Adobe Connect Basics: Job Aid

Updated 10/28/2025

Purpose: The Office of STI/HIV/Viral Hepatitis Training Unit utilizes Adobe Connect software for live virtual training. This job aid is intended to help registered training participants have the most seamless experience using Adobe Connect.

Accessibility statement and support page

Adobe Connect Basics: Job Aid        1

What is Adobe Connect?        1

How to Download        2

Testing Connectivity        2

How to Log In        2

Audio        3

Microphone        3

Troubleshooting        4

Connectivity Issues        4

Audio/Speaker Issues        4

Microphone Issues        5

Webcam/Video Issues        6

Americans with Disabilities Act (ADA) Assistance        6

Adobe Connect Accessibility Features by Category        7

What is Adobe Connect?

Adobe Connect is a software suite for remote training, web conferencing, presentations, and desktop sharing. Adobe Connect helps deliver engaging training and learning sessions. Langevin Learning Services, the world’s largest train-the-trainer company, recommends Adobe Connect to create the most effective virtual training classroom for participants.

How to Download the Adobe Connect App

The Training Unit suggests downloading the Adobe Connect app onto your computer versus using the platform on a web browser. Download Adobe Connect Application to begin installing this software on your computer.

Of note, if you are using a work computer and/or laptop, your agency may block your ability to download the application. Contact your agency’s IT department for help.

How to Test Connectivity

Check whether your setup is compatible. By following the Adobe Diagnostics Test, Adobe will test your:

• Device compatibility,
• Browser compatibility,
• Reachability to Adobe Connect servers, and
• Media connectivity (i.e., connectivity of your camera feed with Adobe Connect servers and back).

This diagnostic test ensures that your computer and network connections are verified to provide you with the best possible Adobe Connect meeting experience. It will need to access your camera to test media connectivity. Select “Allow” on the browser prompt for camera access. Please note that your data is secure, protected, and not stored during this test.

If all the tests are successful, you are ready to log in to your virtual training classroom.

How to Log In

1. Select the link to the classroom, which can be located on the CO.Train course landing page or in your reminder emails.
2. You will get to the login screen for the Adobe Connect classroom.
3. Under “Join as guest,” type your first name, last name, and pronouns if desired. Then, select the “Continue” button.

4. Before entering the room, select and test your speakers, microphone, and camera.
5. 

Audio Tips

• Always connect your headset or speakers before entering the classroom.
• Make sure that the sound is not muted on your computer.
• Ensure the headset you are using is working, charged, and/or has full batteries. Or if you are using external speakers, the appropriate areas are connected.

Microphone Tips

• Always connect your microphone before entering the classroom.
• Make sure that your microphone is not muted on your computer.
• If using an external microphone, make sure it is working.
• If your microphone/headset has not previously been connected to your computer, you may need to install the drivers for it first.

Webcam Tips

• The Training Unit uses webcams intermittently throughout most trainings. This means you will have access to your webcam only when it is enabled by the producer or trainer(s).
• Once the host has enabled your webcam, you should see a camera icon next to the microphone icon in the upper left corner of the screen.
• Select the camera icon to turn on your webcam. After you have chosen the “turn on camera” button, your video feed will appear in the classroom.
• If you have an external webcam, make sure it is installed on your computer before entering the classroom.

Test Room

• A test room has been created for participants to test their connectivity, practice using their audio and visual tools, and different engagement features in the classroom.

Troubleshooting

If you continue to have issues navigating or logging into the Adobe Connect classroom, try these various troubleshooting tips:

Connectivity Issues

• If you are repeatedly being kicked out of an Adobe Connect classroom, it is usually because of unstable internet connectivity.  
• To improve your internet connectivity:

• Use a wired connection (cable instead of wifi).
• Run the Adobe Connect Diagnostic Test.
• Close all other programs using the internet (e.g., browsers, email).
• Ask colleagues who share your internet connection to limit their use.
• Consider sharing a computer with other colleagues participating in the same training using the same internet connection.
• If you are on a work laptop, try disconnecting from the virtual private network (VPN), as that can interfere with the connection.

