FAQS 

Are refunds allowed? 

No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket. 

When should I arrive? 

The concert will be 1 hour long. The doors open 75 min before your scheduled show time. It is suggested to arrive at least 30 minutes before the start time as it is first come first serve seating within your zone. The performance will start promptly at the start time and doors will be closed once the performance starts. No late entry is permitted under any circumstances. 

Where is the venue? 

11551 Aerospace Ave, Houston, TX 77034

Does the ticket include access to the museum? 

YES! The Candlelight ticket includes full access to all exhibits and both aircraft hangers. There will be museum staff available to assist and answer any questions. We recommend that you come early to enjoy the full experience!

Can I bring in my own food and drink?

No outside food or drinks are allowed.

Are food and drink available? 

Non alcoholic and alcoholic beverages will be available for additional purchase. We encourage guests to arrive early to enjoy drinks while exploring the museum.

Do I need to wear a mask?

We encourage all attendees to wear masks during the experience and will have them available if needed.

Is there parking available? 

Free lot parking is available  

Is the venue ADA compliant? 

The venue is ADA compliant

Are photos and videos allowed to be taken during the performance?

No photography or video of any kind is permitted during the performance except for the last song. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Can I bring animals? 

No animals are allowed under any circumstances. Please contact us directly at hello@feverup.com if you plan to bring a service animal. 

Do I need to print my ticket? 

You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue. 

Is there an age requirement? 

Must be 10 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult. 

Can I purchase a ticket at the event? 

No tickets are available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Are the candles flammable?

No, for the safety of our audience, all of the candlelight will be provided through flameless candles.

Fever takes your safety very seriously. Please make sure to read the safety measures here.