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cold_inbound_telephone_scripts
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COLD INBOUND
TELEPHONE SCRIPTS

TOLD BY RUN_FRICTIONLESS

FREDERICK W TAYLOR,
SCIENTIFIC MANAGEMENT 1911


EARLY GAME

You’re speaking to Tom. How can   help you?

Hi Tom. I’m starting a contract next Tuesday for three months.

I was told I had to join an umbrella.

Your name?

Sally.

Okay Sally. How did you hear about us?

I myself have been with the company a year and I can say they are certainly one of the most reputable umbrellas out there.

{XXX} is one of a few products in our portfolio. But let’s first understand you.

What do you do for work?

Okay. How do I spell your surname?

If you hear me tapping away in the background it’s just because I’m taking notes.

Ah. I see you on LinkedIn. Test engineer at cirrus logic. Nice.

My sister’s husband is a test engineer.

In case we are cut off, can I take down your mobile number?

Let me grab your email as well. It’s likely we’ll send you information after our call.

Which agency are you with?

[hidden]

Yep. I can see their email address and contact number. We’ve worked with this agency before.

Agencies don’t work with all umbrellas. They’re picky.

You said before you have a contract. Is that right?

What is the contract start date?

And the length of the contract?

Okay, so you’re starting next Tuesday. So there is a little bit of urgency.


MIDDLE GAME

Okay, Sally. I’ve got a good picture of who I’m speaking to.

I’d like to do you a [hidden] and see if we can improve on your current rate. Okay?

What’s your take-home pay per week?

Your weekly expenses?

How many hours are your out-of -home during work days?

Last question. Do you mind sharing your last pay rate? That way I can do a comparison for you.

Okay. Let’s see if {XXX} is the best product for you. I’m popping you on hold.

CALL-TO-ACTION #1

[Tom mutes the call. Hold music ‘eye of the tiger’ plays]

Hi Sally. Your pay rate makes you eligible for {XXX}. We have a few products but {XXX} is right for you.

Net net. You make, after all taxes, fees, holiday pay, insurances – that’s everything.

Ready?? £660 pounds per week.

That’s 5% above your current pay. And 21% above the industry standard umbrella.

We have five seats left this month. So you can get the benefits today.

Five seats Tom? What does that mean?

Well, we’re different from other umbrellas. We are more like a cooperative.

We only take 20 to 30 customers per month, to make sure we can service employees properly.

Everything sounds fine so far?

Yes, it all sounds great Tom. I have a question about limited

I’m not a payroll expert. I know a bit. {XXX}

[Liability companies pitch here]

CALL-TO-ACTION #2

Okay. Let me check the system to see if we have any joining promotions this month.

Sally, I recommend you sign up today. There are a few good reasons.

  starts next week and we can have you setup in time if you sign up today.

I’ll let you in on a little secret. I'm not supposed to tell you this. If you complete your sign up and on-board today, the company will give you an extra day’s pay this month.

That’s £{XXX} into your account.

There is no joining fee and you can leave anytime. So why don’t we sign you up?

[Pause]


END GAME

Okay great. Let’s proceed. {XXX} is a great product. You’re now its newest member.

Everything we spoke about today will be emailed to you in writing including the [hidden]. You’ll also have a chance to review our contract together.

Before I transfer you to the on-boarding team, I want to book a half-hour to speak to one of our specialists {XXX}.

{XXX} will examine your agency contract and answer any other questions you may have. People have walked away netting another 1-2% after speaking to {XXX}. This payroll service is worth {XXX}, but this month is free. It’s time well spent.

Are you free at either {XXX} or {XXX} at {XXX}? Which do you prefer?




> BUY ME

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