Jyotsna Bhageria

Atlanta, GA, 30309 • jbhageria3@gatech.edu • (404)-4285648 • LinkedIn   

EDUCATION

Georgia Institute of Technology                                                                                                                              Atlanta, Georgia

Bachelor of Science Industrial and Product Design, Concentration in Interaction Design                                                      May 2025

Overall GPA: 3.50, Major GPA: 3.84, Dean's List, Google Professional UX Design Certification (in progress)

EXPERIENCE

Gupshup                                                                                                                                                                                                   Remote

User Experience Design Intern ( Agent Assist Team)                                                                                                       June-August 2024

• Achieved a 20% reduction in user-reported issues and increased UI design consistency by 8% as reflected by post-release customer feedback by identifying and shipping 10+ UI bug fixes for Console 10.0 released in July 2024.
• Streamlined users' time to information access of critical information by 25% by redesigning the user guides page for the Agent Assist module and standardizing layouts across all Gupshup modules through A/B testing.
• Implemented customizable chat widget options as measured by enabling placement, visibility settings, and UI adjustments (size, color, font), increasing user satisfaction and empowering customers with greater interface control.                                                                                        

Sujosu                                                                                                                                                                                              Pune, India

User Experience Design Intern ( B2B Web-based Solution )                                                                                         May-August 2023

• Increased acquisition transparency by 40% through the development of a scalable design system, reducing reliance on email, fax, and phone for tracking documentation and enhancing project phase visibility across 5+ project stages.
• Prototyped and tested user interactions in Figma, streamlining workflows for a Land Acquisition Management System  for grid-scale solar energy generation clients and reducing navigation errors by 35%, boosting engagement by 20%.
• Replaced inefficient documentation practices by consolidating legal and approval-related documents management with a centralized system, reducing delays by 10%, leading to faster and more transparent transactions.
• Collaborated with cross-functional teams in an Agile environment, facilitating key business-tech tradeoffs to optimize the product for solar energy sector needs. Implemented client feedback to achieve a user centered design.

Book It                                                                                                                                                                                Atlanta, Georgia

Decentralized Book Exchange Application ( B2C Mobile-based Solution )                                                             August 2023-Present

• Conceptualized a decentralized, community focused, B2C, mobile application for book sharing, creating a shared inventory of 1500+ books among 315 residents. Oversaw product lifecycle, from user research to product release.
• Facilitated over 250 book exchanges, reducing external book expenses by 40% for participating families.
• Collaborated with the engineering team to design and develop a modular architecture for the mobile application, allowing for easy scalability as the user base grew, leading to a 3x increase in active users within 3 months.
• Conducted experimental A/B testing, qualitative and quantitative Qualtrics survey and interview findings to inform product decisions for improved mobile design. Prototyped wireframes, user flows, sketches, for testing on Figma.

LEADERSHIP

CodeCraft Group: Making Computing Tangible and Visible Lab                                                                                  Atlanta, Georgia

Design Researcher                                                                                                                                                       August 2024-Present

• Worked on the design and development of an interactive computing kit website and card set, specifically aimed at enhancing Human-Computer Interaction (HCI) education for underrepresented minorities in computer science.
• Conducted and analyzed 20+ usability tests with STEM educators, providing key insights into classroom accessibility, curriculum integration, collaborated with educators, as part of the National Science Foundation’s CS for All grant.

Georgia Institute of Technology                                                                                                                                     Atlanta, Georgia

Teaching Assistant ( ID 2023, ID 2024, ID 1011)                                                                                                         August 2023-Present                                                                                                                

• Led design workshops, skill demos, and office hours for 80 undergrad students contributing valuable feedback to enhance students’ design understanding and improve their performance through tailored instructional techniques.
• Developed strong communication by adapting teaching to diverse learning styles, utilized exploratory questioning techniques, resulting in a 35% decrease in difficulty with course comprehension and 20% increase in engagement.

SKILLS

• Agile Methodology, Storyboarding, Quantitative Analysis, Service Blueprint, Information Architecture, Studies, Personas, Wireframing, Prototyping, Qualitative Research, Usability Testing, Contextual Inquiries, Journey Maps
• Photoshop, Illustrator, Sketch, InVision, Figma, Principle, Miro, Qualtrics, Adobe Creative Cloud, Microsoft Office
• Patent for Alternative Healthcare, Patent for Water Conservation in Urban Settings, 48 Hr Repack Design Packaging Design Competition (Top 10 Finalists Nationally), Google Professional UX Design Certification (in progress)