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Candlelight Chicago at Stan Mansion | FAQs
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Are refunds allowed?

No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please email hello@feverup.com directly to change your ticket.

When should I arrive?

The concert will be 1 hour long. Doors will open at least 45 minutes prior to the start time and we encourage guests to come at least 30 minutes before the start time. The performance will start promptly at the start time and doors will be closed once the performance starts.

Is this event indoors?

This Candlelight experience will be hosted indoors in compliance with local health and safety regulations.

Do I need to wear a mask?

We encourage all attendees to wear masks during the experience and will have them available if needed.

Are the candles flammable?

No, for the safety of our audience, all of the candlelight will be provided through flameless candles.

Can I bring animals?

No animals are allowed under any circumstances. Please contact us directly at hello@feverup.com if you plan to bring a service animal.

Do I need to print my ticket?

You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.

Is there an age requirement?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Are photos and videos allowed to be taken during the performance?

No photography or video of any kind is permitted during the performance except for the last song. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Are food and drink available?

A selection of wine, beer, cocktails, and non-alcoholic beverages will be available for separate purchase at the venue.

Will there be a coat check?

There will NOT be a coat check available at this event.

Is the venue ADA compliant?

Stan Mansion is NOT ADA compliant. Please reach out to hello@feverup.com or directly to the venue if you have any questions.

Is there parking available?

The mansion is surrounded by boulevards, roundabouts, and one-way streets that provide ample permit-free street parking. It is suggested to arrive 10-15 minutes early to find free street parking on Kedzie Blvd. Pay parking meters are also available on Fullerton Avenue.

Can I purchase a ticket at the event?

No tickets are available at the event for purchase. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Fever takes your safety very seriously. Please make sure to read the safety measures here.