PMI - for Anaru buying new shoes

Plus

Minus

Interesting

Got new shoes.

Talk through what to do.

Older enough to try by himself.

Told the shop owner the purpose of the shoes.

Right attitude and polite.

Anaru got the shoes replaced.

Anaru stayed calm and stood his ground when needed.

Anaru had the receipt.

Shop owner listened when buying shoes.

Shoes breaking.

Shop owner was not happy at the beginning to return the shoes.

The shopkeeper denied that it was the factory fault and said  that it was his fault for being rough with it.

The shopkeeper was reluctant to replace the shoes.

The shopkeeper was a bit rude.

Manufacturer not really meet the expectation for the shoes.

He knew his rights to return the product.

At the end the shopkeeper gave in.

Anaru’s Koro didn’t go with him.