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Accessibility Policy

Updated November 2017

Policy Statement of Commitment

Forest Cliff Camps is committed to providing exceptional and accessible service to its customers. Goods and services will be provided in a manner that respects the dignity and independence of all customers. The provision of services to persons with disabilities will be integrated wherever possible. Persons with disabilities will be given an opportunity equal to that given to others, to obtain, use or benefit from the goods and services provided by and on behalf of Forest Cliff Camps. Forest Cliff will remove and prevent barriers to accessibility by meeting our accessibility requirements under Ontario’s accessibility laws.

Purpose and Application

Under the Accessibility for Ontarians with Disabilities Act, 2005 all municipalities and organizations must meet the requirement of accessibility standards established by regulation. This policy establishes the accessibility standards for Forest Cliff Camps agents, volunteers and contracted service staff.

Definitions

Policy Requirements

Accessibility Training

We are committed to training staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We will train our employees and volunteers on accessibility as it relates to their specific roles. Every person who deals with members of the public or who participates in developing Forest Cliff Camps’ policies, practices, and procedures governing the provision of goods and services to the public; including Company staff, volunteers, agents, contractors and others who provide service on behalf of Forest Cliff Camps will receive training regarding the provision of goods and services to persons with disabilities. The training will include the following information:

Employment

We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. When individual accommodation plans for employees are necessary, we will work with the individual to develop an effective and helpful plan. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. Our Employment Agreements and performance evaluations will take into account the accessibility needs of all employees.

Information and Communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.

Notice of Temporary Disruptions

Forest Cliff Camps shall provide notice of disruption of services to the public. Any Notice of Temporary Disruption will contain the following:

Communication through staff will follow a notice. Company staff will provide notice in at least one of the following methods:

Notice of Availability of Documents

Forest Cliff Camps will provide the public notice of the availability of the documents, required by the Accessibility Standards for Customer Service (O. Reg 429/07) upon request. Notice of availability will be provided on Forest Cliff Camps’ website and through other printed methods.

Format of Documents

When Forest Cliff Camps is required, by Accessibility for Ontarians with Disabilities Act, 2005, to give a copy of a document to a person with a disability, Forest Cliff Camp will take into account the person’s ability to access the information and will provide the document or information contained in the document in a format that meets those needs as agreed upon with the person.

Feedback Process

Forest Cliff Camp accepts feedback from the public in a variety of methods including:

The Executive Director reviews all feedback. Complaints are investigated and follow up is provided to the customer if requested.

Use of Additional Supports

Assistive Devices

Service Animals

Support Persons

Design of Public Spaces

We will meet accessibility laws when building or making major changes to public spaces. Public spaces include:

In the event of unavoidable service disruptions to our accessible parts of our public space, we will put in place alternate accessible routes.

Accessible Parking

We will ensure that accessible parking is available for those who require it.

Changes to Existing Policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

Forest Cliff Camp Accessibility Policy, Updated November 2017