Helpster Charity Manual

Updated November 2023

Helpster is a non-governmental organization (NGO) that operates as a mobile application, providing a platform for fundraising to support the treatment of children in need living in remote regions. Our aim is to make the process of raising funds for vital healthcare easy, transparent, and efficient.

Our Project:

At Helpster, we are actively involved in developing an infrastructure that connects hospitals, volunteers, children in need, and patrons. This comprehensive project also includes the validation of both the hospital and the child's case to ensure that we support genuine and deserving cases. We form partnerships with hospitals and non-profit organizations, referred to as "Partners," who collect and provide us with information about Patients in need of medical treatment. In turn, Helpster reimburses the costs associated with the medical treatment provided to these Patients.

Our Mission:

Our primary mission is to save lives by funding access to vital healthcare worldwide and create a movement of heroes. We are committed to ensuring that no child suffers or dies simply because they lack the financial means to pay for basic healthcare. Through our fundraising efforts, we are dedicated to providing an opportunity for these children to receive the medical treatment they urgently need.

Our Vision:

At Helpster, we envision a world where universal access to free vital healthcare is available to all, especially to those less fortunate and economically disadvantaged. If there are regions where such access is limited or absent, we aim to empower Helpster heroes who are willing to step forward to address these gaps in healthcare provision. Our ultimate goal is to uplift the chances of increasing the overall quality of life for those in need, regardless of their financial circumstances.

Our Unique Approach:

Helpster stands out as a new generation crowdfunding app for healthcare with a commitment to implementing every available tool to save as many lives as possible.

Through our platform, we leverage technology and innovation to provide an efficient and convenient way for people to contribute to saving lives. Our approach is not only efficient but also designed to be fun, engaging, and user-friendly.

Policies and Operations:

This manual has been created to govern our relationships, set expectations, and provide clear communication of Helpster's policies and operations. It is important to note that the terms outlined in this manual are subject to change at any time at the sole discretion of Helpster. We encourage all users to refer to the Helpster website to access the most up-to-date version of this manual. While we expect our policies to be adhered to, we also believe in trust and open communication, which allows for flexibility and the opportunity to address any issues, questions, or feedback that may arise. We welcome proactive communication from our users to help us continuously improve and optimize our processes.

Partners and Hospitals

At Helpster, we are dedicated to providing the highest quality of care to those in need. To ensure the best possible outcomes for our patients, we carefully select hospitals and medical centers to partner with. Our rigorous vetting process involves thorough assessments of their facilities, medical expertise, and adherence to ethical standards.

Once we establish partnerships, our dedicated volunteers make regular visits to these hospitals. This allows us to actively engage with healthcare professionals, assess the quality of care being provided, and build strong relationships with the medical staff. Through these visits, we can closely monitor the well-being of our patients and ensure that they are receiving the appropriate level of treatment and support.

By maintaining a close working relationship with the hospitals, we aim to create a network of reliable and trusted healthcare providers. This proactive approach not only guarantees the best care for our patients but also minimizes the risk of potential scams or fraudulent activities. Through regular communication and collaboration, we can swiftly address any concerns or issues that may arise, ensuring the continued integrity and effectiveness of our services.

We prioritize the safety and well-being of our patients above all else. By working with dedicated hospitals and frequently visiting them, we can ensure that our patients receive the highest standard of care and avoid any potential problems associated with scams or unethical practices.

In addition to hospitals, Helpster also collaborates with various non-governmental organizations (NGOs) that specifically work with impoverished children. These partner organizations are dedicated to improving the welfare and well-being of underprivileged children and are actively involved in addressing their unique needs and challenges.

These NGOs prioritize the care, support, and development of children from economically


disadvantaged backgrounds, aiming to provide them with equal opportunities for a brighter future. They implement various programs and initiatives that focus on education, healthcare, nutrition, shelter, and overall holistic development for these vulnerable children.

By partnering with these NGOs, Helpster strengthens its network and extends its impact, ensuring that a wider range of children in need receive the necessary assistance and support. This collaborative approach allows Helpster and its partner organizations to combine resources, expertise, and knowledge, maximizing the effectiveness of their efforts to improve the lives of these deserving children.

Helpster places great emphasis on establishing meaningful partnerships and collaborations with hospitals and Partners in order to effectively carry out our mission of saving lives. To formalize these relationships and ensure clarity in our mutual commitments, we have signed and constantly signing special Memorandums of Understanding (MoUs) with our esteemed partners. The purpose of these MoUs is to create a framework that outlines the roles, responsibilities, and expectations of both Helpster and our partners.

Through these MoUs, we aim to foster a strong and cohesive working relationship, enabling us to deliver timely and efficient assistance to those in need. The agreements define the scope of our collaboration, specifying areas such as resource allocation, information exchange, and the establishment of shared goals and targets. Additionally, they establish protocols for effective communication, coordination, and decision-making processes.

