SPLASHIFAX Accessibility Statement
SPLASHIFAX strives to make each person’s experience as fun and safe as possible. If you are in need of any assistance, feel free to let any employee know before you arrive, upon arrival, or at any point during your time with us. You can share any additional accessibility information with us through email at waves@splashifax.com or you can add information to your Splash Pass reservation.
SPLASHIFAX is a giant inflatable water park that is floating on a beautiful lake. Our guests come to play, climb, splash, and swim on and around the park. Splashifax is slippery and bouncy. It moves around as people play on it. These variables make the park relatively unstable which is why we require our guests to wear grippy socks on the park.
We are committed to making our space as accessible as possible. This section describes the on-shore areas of Splashifax and the water park.
We have accessible parking spaces located near the front of the parking lot of Hatfield Farm. These spaces are marked with an accessible parking sign. From there, it is a short walk to the Check-In Booth where you will receive bracelets.
The Trolley is approximately 65m from Check-In and the path is a mix of dirt and gravel. There will be a tent to keep you out of the sun while you wait for your Trolley. The Trolley must be stepped-up onto and the seats are bench-style.
UNICORN TRAIL
At the point where the Trolley drops you off, the Unicorn Trail starts. It is approximately 365m of rock, gravel, dirt, and hills. We’re in the wilderness!
PORTABLE TOILETS & CHANGEROOMS
There are accessible portable toilets that are located on the trail between the Trolley Drop-Off point and SPLASHIFAX
DOCK
There is a 6-meter-long ramp with railings on either side to get down to the dock. The dock is made of plastic and is at a T-Shape. Guests are allowed to sit on the dock as long as they are wearing a life jacket and have signed a waiver. However, wheeled mobility devices such as wheelchairs and strollers are not allowed on the dock. There are metal ladders to get on and off the dock to get to SPLASHIFAX
SPLASHIFAX (ONE WATER)
SPLASHIFAX guests must swim to get to the park. It is not possible to get onto SPLASHIFAX directly from the shore or the dock.
Everyone must wear a life jacket (supplied in all sizes) while on the park. There are inflatable ladders guests can use to get onto the park called “Ramps”. These ladders have handles and a foot well to step in. Guests should step in the foot well and push their feet back while leaning forward to help get onto the park platforms.
Playing on SPLASHIFAX is fun and challenging. It takes a lot of upper body strength to navigate the park. Many of the obstacles involve climbing up a ladder with handles and steps which may lead to a slide or a bouncing pillow (or up to the top of the unicorn!). If at any point a guest feels that they cannot complete an obstacle, they can jump in the water, or slide down a slide, and climb on to the next platform.
Strong swimmers will have a great time at SPLASHIFAX regardless of their ability to climb every obstacle on the park!
Our lifeguards and employees are trained in first aid and available to help with any medical emergencies, whether they happen on the water or on shore. Our staff are equipped with first aid kits that have medical supplies as well as epi-pens and glucose tablets in case of allergic reaction or diabetic emergencies. There is also a defibrillator on-shore.
If you or your family member are hearing impaired our staff are happy to communicate with you using forms of communication such as text or email. The rules and guidelines for Splashifax are written on big signs for patrons to read and can be found on our website. Please tell an employee if you or your child has a hearing challenge and we will let our lifeguards know in case they need to communicate with you while on the park.
We understand that those who require glasses to see will need to wear them on SPLASHIFAX . We suggest that guests bring/wear an eyewear retainer (a strap to hold your glasses on) to avoid losing their glasses in the water. Unfortunately, it is not possible to retrieve things that have been lost in the water.
Support Workers can come for free with the following codes:
Monday - Thursday code: AccessSupportMT
Friday - Sunday code: AccessSupportFS
SPLASHIFAX is an outdoor adventure, but we understand that scents can still have an effect outside. We ask our guests to not wear perfumes, colognes or other scents to the park and we require our employees to be scent free as well. Although we ask guests to come scent-free, we are unable to control the use of scented sunscreens.
Service animals are welcome on shore at SPLASHIFAX. Other pets are not allowed on shore at Splashifax or Hatfield Farm. We ask guests to not leave any pets in the car while they are at Splashifax.