Service Excellence

Informasi WA 081311009800

Topik

Februari

Maret

April

Service Excellence & Handling Complaint

Service Quality for Manager

Measuring Customer Satisfaction

 √

Building Service Culture

Service Quality Monitoring

Leadership

Informasi WA 081311009800

Topik

Februari

Maret

April

Supervisor Development Program

Leadership & Communication Skills

 √

 √

Coaching & Counseling Skills

Talent Management for Managers

MBTI for Manager

Dealing with Difficult People

HR for Non HR

Managing Millenials Employee

 √

High Impact Presentation Skills

 √

 √

Human Resource Management

Informasi WA 081311009800

Topik

Februari

Maret

April

Excellent HR Generalist

 √

Basic HRM

 √

Competency Based Recruitment

Competency Based Interview

Behavioral Event Interview

Training Needs Analysis ( TNA)

Training for Trainer

Competency Model Design

Assessment Center

Compensatiion & Benefits

Struktur Skala Upah

Talent Management

Job Analysis & Job Evaluation

Hubungan Industrial

PHK Tanpa Gejolak

Informasi WA 081311009800

Quality Management

Informasi WA 081311009800

Topik

Februari

Maret

April

 ISO 9001, ISO 14001, OHSAS 18001

Merancang KPI berbasis Balanced Scorecard

Merancang SOP

Vendor Management