FAQs
THE EXPERIENCE
Please Note:
Guests are purchasing individual tickets to this event.
Seating is accommodated on a first come first served basis depending on the zone of your ticket.
Some tables may accommodate (4) people.
Due to capacity restrictions, guests (parties less than 4) will likely be seated with other guests.
What is The Jazz Room and what can I expect?
The Jazz Room is a one-of-a-kind concert experience set in a New Orleans-inspired venue. Enjoy a signature cocktail, with or without alcohol, as you're transported through the rich history of jazz with a curated selection of timeless classics.
How long does the experience last?
The experience will last approximately 1 hour.
Can I purchase drinks on-site?
Yes, there is an on-site bar from which you can purchase beverages during the experience.
Will there be strobe lights?
No, there will not be any strobe lights.
Are seats numbered?
No, seats are not numbered. Seating is on a first-come, first-served basis.
TICKETS
Do I need to print my ticket?
You don’t need to print anything, you only need to show your Fever ticket(s) in the app or email upon arrival at the venue.
Are refunds allowed?
No refunds are allowed. Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and are based on availability. Please contact us here directly to change your ticket.
Where can I get tickets?
- On the Fever App, available on Google Play and Apple Store
- On the Fever website
Can I make a group booking?
Yes, you can select a group ticket on the event page when making your booking. For private or large group sessions, please click here.
Can I purchase a ticket at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) before arriving at the event.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
I can't find my ticket. What should I do?
You can find your QR Code ticket in the Fever app, within the Tickets section. If you haven’t downloaded the app, you can download it from Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I book a ticket for my carer/caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
ACCESS
Is the venue wheelchair accessible?
Yes, this venue is wheelchair accessible.
Is there an age requirement for the event?
Yes, this event is 8+. Any children under 16 should be accompanied by an adult, and require a ticket.
When should I arrive?
Doors will open 60 minutes before the start time of the experience.
What happens if I arrive late?
No late entry is permitted as this would disrupt the show for other attendees.
Will restrooms be available on-site?
Yes, there are toilets available on-site, which are cleaned and disinfected regularly.
Where is the experience located?
The Collective Encore, 10221 Wincopin Circle, Columbia, MD 21044
Does the experience take place in an indoor or outdoor venue?
This experience takes place at an indoor venue.
Is there parking available on site?
There is a free parking garage located across from the venue!
Are service animals allowed at the venue?
Yes, service animals are welcome inside the venue. However, no other pets or animals are allowed.
Can I bring my own food and drink?
Food or beverages purchased elsewhere are not permitted at the venue.
Can I smoke or vape during the experience?
No smoking or vaping is allowed inside the venue.
What do I do if I accidentally leave any of my belongings behind at the venue?
If you leave behind any of your belongings at the event you should phone the venue or drop by to see if your item has been found.
Can I take photos or record the experience?
Yes, guests are welcome to take photos and/or record the experience.