The following outlines our operational structure. It defines how we deal with membership levels, responsibility and leadership. This structure is implemented to ensure maximum flexibility whilst providing a clear path for most procedures.
- Members must be able to speak English
- Members understand the premise and agree to and abide by the communities code of conduct
- Registered Guests, Members and Supporting Members must use their exact [IGG] Username across all service(s)/server(s)
Types of Membership
In normal circumstances members can have their membership type changed. In rare circumstances it can be terminated completely
- Members who reach requirements for new membership types have their membership updated to the applicable type
- Members who no longer hold the requirements of a membership type will be downgraded to the next applicable type
- Uses community services but is not registered
- Registering on the website will make them a Registered Guest
- Registered Guests have registered for membership via the website
- Registered Guests and above must ensure their Username/Alias on IGGHQ services (Website, Teamspeak and Discord) matches their [IGG] Name
- Proceeding to full Membership requires:
- Introductory forum post where they are endorsed by reply by no less than 8 existing members
- Registered for at least 14 Days
- No valid complaints (a) lodged against them in our user database
- according to the judgement of the membership support team based on the community guidelines etiquette section
- Members have additional permissions/perks whilst on community servers, website and teamspeak
- Members are eligible to vote in community elections and decisions
Membership support will decide if this membership type is subtable/applicable on a case by case basis according to the following guidelines:
- A person that we know to be very young.
- A person that is the child of one of our members who is the legal guardian of said child.
We take extra care when being around these members regarding:
- controversial topics: politics, gender, religion, war,...
- their state of mind and general wellbeing.
Junior members are not allowed in certain channels that are for adult conversation. These channels should be restricting junior members access through the systems available in the application or service.
- Supporting Members are Aged 18+
- Supporting Members are entrusted with moderation permissions on servers, website and teamspeak
- Supporting Members have spent at least 90 days in the community as a Member
- Members can be voted in as supporting members either by the team they are joining or by unanimous agreement of all supporting members present at the time (Minimum 5 including 1 Team leader)
- Supporting members must be active in supporting their team, or in helping to moderate/look after the community within the bounds of acceptability stated “[roles and responsibilities]”
- Supporting members are to Support, Protect and Uphold the Ideals and Guidelines of the Community Globally
- This membership type is given to the people who founded our community to commemorate their role in the making of this community.
In addition to being a member of the community, people can optionally take part in teams which support community.
The Community Team
The Community Team is an umbrella term used for the entire group of individuals who are members of Administrative Teams or Game Teams. The community team is made up of several more specialised teams. Each Team is led by a Team Leader, who is responsible for recruiting and managing a small team and can be identified by having a slightly darker icon.
- Membership of the Community Team is indefinite with continued activity within that team or by decision of the rest of the team or the team leader, with the exception of the Director - which is a 12 month temporary position.
- Community Team Members must be Supporting Members
- Membership of a given team must be agreed by the team itself and team leader
- Community Team Members should be able to attend meetings as required
Administrative Teams ensure the behind-the-scenes functioning of the community.
- Administrative teams aid the functioning of the community within their respective jurisdictions.
Current Administrative Teams
The following operational support groups are currently active, followed by the abbreviation which is used to identify the members of the group. The abbreviation will always be in bold as seen below:
- Director (DIR)
- Membership Support (MS)
- Server Administration (SA)
- Web Development (WD)
- Public Relations (PR)
- Funding and Treasury (FT)
Membership Support (MS)
The Membership Support Team was formed to carry out essential tasks and decisions regarding the membership of the community.
Its responsibilities include:
- Providing an unrivalled support system for all community members and guests
- Ensuring all users have the correct membership levels assigned
- Inducting guests at the guest-to-membership stage
- Promoting a guest friendly environment, making us the preferred choice for public players
- Quickly resolving disputes or conflict, in a fair and non-bias way
- Providing a proactive and enthusiastic recruitment effort by promoting the community and it's ideals
- Has the final say in issues regarding membership and disputes
Server Administration (SA)
The Server Administration Team was formed to carry out essential maintenance and technical support for our servers.
Its responsibilities include:
- Ensuring the continued operation of our network by providing development and maintenance
- Focusing on development of new games, supporting leaders who need assistance to launch new projects on our network, creating an environment supportive of new ideas and member interest
- Quickly resolving network issues and support requests, whilst liaising with other teams and members to keep them updated
- Ensuring that all administrators are correctly trained, following our guidelines and are fair
Web Development (WD)
The Web Development Team was formed to promote the development and smooth operation of our web-based programs and communication tools.
