Security Services is closed! Now what?

I need to report a crime or criminal activity happening right now. 

We do not take crime reports or have officers in our department that respond to activity.

Please call 911 or the Portland Police non emergency line 503-823-3333.

I need an iWatch code prior to your return date

        Email Jchurchill@pps.net Be sure to specify “rush iwatch code” in the subject line. This request must come from a project manager, PPS supervisor, or school administrator. Include location(s) contact email and phone # for the person being issued the code.

I need to contact a specific person in the Security Services office

        Email addresses are listed for all staff on our main department page. When the office is closed for holidays most staff do not regularly check their email. FOMs have emergency contact information for our oncall person.

Background checks and badges

I just came in recently for a contractor badge. I was told my badge was ready. How do I pick up my contractor badge?

        November, December and January closures are for the entire district. You can pick up your badge when the district building reopens.

I am a new PPS employee. Where is my badge?

        Employee badges are sent directly to your work location.

My ID/access badge is lost or stolen what do I do?

        Put in a ticket through the IT Support portal. You can find a link to the portal here: support.pps.net

We will turn off your lost badge remotely as quickly as possible and will print and send out a new badge when we are back in the office.

I have changed schools/locations how do I get my badge to work at my new location?

        Put in a ticket through the support.pps.net with the new location and your old location.

I need my badge converted to an access card.

         Enter a request on support.pps.net and we will help you when we return.

I don’t have a PPS login or can’t access the support portal but need to ask for support.

        You can call or email IT support for additional help putting in a ticket. support@pps.net 503-916-3375

 IT support information can be found here; https://www.pps.net/Page/625

Non PPS persons may email Security Services directly with card issues.

I need to renew/get a badge. What are the steps?

        This document will outline all the steps. The steps are the same for new and renewing badges.

        Fingerprinting and background information

I want to make a fingerprint appointment for this week but the website won’t let me.

        You must be fingerprinted at our office along with our paperwork and payments. No fingerprinting will take place while we are closed. If the following week’s appointments are full and you have a deadline that is approaching you can email securityservices@pps.net with your situation and we may be able to schedule an alternate time to come to our office when we are open again.  

I’m on the fieldprintOregon website and am having difficulties or want to change my appointment date, who do I call?

Fieldprint customer service can help you with their website and appointments. 1-800-614-4364

I came in recently. Is my background clear?

We make every effort to have all background checks cleared prior to being closed for more than one consecutive day. Some people with out of state addresses may take longer than an application with only Oregon or Washington address. If we are waiting for a response, we will not be able to complete your paperwork prior to the office closure.

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*If you are being hired by PPS we send HR a list of everyone who has cleared. They will contact you about the next steps.

*If you work for a SUN program your paperwork is passed on to the equity dept for distribution.