Supply Points Information System (SIPS), publicly available sources, or credit and solvency databases.

How long will we keep your data?

Personal data will be processed for as long as necessary to fulfill the above purposes and for the period required by applicable laws to handle any related responsibilities.

Who will receive your data?

In case of contracts, relevant data may be shared with the distribution company and recorded in its Supply Points Information System (SIPS).
If you contract insurance or assistance services, your data may be shared with partner companies to provide those services.

In cases of non-payment, EMOTION may report this to credit and solvency files, in compliance with regulations.

Data may also be disclosed to authorities and competent agencies to meet legal or tax obligations.

Users may also interact with EMOTION through social media profiles such as Facebook, Instagram, and other platforms.

Users may exercise the following rights:

Users may exercise the following rights:

• Access and rectification, or request deletion of their data when no longer necessary.
  
• Restriction of processing, under Article 18 of the GDPR (data kept only for legal claims).
  
• Withdrawal of consent or objection to processing, without affecting prior lawful processing.
  
• Challenge automated decisions (including profiling) and obtain a human response.
  
• Data portability, to obtain an electronic copy of your data via email or through EMOTION’s web portal.
  

Requests should be sent to:
EMOTION SMART MOBILITY S.L. – Attn: Data Protection Officer
 Avda Corts Catalanes 5-7, 1st floor, 08173 Sant Cugat del Vallès, Barcelona (Spain)
or by email to: info@emotionenergy.es

Include identification details, contact address/email, reasons for the request, and proof of identity.

If you have any questions or believe your rights have been violated, contact EMOTION’s DPO at info@emotionenergy.es.
If unsatisfied, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) at C/Jorge Juan nº 6, 28001 Madrid.

Security Measures

Access to EMOTION’s digital platforms occurs in a secure environment.

You can verify this by checking that the website address begins with https://www.emotionenergy.es/ — the “s” indicates a secure server.

EMOTION has implemented appropriate data protection and security measures to safeguard individuals’ rights and freedoms and to prevent unauthorized access, alteration, loss, or processing—taking into account the state of technology, costs, and processing risks.

However, users should note that Internet security measures are not infallible.

Last updated: October 2021