Tairangi School Procedure Statement

CONCERNS AND COMPLAINTS

        NAG 3 Personnel

        NAG 6 Legislation & Regulations

The following procedures are to be followed by the school:

  1. Concerns and complaints will be dealt with straight away.  We are committed to prompt resolutions that are satisfactory to all parties.
  2. The flow chart below provides the process through which concerns and complaints will be dealt with.  It will be used in conjunction with the relevant employment contracts.
  3. All parties are entitled to access support at all stages of this process.
  4. When a complaint is made, the complainant will be informed of the complaints procedures and directed to the appropriate steps.

Complaint lodged

  • Complainant discusses complaint with staff member concerned

Complaint resolved

Complaint not resolved – raised with syndicate leader/s

  • Complainant raises complaint with syndicate leader/s.
  • Syndicate leader/s and complainant discuss with staff member

Complaint resolved

Complaint not resolved – raised with Principal

  • Complainant raises complaint with Principal
  • Principal and complainant discuss with staff member and syndicate leader/s

Complaint resolved

Complaint not resolved – Mediation

  • Complaint is referred to a Board of Trustees sub-committee
  • Sub-committee/complainant/staff member work to resolve complaint

Complaint resolved

Complaint not resolved – Board advised

  • Complainant puts complaint in writing to BOT

Complaint resolved

Complaint not resolved - acknowledged by BOT

  • Board acknowledges the complaint in writing to the complainant and undertakes to investigate it.

Complaint resolved

Complaint not resolved – letter to staff member

  • The Board writes to the staff member detailing:
  • The specifics of the complaint
  • The date by which the staff member is to respond
  • The entitlement to support/representation

Complaint not resolved – to personnel committee

  • Complaint referred to Board’s personnel sub-committee to consider complaint and staff response

Complaint resolved.
Letter of closure sent
to complainant.
No further action required.

Complaint not resolved – letter to staff member

  • Board considers further investigation necessary
  • Staff member told in writing of the unresolved issues, the date for a meeting and the right to representation

Complaint resolved.
Complainant & staff member advised.
Written information destroyed.

Final actions on complaint

  • Meeting between staff member and Board (or sub-committee)
  • Complaint actioned.  Complainant and staff member advised.
  • All written information destroyed at a time agreed to by the parties.

File:concernscomplaints36.doc        Procedure Statement – Concerns & Complaints