Operational Structure

The following outlines our operational structure. It defines how we deal with membership levels, responsibility and leadership. This structure is implemented to ensure maximum flexibility whilst providing a clear path for most procedures.

Membership

Prerequisites

  1. Members must be able to speak English
  2. Members understand the premise and agree to and abide by the communities code of conduct
  3. Registered Guests, Members and Supporting Members must use their exact [IGG] Username across all service(s)/server(s)

Types of Membership

In normal circumstances members can have their membership type changed. In rare circumstances it can be terminated completely

Guest

Registered Guests

  1. Introductory forum post where they are endorsed by reply by no less than 8 existing members
  2. Registered for at least 14 Days
  3. No valid complaints (a) lodged against them in our user database

  1. according to the judgement of the membership support team based on the community guidelines etiquette section

Members

Junior Members

Membership support will decide if this membership type is subtable/applicable on a case by case basis according to the following guidelines:

We take extra care when being around these members regarding:         

Junior members are not allowed in certain channels that are for adult conversation. These channels should be restricting junior members access through the systems available in the application or service.

Supporting Members

Founding members

Teams

In addition to being a member of the community, people can optionally take part in teams which support community.

The Community Team

The Community Team is an umbrella term used for the entire group of individuals who are members of Administrative Teams or Game Teams. The community team is made up of several more specialised teams. Each Team is led by a Team Leader, who is responsible for recruiting and managing a small team and can be identified by having a slightly darker icon.

Administrative Teams

Administrative Teams ensure the behind-the-scenes functioning of the community.

Current Administrative Teams

The following operational support groups are currently active, followed by the abbreviation which is used to identify the members of the group. The abbreviation will always be in bold as seen below:

Membership Support (MS)

The Membership Support Team was formed to carry out essential tasks and decisions regarding the membership of the community.

Its responsibilities include:

Server Administration (SA)

The Server Administration Team was formed to carry out essential maintenance and technical support for our servers.

Its responsibilities include:

Web Development (WD)

The Web Development Team was formed to promote the development and smooth operation of our web-based programs and communication tools.

Its responsibilities include:

Public Relations (PR)

The Public Relations Team was formed to market and spread our message globally.

Its responsibilities include.

Funding & Treasury (FT)

The Funding & Treasury Team was formed to keep tabs on our finances, manage and promote donations and ensure we are complying with relevant law.

Its responsibilities include.

Game Teams

Concept

Game Teams are much like Administrative Teams. The key difference is, instead of working on community wide projects, they are focused on a particular game. The principle is the same, the Team Leader is ultimately responsible for the Servers, Teams and all other aspects of the game. When it comes to Game Teams the abbreviation corresponds to the games title, whilst a colour is used to make them stand out from the Administrative Teams.

Mission

Meetings & Decisions

Community Meetings

There are two main types of meetings

  1. General Meetings: These are usually held once per month to inform the whole membership on what is happening within the community.
  2. Community Team Meetings: These are held whenever it is deemed necessary by the director or other senior members of the community team. They are there to discuss issues within the community to either be put forward to the general meeting or that are too sensitive for a general meeting Eg. Membership issues.

 

Decision Making

Minor changes to the operation of individual teams can be made by their leadership either as a decision or a simple vote. The effect of a decision is not always apparent at first glance. Therefore if it occurs that such a decision is affecting the wider community it must be discussed and decided on by the entire community. Alongside the above:

Decisions vs Voting

Process of Decision making

  1. Idea
  2. Proposal
  3. Debate
  4. Decision / Vote
  5. Adoption
  6. Review

Voting Basis

Voting basis refers to the number or percentage of votes that is required for a proposal to be adopted, or for a member to be elected. Two elements make up a voting basis: the proportion of voters that must agree and the set of members to which the proportion applies.

Notes

Positions of Responsibility

Throughout the community there is often the opportunity to get involved above and beyond what is expected of other members. For the purpose of clarity, a position of responsibility is defined as any membership type attainable above the level of Member and any position (leadership or not) or group membership which is attainable.

Candidate Selection

Appointments

Members are appointed to a position of responsibility by another member, or group of members based on their ability to meet the requirements or any prerequisites that are outlined. Meeting these does not mean that the member will definitely be appointed, but puts them into a position where they are able to move or be chosen for the role.

Key points when appointing members to positions of responsibility:

  1. Select those who meet the requirements
  2. Select whom is most enthusiastic and dedicated to the task
  3. Take into account experience or skills related to the positioning

Notes

Elections

In high profile positions of responsibility such as the Director, an election must be held to appoint a candidate - this allows the entire community to voice their opinion on who they would like to support. Although mandatory for the directorship, Elections can be used for any position if members feel that it would be beneficial or when there are more than one candidate.

Term Limits

The only role within the community which has a term limit is the Director, who runs on a 12 month fixed term, meaning an election is held each year regardless of whether the director is opting for an additional term.

Transfer & Dismissal

The transferring or dismissal of members from positions of responsibility is typically self motivated, members will often transfer to other positions in the same or even other areas of the community. Sometimes members will opt not to take on another position. In rare cases where members are not fulfilling the requirement of the role, or are caught abusing the position they may be dismissed by the administrative community team to allow for a more effective member to take their place.

On top of that any member can bring forth a motion of no confidence either publicly or anonymously during a meeting or through our primary email address respectively. This motion must contain: the short and concise reasoning behind the motion why the member deems that team member or team leader to be no longer fit for carrying out its duties. The administrative team will convene a meeting when such a motion is brought forth anonymously through our primary email address. During that meeting the community will discuss how to proceed with said motion. This could lead to the following:

Games, Groups and Servers

General

Server Management

Teamspeak Rules

Game Management

Key Concepts

Game Management is about taking a game, regardless of its genre or features and creating a framework for community interaction with it. This can be as simple as launching a server, creating a competitive team or for MMO's creating a regular event in which community members can participate. Team Leaders of games within the community usually start as players who enjoy the game in which they manage. By managing games in this way we are able to support fully the development of new servers, teams or events with both the experience of other leaders and the communities resources and in return new members will join from those games, who would not have found us otherwise.

Development Stages

Unsupported

Initially, all games are unsupported - they reside in the Other Games section of Teamspeak and the channels for them are deleted automatically when the server performs maintenance restarts.

Key Characteristics

Popular

Unsupported games which build in popularity will have their channels moved to the Popular Games section of Teamspeak which makes the channel permanent. Often this happens due to community members setting up unofficial servers or events.

Key Characteristics

Supported

Supported games are those which have an officially recognised presence in the community, the team who lead the game have shown their ability to lead and the game team has been thoroughly checked to ensure it complies with with our guidelines. Because of this we're able to provide a consistent experience across all games and our members know what to expect from an IGG Server, Event or Team. Supported games will benefit from financial, resource and training support from the communities operational groups.

Key Characteristics

Funding