Texthelp Web Properties Privacy Policy

ISMS 1.30 Web Properties Privacy Policy : Version 1 Revision 3

Texthelp has created this privacy statement in order to demonstrate our firm commitment to internet privacy.

The following discloses our information gathering and dissemination practices for all non-excluded websites owned and operated by Texthelp.

Environment variables

We may record your environment variables, such as your IP address, host name, browser type, operating system, etc., to help diagnose problems with our server, and to administer our website. This information may be used to help identify you and your shopping cart, track referrals, prevent or report incidents of credit card fraud, or for other purposes deemed reasonable and necessary.


Our sites may use cookies to keep track of your shopping cart, to personalise our web site to suit your tastes, to track referral information, and for other purposes.  We have a detailed cookie policy available for review.

Registration and order forms

Site registration and/or order forms may require users to give us contact information (like their name and email address). We use customer contact information from the registration form to send the user information about our company and to fulfil delivery of ordered products and services. The customer contact information is also used to contact the visitor when necessary.

Potentially sensitive information (e.g., credit card numbers) is collected through secure server connections.

Non sensitive information may be e-mailed to Texthelp representatives or agents. This email is generally not encrypted. As such, there is a remote possibility that the information could be intercepted by third parties. Visitors always have the option to provide this information in an alternative format.

Third party access to information

Only such information as is necessary in order to process payments, to fulfill product and service delivery requirements, and for the purposes of Texthelp product marketing will be provided to third-parties in whom Texthelp have confidence their data security robustness is sufficient to protect your data and only where explicit consent has been received from the data subject to share this data. A full list of our data processing partners are available on request.

Texthelp will comply with any subpoena or summons issued by any federal, state, or local law enforcement or judicial agencies for information. We may voluntarily provide unsolicited information to appropriate authorities if we believe the information is relevant to a criminal investigation. Unless clearly and specifically stated at the point the information is gathered, we will not sell, give away, or otherwise share information about you for any purpose other than the purposes mentioned in this document.

Our website may contain links to other, non-Texthelp sites. Texthelp Limited is not responsible for the privacy practices or the content of such Web sites.

Public forums

Our sites may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information. You should exercise caution when deciding to disclose your personal information.


Our sites have security measures in place to protect the loss, misuse and alteration of the information under our control. These measures include the use of secure servers to collect the information, encrypted databases, storage of the information in non-public areas of the servers, and other measures deemed reasonable and necessary.

What personal information about customers does Texthelp gather?

We may collect the following information:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Data storage for marketing preferences only

We ensure that personal data is handled legally and securely. Data is encrypted in transit and at rest. Your marketing preferences will be securely stored in Amazon data centres in the EU.

Supplementation information

Our sites may supplement the information that you provide with information that is received from third parties.


Our sites give users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

You can send an email to dataprotection@texthelp.com. You can send postal mail to the address which appears at the end of this document.

You can call us at the phone number which appears at the end of this document.

Correct/update information

Our sites give users the following options for changing and modifying information previously provided.

Email: dataprotection@texthelp.com

Send postal mail to the address which appears at the end of this document.

Call us at the phone number which appears at the end of this document.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

3rd Parties and Personally Identifiable Information

We do not allow 3rd parties to collect personally identifiable information.

GDPR Compliance & International Data Transfers 

Texthelp Billing & Contact Data is stored in Amazon Web Services (AWS). We have entered into Standard Contractual Clauses with AWS to ensure we comply with the GDPR rules on international transfers.  We have also included Standard Contractual Clauses in our End User License Agreement to cover the transfer of personal data from end users in the EU to AWS based in the United States. This complies with data protection requirements and GDPR legislation when transferring data outside of the EU.  

Learn more about our GDPR policies at www.texthelp.com/gdpr - our GDPR information page.

“Do Not Track” Requests

Currently the Texthelp website does not respond to “Do Not Track” requests.  This is currently under review.

PCI DSS Compliance

While we may process your Credit Card Transaction we never store credit card Numbers, Expiry Dates or Security Codes.  We will store the Transaction ID returned to us by Stripe ™ who are our Credit Card Processor.  We are PCI DSS Compliant.

Changes to this policy

Meaningful changes to this policy will be communicated by email to everyone that we hold a contactable email address for that has not opted out of communications.

Contacting us

If you have any questions about this privacy statement, the practices of our sites, or your dealings with any of our web sites, you can contact us at our headquarters:

Data Privacy & Security

Texthelp Ltd.

Lucas Exchange,

1 Orchard Way,

Greystone Road,


Northern Ireland.

BT41 2RU

Tel: +44(0)28 9442 8105

Email: dataprotection@texthelp.com

Public information