Cancellation policy
Missed appointments and late cancellations not only affect your progress but can also cause inconvenience for other patients who are desperate to see their therapist but couldn’t get an appointment.This is a busy practice that has to regularly turn potential patients away due to insufficient space in the diary. Non-attendance and late cancellation therefore are very costly.
We reserve the right to charge the full treatment fee for appointments cancelled within 24 hours of its scheduled start time or for appointments not attended.
Please note that all cancellations must be made by telephoning the clinic; cancellations attempted by email may not be acknowledged before the 24 hour cancellation period or, due to occasionally overzealous spam filters, at all. Appointments not cancelled via telephone will therefore still be chargeable. The same is true of messages sent via social media channels such as google business page or facebook pages as these online presences exist primarily for public reference and are not therefore legitimate forms of immediate communication.
We remind you of your appointment in the following ways subject to opt-in:
Thank you for your understanding, valued custom and continued support.