Audio/Speaker Issues

No sound? Try these tips:

• Use the Adobe Connect application (if possible), and not the internet browser.
• Exit the classroom, close all of your browsers, and re-enter the classroom.
• Ensure your headset or external speakers are plugged into your computer.

• Note: If you are using a headset that has not previously been connected to your computer, your computer may need to install the drivers.

• You can check your speaker output by:

• Select the arrow (v) next to the speaker icon.
• Check that the appropriate speaker is selected in the list.
• Use the “test speaker” function to ensure you can hear in the classroom.
• 

• Microsoft Windows Users:

• If you use Microsoft Windows, make sure that your headset is selected as your default playback device in your computer settings.
• Right-click the small speaker icon in the bottom right corner of your desktop.
• Make sure that your headset is selected and if not, select it from the drop down menu.
• Exit the classroom and re-enter.

Microphone Issues

Microphone not working? Try these tips:

• Ensure that the correct microphone is selected in Adobe Connect.

• Select the arrow (v) next to the microphone icon.
• Check that the appropriate microphone is selected in the list.
• 
• If your sound is breaking, it is usually due to unstable internet connectivity. See Connectivity Issues for troubleshooting tips.

Webcam/Video Issues

If you have more than one webcam connected to your computer, ensure that the correct webcam is selected in Adobe Connect:

• Select the arrow (v) next to the webcam icon.
• Check that the right webcam is selected in the list.
• 
• Still not working?

• Use the Adobe Connect application (if possible), and not the internet browser.
• Make sure that your webcam is not being used in any other programs.
• Close any other programs that may use your webcam.
• Exit the classroom and re-enter.

Additional Tips

If you continue to have problems in the platform, explore Adobe’s troubleshooting tips webpage.

Contact your agency's IT department. Review this job aid with them to check if your device is compatible with Adobe Connect.

If you are unable to connect to Adobe Connect after troubleshooting, email the STI/HIV/Viral Hepatitis Capacity Building & Training Program at cdphe.dchivinfo@state.co.us.

Americans with Disabilities Act (ADA) Assistance

Adobe Connect supports the following types of assistive technologies:

• Screen readers
• Screen contrast and color tools
• Keyboard navigation and shortcuts

Additionally, reasonable accommodations or modifications, such as auxiliary aids, for alternative access will be provided upon request for persons with disabilities. Please email cdphe.dchivinfo@state.co.us at least one week before the training to make arrangements.

Adobe Connect Accessibility Features by Category

Vision

Users with vision challenges can:

•  Use screen readers to hear user interface titles, notifications, and descriptions (e.g., menus, dialog boxes).
• Use screen readers to have meeting content (e.g., Notes, Chat, Polls, Q&A, and PDF documents) read aloud.
• Enable audio triggers for certain events (e.g., a new chat message appearing).
• Change the size of the meeting user interface with keyboard shortcuts (CTRL + to increase interface display and CTRL - to decrease interface display).
• Use operating system settings or browser extensions to change the display color and/or contrast settings.

Auditory

Users with hearing challenges can engage in the following:

• Enable live closed captioning.

• To turn on captions: view the upper left corner of your screen. Choose the button with three dots that says “more.” The first option on the pop-out menu is “closed captions.” Then select the “show captions” option.

• Display subtitles on MP4 and MP3 content.
• View sign language or lip-reading presenters via video.
• For individuals whose first language is not English, language services may be provided upon request by the Training Unit. Please email cdphe.dchivinfo@state.co.us at least one week before the training to make arrangements.

Mobility

Users with mobility challenges can use their keyboard to:

• Navigate to any part of the meeting interface – title bar, menus, pods, and layouts.
• Open menus.
• Navigate within dialog boxes.
• Make selections in dialog boxes and polls.
• Press on-screen buttons.

 For more information, visit keyboard shortcuts in Adobe Connect.