Ryan Gelobter                                                 Adapter, Achiever, Command, Includer, Restorative

Austin, TX, 78747                                                                                   Phone: (214) 263-9992

                                                                                                                    ryan.g@atwgpc.net

Fast-learning professional with 15+ years of experience in global large-scale data center environments, specializing in procurement, network engineering, & security. Proven ability to manage multiple priorities and deliver results in high-demand operational settings.

Accomplishments

• Designed and built Red Hat’s Telco Partner Lab in Billerica, MA focusing on multitenancy which allows external partners & customers to collaborate directly with Red Hat engineers
• Identified gaps in Telco Hardware Enablement process and partnered with cross-functional teams to shift testing earlier in the development cycle, improving efficiency and reducing late-stage issues
• Consistently recognized as a subject matter expert (SME) across a range of technologies in every role
• Reduced CapEx spending by creating a workflow to review and validate purchase requests
• Praised by colleagues for high customer satisfaction through proactive support and extra-mile effort.
• Quarterly evaluations consistently exceeded expectations, reflecting high performance and reliability                                  

Skills

• Strong ability to grasp the entire stack from infrastructure to business processes, enabling me to quickly diagnose and resolve complex issues in a calm and focused manner
• I think outside the box when it comes to problem solving. That one crazy idea just might work!
• Worked across teams to navigate process and policy hurdles to keep projects moving forward
• Proficient in Python scripting for API integration and automation of routine workflows, improving efficiency and consistency
• Experience with network observability via streaming telemetry and SNMP using Prometheus, InfluxDB, and Grafana
  Experience with DCIM/IPAM tools such as dcTrack, Netbox, Device42, GLPI, & Infoblox
• Experienced with Juniper, Arista, Cisco, ASA, OS10, RHEL, OpenShift, Imperva, Arbor SP & TMS, Noction, VMware vSphere, NSX, vCloud Director, Ansible, NAPALM, Windows Server & more
• Know and worked with network protocols such as BGP, OSPF, VXLAN, EVPN, IPv6, VRRP
• Comfortable working in Agile/Scrum environments with experience using JIRA for collaboration and tracking.

Work Experience

Red Hat (2020 - 2025)

Red Hat - Labs Planning and Management Lead (May 2020 - May 2025)

• Lead a team of 4 engineers responsible for maintaining multiple labs across the world in support of Red Hat's Telco 5G product offerings (Openshift)
• Directed end-to-end design and buildout of a 100 rack datacenter cage with a custom 4G/5G Faraday enclosure while managing procurement and infrastructure investments totaling $20M to support multiple teams
• Oversee 50+ dedicated lab environments, each featuring its own top-of-rack (ToR) networking and specialized configurations
• Provided daily support for hundreds of engineers utilizing over 800 bare metal servers and 200 switches, ensuring performance and availability
• Led annual CapEx/OpEx budgeting and procurement across multiple cost centers and teams, supporting capital projects investments exceeding $10 million
• Supported Product Management in enabling new hardware platforms by partnering with OEM vendors to secure pre-GA and production hardware, accelerating time to market and reducing CapEx requirements
• Analyzed and applied complex hardware requirements for telco platforms, including NICs, GPUs, and accelerators, to guide system design and integration
• Led weekly Lab Security meetings focused on identifying risks and issues, ranking their severability, and probability while creating a roadmap to address them

Armor (2014 - 2020)

L3 Network Engineer (February 2018 - May 2020)

• Helped migrate Armor’s entire cloud platform to next-gen architecture with minimal downtime
• One of two senior engineers responsible for maintaining a complex network environment of over 300 devices across 5 datacenter locations used by external customers
• Maintain 3 separate internal dev, QA, and production environments used by internal customers
• Consult with product owners and developers regarding implementation of features for our internal and external customer portals
• Serve as an escalation engineer for all issues related to cloud infrastructure
• Perform and write major incident RCAs as well as maintenance communications to all customers
• Maintain and populate our DCIM and infrastructure monitoring tools through automation
• Participate in Vulnerability and Threat Management resolution for all cloud infrastructure
• Support yearly PCI and HITRUST audits through interviews and evidence gathering
• Reduced OpEx by renegotiating datacenter related contracts and advocating the use of OSS
• Designed and deployed a netflow collection and aggregation platform across 6 datacenters

Network Engineer – Support Team Lead (April 2015 – February 2018)

• Lead a team of engineers to provide exceptional service and support to customers with their network related issues through ticket and phone support
• Provision and troubleshoot L2L IPsec tunnel issues for customers in a timely manner
• Assist customers in the deployment of colocated equipment within the Armor datacenters
• Automated and integrated various tools with Python such as PRTG, PagerDuty, & InfluxDB

L2 Network Engineer (April 2014 – April 2015)

• Participated in the Cloud Operations team’s goal of maintaining %99.999 uptime
• Provided exceptional service and support to customers
• Implemented & performed multiple upgrades of hardware across 6 datacenters
• Made constant improvements to various NetOps processes and procedures

Limestone Networks Inc. (2008 - 2014)

IT Manager (July 2012 – April 2014)

• Tasked with all responsibilities and duties of the CTO
• Maintain a network with over 200 Cisco and Juniper Switches and 4 Cisco 6509-E routers
• Coordinate with vendors to plan and purchase all server and network hardware monthly
• Deploy and support internal infrastructure servers running applications such as Apache, MySQL, Unbound, Samba, OpenVPN, and WDS
• Led a Network Engineering Team responsible for resolving all network related issues
• Led a Network Abuse Team responsible for investigating and resolving abuse complaints
• Performed daily packet inspection and mitigation of hundreds of large scale DDoS attacks
• Provide guidance to developers tasked with enhancing a custom CRM

Network Engineer (April 2009 – July 2012)

• Assisted the CTO with day-to-day operations and obstacles
• Provided senior customer service through an escalation path with support technicians
• Worked with clients to resolve abuse related complaints for all servers on the network
• Managed and installed Cisco 3550/3560G & Juniper EX3300 Switches
• Helped create and maintain an automated system to perform OS installations using Linux, TFTP, and PXELINUX
• Managed a Trixbox (SIP) and Microsoft Exchange installation

Support Technician (February 2008 – April 2009)

• Provided excellent customer service with an average response time of 10 minutes or less for dedicated servers running Linux, Windows Server, and BSD operating systems via an online ticketing system, live chat and phone
• Built and customized Intel and AMD based servers for new orders to be provisioned in under 4 hours
• Received, inventoried, and organized incoming hardware items utilizing a custom database driven website