FAQS
THE EXPERIENCE
What can I expect from the Odd Man Out?
If you are into transportive, breath-taking experiences, this is the event for you. Odd Man Out is an immersive sensorial experience that ignites your senses and your imagination. You will take a flight like no other - in complete darkness. You arrive at our airport and wait at the Pitchblack Airlines lounge and gate where we prepare you for the journey. We guide you to your seat in a pitch-black cabin. Once on the flight, you will experience a story through sound, smell, taste, and touch. You will even feel the weather happening inside the room. But everything is in complete darkness. Once you exit, we invite you to stay and take in the beauty, life, and hope of your new destination.
The Pitchblack Theater technique was developed in Argentina by blind and sighted artists, and it has expanded throughout the world. Alberto, the protagonist, is blind, and the audience experiences his life through the “blind” eyes of his character. Our expert team of technicians will take you on a journey beyond your wildest imagination, challenging your limits and awakening your senses. What you see when you can’t use your eyes – that’s the excitement of Odd Man Out.
Where is the experience located?
The event will take place at The Sheen Center for Thought and Culture - 18 Bleecker Street, New York, New York, 10012
(212) 219-3132 / info@sheencenter.org
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
The visit will take around 65 to 85 minutes.
Is there air conditioning?
Yes
Is the experience accessible for deaf people?
No, the experience relies on sound and sensorial effects.
What accessibility options do we have for someone visually impaired?
The experience is in complete darkness, it was developed by blind artists and some of our performers are visually impaired. It is the perfect experience for someone visually impaired
Will there be strobe lights?
No.
Will food and beverage be available on-site for purchase?
Yes. and the VIP tickets include food and beverage.
Can I take photos or record the experience?
We encourage you to take photos in the lobby and share them. Once you enter the pitch black space you won't be able to use your phones or take photos.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes
Will restrooms be available on site?
Yes
Are there vegan options available?
Yes, there are vegan and vegetarian options for some of the food items.
ACCESS
Do I need to wear a mask?
No
Do I need to arrive at the start of my scheduled session?
Yes
What happens if I arrive late?
There will be no late seating. Please plan to arrive at least 15 minutes early to make sure you do not miss the show. There are no refunds for arriving late and missing the performance.
Can I bring animals?
No
Are service dogs allowed?
Yes, but they will not be able to enter the pitch-black cabin. We will hold those animals outside the performance space and then walk anyone who had outside after they exit the cabin.
Is there an age requirement?
The experience is recommended for ages 13 and up. Everyone requires an entry ticket.
MINIMUM AGE
The show is recommended for ages 13 and up. It contains adult language and violence. While there is not a strict minimum age, all patrons must be able to sit still, follow verbal instructions, and stay in their chairs for the duration of the performance. This is for the safety of our performers who are moving around the space in total darkness.
Is the venue ADA-compliant?
Yes
Is there parking available?
No
What if the weather is bad?
The performance takes place in an indoor venue
What are the prohibited items at the experience?
This show is a phone/smartwatch-free experience. This experience takes place in complete darkness. Any light, however small, emitted from a phone or watch will ruin the experience for everyone. Therefore, you will be given a Yondr pouch into which your devices will be locked. You will keep your Yondr pouch with you but you won’t be able to open it. After the show, the staff will open your pouch for you.
Are wheelchairs available to rent?
No
TICKETS
Can I purchase a ticket for the event?
Yes
Where can I get tickets?
- On the Fever App, available on Google Play and Apple Store
- On the Fever website
Are refunds allowed? What is the exchange policy?
Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.
Is there a Military discount?
No
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time, or ticket type that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.
Can I make a Group Booking?
If you would like to book a group, please contact us to get in touch with your preferred attendance date and the size of your group.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.