Service Excellence

Topik

September

Oktober

Nopember

Desember

Service Excellence & Handling Complaint

 

 

 

Service Quality for Manager

 

 

 

Measuring Customer Satisfaction

 

 

 

Building Service Culture

 

 

 

Service Quality Monitoring

 

 

 

 

Informasi WA 081311009800

Leadership

Topik

September

Oktober

Nopember

Desember

Supervisor Development Program

 

 

 

Leadership & Communication Skills

 

 

 

Coaching & Counseling Skills

 

 

 

Talent Management for Managers

 

 

 

MBTI for Manager

 

 

 

Dealing with Difficult People

 

 

 

HR for Non HR

 

 

Managing Millenials Employee

 

 

 

High Impact Presentation Skills

 

 

 

 

Informasi WA 081311009800

Human Resource Management

Topik

September

Oktober

Nopember

Desember

Startegi Mengelola SDM Organisasi

 

 

 

Basic HRM

 

 

 

Competency Based Recruitment

 

 

 

Competency Based Interview

 

 

 

Behavioral Event Interview

 

 

 

Training Needs Analysis ( TNA)

 

 

Training for Trainer

 

 

Competency Model Design

 

 

 

Assessment Center

 

 

 

Compensatiion & Benefits

 

 

Struktur Skala Upah

 

 

Talent Management

 

 

 

Job Analysis & Job Evaluation

 

 

 

Hubungan Industrial

 

 

 

PHK Tanpa Gejolak

 

 

 

Informasi WA 081311009800

Quality Management

Topik

September

Oktober

Nopember

Desember

 ISO 9001, ISO 14001, OHSAS 18001

 

 

 

Merancang KPI berbasis Balanced Scorecard

 

 

Merancang SOP

 

 

 

Vendor Management

 

 

 

 

Informasi WA 081311009800