By formalizing our partnership through MoUs, we enhance transparency, accountability, and mutual understanding between Helpster and our partners. It allows us to work in a synchronized manner, avoiding duplication of efforts and maximizing the impact of our collective actions

Information Required from Partners and Hospitals:

Partners are expected to collect and provide Helpster with the following documents and information related to Patients:

A copy of the Patient's birth certificate

Description of the Patient's illness by the hospital

Medical record of the Patient and any previous illnesses

Contact details of the legal representative of the Patient

Information on the Patient's residence and legal representative

The Patient's medical history

A minimum of one vertical video and two vertical photos of the Patient, including one photo of their health problem if applicable

Any additional information requested by Helpster, such as photos, videos, or written information about the Patient.

Requirements for Information from Hospitals:

Hospitals are required to provide Helpster with the following information about the Patient:

Description of the Patient's illness by the hospital

Medical record of the Patient and any previous illnesses

Contact details of the legal representative of the Patient

Information on the Patient's residence and legal representative

The Patient's medical history

Short story about the life of the Patient

A minimum of one vertical video and two photos of the Patient

Additional information about the Patient's life as requested by Helpster Information about the financial situation of the Patient's legal representative A signed Helpster admission questionnaire by the Patient or their legal representative Consent from the Patient or legal representative for the collection and publishing of the Patient's personal data in the Helpster application

Information about the Patient's health insurance policy and a copy of the policy document if available

Proforma invoice or invoice for the treatment with a detailed description and breakdown of the price

Other information and documents requested by Helpster.

Our Patients

At Helpster, our Patients are children who are facing various health challenges amidst difficult circumstances. They inspire us with their resilience, strength, and unwavering spirit in the face of adversity.

Our Patients are chosen based on specific eligibility criteria. We prioritize non-palliative cases that have the potential to significantly improve the quality of life for these young Patients. Emergency lifesaving cases also receive our utmost attention and support.

To ensure that our resources are distributed equitably and can benefit as many children as possible, we have set a maximum limit for the cost of one-time treatment. In general, this limit is set at $3,000 per Patient, although in exceptional cases, it may be increased to $5,000 per case.

We understand that chronic diseases can significantly impact a child's life, so we accept cases where medical care is essential for these Patients to have a chance at leading a normal life.

Our focus extends to Patients who require surgery or vital medication, including urgent cases such as appendicitis or malaria. We prioritize these cases and ensure that they receive the necessary support in a timely manner.

In addition to medical considerations, our Patients must come from low-income backgrounds, where their families cannot afford the required hospital bills. Our aim is to bridge the gap and provide access to quality healthcare for these financially challenged families.

Each of our Patients’ treatment plans is collaboratively developed in consultation with the hospital, and the Patient or their legal representative must accept this plan. By working closely with medical professionals and the Patients themselves, we strive to provide comprehensive and personalized care tailored to their specific needs.

Our Patients inspire us every day, and we are committed to ensuring their well-being, providing them with hope, and supporting them on their journey towards better health and a brighter future.

Our Volunteers:

Helpster relies on the dedication and support of volunteers who play a vital role in our mission. We have two types of volunteers who contribute their time and effort to make a difference in the lives of our Patients.

Firstly, we have Ambassadors who actively promote and spread awareness about Helpster in underserved communities and neighborhoods. These passionate individuals serve as advocates for our cause, engaging with local communities, schools, and organizations to raise awareness about our services and identify children who may benefit from our support. These Ambassadors selflessly devote their time to educate others about Helpster, ensuring that our mission reaches those who need it most.

Secondly, we have Control Volunteers who fulfills a critical role in the verification and validation process. These dedicated individuals verify the information provided by the Patient's family, ensuring authenticity and preventing fraud. They go the extra mile by

visiting hospitals, speaking to medical professionals, and collecting additional photos and videos of the Patients. This thorough verification process helps us ensure that our resources and support are directed towards genuine cases, maximizing our impact and reaching those who truly require assistance.

Volunteers at Helpster provide a range of essential services. They collect relevant information from parents and children, enabling us to consider each case thoroughly. These volunteers serve as the main point of contact with hospitals, coordinating treatment arrangements, and obtaining documents such as invoices and medical reports. Additionally, they assist in arranging transportation for parents and children to and from hospitals, making sure they can access the required medical care. Volunteers may also extend their support by facilitating the purchase of prescribed medications for Patients, ensuring they receive the necessary treatment promptly.

Maintaining the highest level of professionalism is of utmost importance to us. Our volunteers are expected to exhibit professionalism in all interactions with co-workers, Patients, and their families. They are required to conduct themselves ethically, treating everyone with respect and dignity. Violent behavior, harassment, or any form of unprofessional conduct is strictly prohibited. Volunteers are entrusted with the confidentiality of Patient information and must adhere to strict guidelines to protect their privacy. They are not permitted to use Patient information for personal gain, ensuring utmost respect and confidentiality.

Admission Process:

To receive financial support from Helpster, Hospitals and locally based Helpster Partners must submit Patients for prior admission and approval by Helpster. The number of cases admitted can be regulated monthly, as determined by Helpster and communicated in writing.

When a Hospital presents a Patient to Helpster, specific mandatory information about the Patient must be provided:

A copy of the Patient's birth certificate.

