FAQS
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change your ticket.
The concert will be 1 hour long. Doors will open 1 hour prior to the start time on your ticket and we encourage guests to come at least 20 minutes before the start time. The performance will start promptly at the start time and doors will be closed once the performance starts. No late entry is permitted under any circumstances.
No animals are allowed under any circumstances. Please contact us directly at dc.cm@candlelightexperience.com if you plan to bring a service animal.
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Must be 10 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Street parking is available around the venue location, although it may be limited. If you are taking the metro, the nearest locations are Eastern Market and Capital South. (Blue, Orange, Silver)
No, only bottled water will be permitted.
No tickets are available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
The venue is partially ADA accessible. A small elevator is available to take guests to the performance space, however wheelchairs and mobility scooters will not fit. Please email dc.cm@candlelightexperience.com to request special accommodations or any other questions regarding accessibility.