Homeless Services and Housing Resources

Created on March 20, 2020 and updated continuously since then

Check back regularly to see updates

Coordinated by Mary McClintock, Community Action Pioneer Valley

Have updates for this list? Email mmcclintock@communityaction.us

Families with children seeking to apply for Emergency Assistance (EA) shelter only can apply by phone with the Department of Housing and Community Development (DHCD). Please share this number with families seeking shelter: 1-866-584-0653. More details about the EA program can be found here: Get Help: Families with Children 

Department of Transitional Assistance (DTA): Contact DTA by phone ((877) 382-2363) or via the DTA Connect app or website.

You can check to see if a particular state agency is open or closed to the public here.

Seeking Shelter or Homelessness Prevention services? Click here.

For Franklin County: Visit
Are you unable to pay your rent or mortgage due to COVID-19?  Residential Assistance for Families in Transition (RAFT) Emergency Rental & Mortgage Assistance (ERMA) For individuals and families at risk of being displaced or forced to leave due to their homes due to COVID-19 employment loss, there are programs that can help. RAFT and ERMA are programs that can provide eligible households up to $4,000 to help keep their housing, obtain new housing, or otherwise avoid becoming homeless, regardless of source of income or lack of income.

For Hampden and Hampshire Counties:
Updated information on COVID-19 RAFT funds from Way Finders: Please visit



Greenfield Living Room/Daytime Warming Center

140 High St., Greenfield, 413-775-6760, Open 10 a.m. to 3 p.m. seven days a week.


Recovery Learning Community/Wildflower Alliance

20 Chapman Street, Greenfield

Open hours:

Mondays and Wednesdays,  12:30-3:30pm

Fridays 12-5pm


Phone: 413-772-0715

Email coordinator

Facebook Group

Four community members can be in the space at a time for the purpose of using bathrooms, warming up, accessing a computer, and drying off. We are offering snacks, sandwiches, and other basic supplies as much as we are able, and prioritizing people who have no other safe space to be in and/or who are at risk of forced hospitalization or similar.

We ask that people who do have a space to live in continue to stay home and make use of our on-line and phone supports.


Franklin County Regional Housing and Redevelopment Authority


Monday to Friday, 9am-12:00pm & 12:30-4:00pm

HRA’s main office and local officers will be closed to the public until further notice. We are taking the following precautions to ensure that staff, clients and residents are kept as healthy as possible during this COVID-19 virus outbreak.

Please note: In all circumstances when interacting with staff, please maintain at least a 6 foot distance.

Paperwork and Rent Checks: Please submit all paperwork and rent checks in the secure drop box, located to the right of the main entrance. The box is locked and can’t be accessed by any means from outside the building.  It is checked each morning and will be throughout the day. All incoming mail is date stamped upon opening.

Questions: Please call the office (413-863-9781- 9:00am-12:00pm & 12:30pm-4:00pm) for assistance with all questions.  This is subject to change without notice. If the receptionist is unable to answer your questions, she will connect you with the appropriate staff person. If you get their voice mail, be sure to leave a clear message, spelling your first and last name, and leaving your phone number.

If we are unable to assist you over the phone, we will work with you to schedule an appointment. You will be contacted the day before your appointment to confirm your time. Appointments may be canceled without sufficient notice if the health of the client and/or staff is of concern.  Please contact us if you are ill, we will be happy to reschedule you.

These precautions will be subject to further evaluation or guidance from public health officials.

Please check our websites as they will be updated daily with the most pertinent information relating to the HRA Agency:



Greenfield Housing Authority

Monday - Friday 8:15 a.m - 4:30 p.m.

Closed Daily 12:00 p.m. - 1:00 p.m.



Due to COVID-19, GHA's physical office space will be closed to the public until further notice.

GHA staff will be available via telephone and email. Thank you for your understanding and cooperation.


Northampton Housing Authority

(413) 584-4030

Northampton Housing Authority offices will be closed to the public from March 16, 2020 to March 27, 2020. Our on-call maintenance team will be available to complete any emergencies that arise.


Amherst Housing Authority

33 Kellogg Ave, Suite 81

Amherst, MA 01002

tel: 413-256-0206

Hours: Monday – Thursday, 9:00 a.m. - 4:00 p.m.

Friday, 9:00 a.m. - 3:00 p.m.

We encourage all clients to attempt to conduct business with the Housing Authority electronically. We encourage you to contact us via email or phone.