A description of the Patient's illness and the medical treatment plan prepared by the Hospital.

Information about the Patient's effective health insurance policy (if applicable) along with the attached insurance policy document.

Contact details of the Patient's legal representatives.

Information about the Patient's residence address and the address of their legal representatives.

A detailed medical history of the Patient as described by the Patient or their doctors. A brief summary of the Patient's life story.

At least one vertical video and two photos of the Patient.

If the health problem is visually identifiable, at least one additional video and two photos showing the health problem and the Patient's face.

Any additional information (photo, video, written documentation) requested by Helpster about the Patient's life as stated in the application.

A photo or scan of the Helpster admission questionnaire filled out by the legal representative.

Signed consent forms from the legal representative allowing the disclosure of personal and medical information.

Signed consent from the Patient or legal representative regarding the collection and publishing of the Patient's personal data in the Helpster application.

A proforma invoice or invoice detailing the Patient's treatment with a breakdown of the costs.

Any other information and documents requested by Helpster.

Helpster must approve or disapprove the admission of a Patient presented by a Hospital within 30 working days after receiving all the required information for admission. If the


admission is approved, the Hospital can rely on Helpster to raise funds and initiate payment for the Patient's medical treatment. Helpster may make payment either before or after the treatment but will strive to complete the payment within 1 month after approval of admission.

In cases where Patients come from Helpster Partners, the information about prospective Patients will be shared with Hospital officials only after prior approval from Helpster. Hospitals must be prepared to provide medical assistance, and Helpster Partners have the right to arrange establishment visits for the Patients and their legal representatives if necessary.

Privacy and Confidentiality:

At Helpster, protecting the privacy of our Patients is of the utmost importance. We have established comprehensive privacy policies and internal procedures to ensure the strict safeguarding of personal information. Our commitment to privacy begins with the collection of appropriate consents from parents or legal guardians, granting us permission to handle and disclose sensitive information in accordance with applicable laws and regulations.

Within our organization, we maintain a stringent framework of internal policies and protocols that are specifically designed to preserve the confidentiality of Patient data. These policies outline strict procedures for access, storage, and transmission of information to ensure that only authorized personnel have access to Patient records. Additionally, our staff undergoes extensive privacy and security training to deepen their understanding of privacy principles and compliance requirements.

Furthermore, Helpster is dedicated to always remaining in full compliance with relevant privacy laws and regulations. We actively monitor and stay informed about any changes or updates to privacy legislation to ensure that our practices align with the highest standards of privacy protection. This includes adherence to laws governing data collection, use, retention, and disclosure.

We understand the sensitivities associated with the information entrusted to us, and we take extensive measures to maintain the utmost confidentiality and security. By applying industry-leading technologies, implementing strict privacy protocols, and employing robust data security measures, we strive to create a secure environment that safeguards Patient information at all times.

Our Heroes:

We believe that every individual who utilizes Helpster to save lives is a true Hero. This is not just a part of our branding or a motivational system; it is a genuine belief that those who consistently assist others are the Heroes of today.

Helpster users earn points for their life-saving efforts, which contribute to their ranking


within the Hero Squad. Starting from the Rookie rank, users progress through the ranks, from Newbie Hero to Rising Hero and Star Hero, showcasing their dedication to saving lives. With each new rank achieved, Helpster users receive rewards, ranging from digital assets to physical items like Helpster medals or bracelets.

The ranks within our Hero Squad are as follows:

Rookie Rank:

As a Rookie, you have just begun your journey towards becoming a Hero. This rank represents your passion for saving lives and your intention to join the Hero Squad in the near future.

Newbie Hero Rank:

Congratulations! Your first life-saving act allows you to enter the Hero Squad as a Newbie Hero. You will be rewarded with a medal for saving an average of 1 life.

Rising Hero Rank:

Achieving the Rising Hero rank indicates that you have experienced the fulfilling role of a Hero and have chosen to continue your career within our Hero Squad. For saving an average of 6 lives, you will be awarded a medal.

Star Hero Rank:

Your dedication to being a Hero shines bright. At the Star Hero rank, you are recognized for your contributions to saving lives and honored with a medal.

Space Hero Rank:

Your impact extends beyond our planet Earth. This rank acknowledges your extraordinary efforts and aspirations to help others in space.

Super Hero Rank:

You possess the qualities of a true superhero: generosity, kindness, nobility, and strength. Saving an average of 50 lives earns you a medal. That's equivalent to saving an entire big bus worth of lives!

Legendary Hero Rank:

Only a select few can achieve the status of a true Legend. This rank is reserved for individuals with an unwavering desire to continually assist others. Those who reach this esteemed rank will be honored in the Helpster Hall of Fame.

If you have any questions or concerns regarding this manual, please feel free to contact us using the following details:

Name: Helpster Charity US, Inc.

IRS Section (501) (c) (3) Public Charities

Address: 8 The Green, Suite B, Dover, DE 19901

E-mail: team@helpstercharity.org
Our dedicated team is available to assist you and address any inquiries you may have.