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Copy of FAQs - Frida Forever: A Birthday Fiesta
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Frida Forever: A Birthday Fiesta

 

About the experience

What can I expect from Frida Forever: A Birthday Fiesta?

This vibrant after-hours event offers a myriad of experiences, including exhibitions, traditional Mexican music, folkloric dances, a cinematic documentary, and an immersive VR gallery. Enjoy a complimentary drink and light bites while exploring all activities on this special night, an ode to Frida's extraordinary spirit and pride in her Mexican heritage

Where is the experience located?

ArtScience Museum, Marina Bay Sands, 10 Bayfront Ave, Singapore 018956. Basement 2, Galleries 6 –8 & Level 4, VR Gallery

Does the experience take place in an indoor or outdoor venue?

This experience is held indoors in an air-conditioned venue.

How long does the experience last?

For you to have an estimate, people usually spend 2h 30 minutes at this experience.

Will food and beverage be available on site for purchase?

You will be able to purchase food and beverage at this event; however, please note that there won't be gluten-free or vegan options.

Is there parking available?

There will be parking available.

Will there be additional sessions?

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

Is there Virtual Reality?

This experience does not have virtual reality.

Is there a dress code?

There's no defined dress code for this experience; a casual look will be fine.

Will there be interaction with the performers?

While the performers will captivate and engage the audience, the experience does not involve direct interaction with them. You can fully immerse yourself in the performance by observing and enjoying it.

About tickets

Where can I get tickets?

In the Fever App, available on Google Play and the Apple Store
On the
Fever website

Can I purchase tickets at the door?

Tickets will not be sold on site; they can only be purchased in the Fever App or on the Fever website.

Do I need to print my ticket?

No, your contactless tickets will be validated directly in the Fever App.

I can't find my ticket. What should I do?

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Are refunds allowed? What is the exchange policy?

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

About access to the event

Do I need to arrive at the start of my scheduled session?

It is recommended that you arrive at the time stated on your ticket, but you can arrive within the next 1h minutes.

Can I bring animals? Are service dogs allowed?

Unfortunately, no animals are allowed in this event’s location—not even service animals.

Is the venue accessible?

Yes, the event is being held in an accessible venue.

Do you offer carer tickets?

This question will be deleted

Is the experience accessible for deaf/visually impaired people?

Unfortunately, this experience could not be accommodated for deaf and visually impaired people. We are doing our best to make all our experiences inclusive and would recommend you take a look at other experiences in your city.

Will there be strobe lights?

This event won’t include strobe lights.

Are there chairs available? Can I be seated during the experience/exhibition?

This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.

Will restrooms be available on site?

This venue has restrooms—please ask our staff on site for indications.

Can I take photos or record the experience?

You are welcome to take photos and share them. Please be considerate of other customers when taking photographs. Professional equipment and tripods are not permitted.

Is there a Lost & Found?

We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please reach out to Marina Bay Sands at  +65 6688 8868.

Is there an age requirement?

All ages are welcome to this experience. Children under the age of 2 years old can enter for free.

Are strollers permitted in the exhibition galleries?

Strollers are not permitted in the exhibition galleries. Please leave your strollers at the designated parking zone.

Will there be an audio guide?

There is no audio guide available for this experience.