Terms and Conditions: 100% Satisfaction Guarantee
Last Updated: 08-11-23
Thank you for choosing St Annes Osteopathic Centre for your osteopathic care. We are committed to providing you with the highest quality of service and ensuring your satisfaction. Our 100% Satisfaction Guarantee is designed to underscore our dedication to your well-being. Please review the following terms and conditions carefully.
1. Our Commitment to You
We promise to:
1.1. Listen to your concerns attentively.
1.2. Thoroughly assess your issues and provide a professional evaluation.
1.3. Suggest and explain a course of action for your treatment or refer for, or suggest, suitable alternatives, wherever possible, if treatment is not appropriate.
1.4. Conduct all interactions with friendliness, knowledge, sincerity, and professionalism.
2. The Nature of the Guarantee
2.1. We guarantee the process of interview, assessment, and reasonable treatment.
2.2. We cannot guarantee the complete resolution of your symptoms or presenting complaints, as this may vary based on individual circumstances.
3. Genuine Feedback
We welcome your feedback, and your satisfaction is our utmost priority. If you are not 100% satisfied, we encourage you to provide genuine feedback. This guarantee is not a "no questions asked" policy; we seek to understand your concerns to continually improve our service. We will therefore require claimants to complete a feedback form to redeem any refund.
4. Eligibility and Duration of the Guarantee
4.1. This guarantee is applicable to:
a. Any singular visit where treatment is likely to continue.
b. The course of treatment up to a maximum of 2 visits. After your initial consultation and your first follow up visit, it is assumed that you have had sufficient experience to evaluate your satisfaction.
5. Non-Genuine Claims
5.1. Claims for refunds that are deemed non-genuine, manifestly flippant, insincere, or fraudulent may be refused.
6. Public Disclosure of Feedback
6.1. If a refusal to honour the guarantee, based on the submitted feedback being considered flippant, insincere, or fraudulent, is made public by the patient (e.g., as part of an online review), we reserve the right to disclose your feedback to clarify the situation. However, we may do so in a redacted or edited form if necessary to protect confidential information.
7. Additional Terms
7.1. We reserve the right to amend or terminate this guarantee at our discretion.
7.2. The guarantee is subject to local and national laws and regulations.
7.3. Any disputes related to this guarantee shall be resolved through negotiation, mediation, or arbitration, as applicable.
By receiving our services, you agree to be bound by these terms and conditions. We look forward to serving you and ensuring your satisfaction. If you have any questions or concerns, please feel free to reach out to us.
Martin Cooper
St Annes Osteopathic Centre
193 St Davids Rd North
St Annes
Lancashire
FY8 2JS
Tel: 01253 788500