Date of update: September 1, 2019

APEX Cancellation & No-Show.

Rider cancellation fee.

Rider may be charged a cancellation fee of $5 if you cancel a trip after you're matched with a driver. These fees pay driver for the time and effort they spend getting to your location.

Drivers are also able to cancel a confirmed reservation if they've waited a certain amount of time at the pickup location. Rider may be charged a cancellation fee of $5 for no show in this case to reimburse your driver for their time.

Driver cancellation fee.

Driver may be charged a cancellation fee of $5 if you cancel a trip after you're matched with a rider.

Riders are able to cancel a confirmed reservation if they've waited a certain amount of time at the pickup location. Driver may be charged a cancellation fee of $5 for no show in this case.