Tickets
What are the different ticket types?
Zone A - Premium Visibility
Zone B - Great Visibility
Zone C - Good Visibility
Zone D - Limited visibility
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Can I book a ticket for my carer/caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Tickets are non-refundable, except as required under Australian Consumer Law .For more information, you can refer to our T&Cs.
Venue information
Where is the experience taking place?
Banquet Centre at Townsville Brewery, 252 Flinders Street | Townsville | QLD 4810 Australia.
How do I get to the venue?
Public transport schedules and routes may change over time, so it's best to consult the official sources for up-to-date information on public transportation in Townsville, Queensland. Here are a few options you can consider:
TransLink: TransLink is the official public transportation authority in Queensland. You can visit their website (https://translink.com.au/) or use their journey planner to find the most suitable bus or train routes to reach your destination.
Local Bus Services: Townsville operates a bus service called Sunbus. You can check the Sunbus website (https://www.sunbus.com.au/townsville/) for route maps, schedules, and fare information.
Taxi or Ride-Sharing Services: You can also consider using taxi services or ride-sharing platforms like Uber or DiDi to reach your destination. These services are widely available in Townsville, and you can use their respective mobile apps to book a ride.
Are Food and Drink Available at the Venue?
The Brewery has several food and beverage options for pre-show dining. Please refer to the venue website for more information.
The Banquet Centre (Upstairs) will be open 1 hour prior to each performance for bar service.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
Yes, the Townsville Brewery is committed to providing disability access. They aim to ensure that individuals with disabilities can access and participate.
Is there parking available?
Street Parking: Look for street parking spaces near Townsville Brewery. Be sure to observe any parking regulations, such as time limits or parking fees, which may be applicable during certain hours.
Parking Lots or Garages: There might be public parking lots or garages located nearby. You can search for parking facilities in the vicinity of Townsville Brewery using online maps or parking apps. These resources often provide information about parking fees, opening hours, and availability.
Off-Street Parking: Some nearby buildings or businesses may offer off-street parking for visitors. Look for signs indicating parking availability or inquire with local establishments in the area.
COVID Measures
Do I have to wear a mask?
We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.
Restrictions
Can I take pictures or videos during the performance?
Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.
Can I use my phone during the performance?
Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians
Can I leave the concert room during the performance?
Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.
When should I arrive?
Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show.
Changes to the event
What happens if the weather conditions do not allow for the event to take place?
If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.
Tickets
Can I sit together with friends?
Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.
Are the candles flammable?
Please note that, for the security of attendees, all candles will be flameless.