FAQS
THE EXPERIENCE
What can I expect from Dreamland Imaginarium?
Dreamland Imaginarium is a brand-new, multisensory, interactive experience inspired by the dreams and imaginations of children. Here, kids can safely lose themselves in the surroundings of the four different zones which combine technology and imagination, with escapism.
What should I not expect from Dreamland Imaginarium?
This is not a regular soft play experience but - we think - so much more! Although we do have some soft play elements, the essence of this experience lies in discovery of the high-tech interactive elements, playing themed games in the awesome surroundings and amongst the magnificent giant inflatable creatures.
What does the experience involve?
Fantastical Flora
Enter through a dream-like environment, a stunning floral-themed lounge filled with interactive surroundings, one-of-a-kind inflatables, and space for parents to sit and relax.
Dreams of Flight
Up above the clouds kids can jump on trampolines and ‘fly’ with interactive birds, roll the eggs back to their nests, create their own sequence of colours for the giant colour-changing chameleons, or have a chat with the mimicking cactus.
Underwater Enchantment
Dive and wriggle for pearls in Olly the Octopus’ giant ball pit! Illustrate dreams using the magnetic coral gardens or trigger a bubble waterfall from above…
Monster Midway
Friendly monsters invite you to their monster-tastic party! Impress them with your best moves on the disco floor, bounce and slide on the monster-themed bouncy castle, shoot hoops through the monster baskets for an audible surprise, spin the wheel for a game of Twister and pop balloons in our interactive wall game.
Do you have any rules of play?
For everyone’s safety and comfort, all visitors must strictly adhere to the experience’s rules of play. You can find them here.
When should I arrive?
Please ensure you arrive at the venue by the start time outlined on your ticket. We encourage customers to arrive a bit earlier.
What if I am late?
Your ticket will remain valid, but entry will be dependent on the space in the next available time slot. Please also note that arriving late may result in an undefined waiting period before getting access to the experience.
How long does the experience last?
The experience will last approximately 1 hour. At busier times, we may need to ask you to make your way out of the experience to allow other guests to enjoy it too. However, there are no restrictions on how many times you can visit us!
What is the age range for the experience?
Dreamland Imaginarium is designed for kids aged 1-7, however, all ages are welcome. All guests must have a ticket to enter the experience. Only babes in arms can enter the experience for free and without a ticket. All children must be accompanied by an adult and all adults must be accompanied by a child.
Are there any age restrictions?
For the safety of our guests some activities have age limits, however there is a wide range of activities available for different age ranges throughout the space.
What is available for adults to do at Dreamland Imaginarium?
Adults and parents are welcome to watch their children explore and interact with the spaces and are encouraged to play along with them. Or they can relax and enjoy the calming sights, sounds and smells of the Fantastical Floral area, whilst recharging with some light refreshments from the cafe.
Can I leave my children at the experience whilst I go to the car or to the shops?
No, your children cannot be left alone as they are your responsibility at all times.
Will there be merchandise?
Yes! Find the gift shop in front of the cafe within the Fantastical Floral area.
Is there a dress code?
We recommend comfortable clothing. Socks are compulsory to maintain hygiene standards.
TICKETS
Where can I get tickets?
- On the Fever App, available on Google Play and Apple Store
- On the Fever website
- In the purchase confirmation email Fever sent you.
- If you still can not find your ticket, please write to us here
Do I have to buy tickets in advance?
Though we offer tickets on the door we advise you to book your tickets online to avoid disappointment. Tickets made available to purchase on the door subject to session availability.
Is it possible to pay for my ticket in cash?
No, the experience cannot be purchased with cash. All tickets will be sold through our website or the Fever app.
What is included in my ticket?
Child ticket: includes entry to the chosen 1-hour session for children aged up to 17 years old. Babes in arms do not need a ticket.
Adult ticket: includes entry to the chosen 1-hour session for adults/parents aged 18+.
All children must be accompanied by an adult and all adults must be accompanied by a child.
Help! I can't find my ticket. What should I do?
- On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store
- On the Fever website
- In the purchase confirmation email Fever sent you
- If you still can not find your ticket, please write to us here
Can I reschedule my tickets to another date/time?
We may be able to help reschedule or exchange your ticket for another date or time that has not already sold out. Please contact us for more information and make sure to include your ticket order number.
What is the refund policy?
Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
How do I book a ticket for my carer?
Guests requiring assistance throughout the experience are entitled to apply for one free pass for their Personal Assistant/Support worker. Please note that the Guest requiring assistance must have a valid ticket before applying. Once you have purchased your ticket please email us here with proof of disability. Here are a few of the documents we accept:
- Middle or Higher rate DLA for care and/or mobility.
- Receipt of Personal Independence Payment (PIP).
- Evidence of being severely sight impaired.
- CredAbility Access Card – + 1 category requirement.
- A recognised Assistance Dog ID Card.
Do you offer Relaxed Sessions?
Yes! For more information and for tickets click here. Keep your eyes peeled on our social accounts to be the first to find out when we add more sessions.
We are a school, party or large group looking to come to Dreamland, where do we start?
Please contact us via the groups form on our website with your request and we will assist you.
ACCESS
Does this venue have disability access?
Yes. Please contact us directly at hello@feverup.com if you need any personalized assistance.
Do you offer carer tickets?
Yes, carers get free admission for this event upon showing the appropriate proof of documentation at the entrance.
Are there chairs available? Can I be seated during the experience?
Seating is available in the cafe only.
Will restrooms be available on site?
Yes, there will be restrooms, including accessible toilets and baby-changing facilities.
Is there a buggy park?/Can I take my buggy around the experience?
There will be a cloakroom space for buggies at the entrance to the experience. We ask that all buggies are left here as space in the experience is limited.
Are wheelchairs or trolleys available for rent?
No, unfortunately not.
Will there be strobe lights?
Yes, the experience includes strobe lighting in one area.
Can I pay with cash?
No, we only accept card payments at the experience.
Can I bring animals?
We are only able to allow guide dogs to enter. Please contact us directly at hello@feverup.com if you plan to bring a service animal.
Can I bring my own food and drink?
No, only food and drink purchased on site is permitted to be consumed on the premises.
Can I take photos or record the experience?
Special family moments deserve to be captured so we do allow you to take photos/videos, however, you may only take photos/videos of your own children. Feel free to share them with the hashtag #dreamlandimaginarium.
Professional photography and video recording are strictly prohibited without prior written consent from the event organiser. Even if your camera gear just appears professional, you may be asked to take it out of the space.
Is the experience suitable for wheelchair customers or persons with mobility requirements?
The experience is wheelchair accessible, with some limitations to specific areas (e.g. ball pit).
Is there a cloakroom?
No, we recommend that you travel light.
Will car parking be available?
Yes, guests should adhere to the car parking conditions of the retail park car park.