Its responsibilities include:
- Maintaining, Developing and Promoting the use of our Online Services (Website, Email, FTP, Messaging, Forums, Support System)
- Ensuring the continued operation of Online Services, including any performance issues
- Working with other members or teams to assist with requests they may have
- Ensuring that all team members are correctly trained
Public Relations (PR)
The Public Relations Team was formed to market and spread our message globally.
Its responsibilities include.
- Maintaining, Developing and Promoting the usage of Social Media and Visual Communication Methods to Promote [IGG]
- Working with other members and leaders to share and promote events, discussions and topics of interest by featuring them across social media channels
- Understanding the power of social media and it's benefit
Funding & Treasury (FT)
The Funding & Treasury Team was formed to keep tabs on our finances, manage and promote donations and ensure we are complying with relevant law.
Its responsibilities include.
- Promoting and encouraging the contributions of members to the community fund
- Rewarding and recognising members who contribute
- Advising the community of its financial position to ensure that realistic decisions are made
- Ensuring that funding is spent in the most effective way possible
- Providing the community with comprehensive financial updates each month
Game Teams are much like Administrative Teams. The key difference is, instead of working on community wide projects, they are focused on a particular game. The principle is the same, the Team Leader is ultimately responsible for the Servers, Teams and all other aspects of the game. When it comes to Game Teams the abbreviation corresponds to the games title, whilst a colour is used to make them stand out from the Administrative Teams.
- Maintain, Develop and Promote all aspects of their game throughout [IGG]
- Scheduling and promotion of events or matches and liaise with the Public Relations team (where applicable)
- Promote donations from regular members to assist the community fund, aiming to make their game neutral
- Ensuring that all aspects of their game are in line with our Ideals and Guidelines
- Comply with proposals or guidelines put in place as soon as possible
- Working closely with other members and support teams who can assist in achieving their goals
Meetings & Decisions
There are two main types of meetings
- General Meetings: These are usually held once per month to inform the whole membership on what is happening within the community.
- Community Team Meetings: These are held whenever it is deemed necessary by the director or other senior members of the community team. They are there to discuss issues within the community to either be put forward to the general meeting or that are too sensitive for a general meeting Eg. Membership issues.
- Meetings are recorded or minutes are taken for the benefit of the community
- Sound recordings and Meeting Minutes are available on iggHQ.com
Minor changes to the operation of individual teams can be made by their leadership either as a decision or a simple vote. The effect of a decision is not always apparent at first glance. Therefore if it occurs that such a decision is affecting the wider community it must be discussed and decided on by the entire community. Alongside the above:
- The community team decides on issues only affecting the administrative operational activities.
- Any changes to the decision making process must be decided on by community wide extended vote.
- Decisions that affect the entire community should be made by the entire community by extended vote. These include:
- Guideline changes
- Director vote
- Administrative team leader appointments
- Major changes to community services that affect the community operation.
Decisions vs Voting
- Decisions - Supporting Members may make decisions relating to any aspect of the Community's activities where it falls into their line of responsibility which is in the best interest of those involved.
- Voting - Members may collectively vote on issues relating to any aspect of the Community's activities as outlined in the voting basis guidelines.
Process of Decision making
- Decision / Vote
Voting basis refers to the number or percentage of votes that is required for a proposal to be adopted, or for a member to be elected. Two elements make up a voting basis: the proportion of voters that must agree and the set of members to which the proportion applies.
- Simple Vote carried out with persons who are present and whereby a 75% majority support the motion
- Extended Vote carried out over a minimum of 7 days (or longer if deemed necessary by those present at the time of the vote being proposed) whereby a 75% majority support the motion
- Emergency Vote: this can be carried out only if the immediate operation of the community is under threat. There must be a minimum of 5 supporting members including a administrative team leader.
- Simple Voting can be held during a meeting
- Extended Voting duration must be 7 days or more
Positions of Responsibility
Throughout the community there is often the opportunity to get involved above and beyond what is expected of other members. For the purpose of clarity, a position of responsibility is defined as any membership type attainable above the level of Member and any position (leadership or not) or group membership which is attainable.
Members are appointed to a position of responsibility by another member, or group of members based on their ability to meet the requirements or any prerequisites that are outlined. Meeting these does not mean that the member will definitely be appointed, but puts them into a position where they are able to move or be chosen for the role.
Key points when appointing members to positions of responsibility:
- Select those who meet the requirements
- Select whom is most enthusiastic and dedicated to the task
- Take into account experience or skills related to the positioning
- Attitude and dedication is looked at more highly than skills that can be taught or learnt during the course of any appointment.
- It is of vital importance, that all appointments are non-bias and fair
In high profile positions of responsibility such as the Director, an election must be held to appoint a candidate - this allows the entire community to voice their opinion on who they would like to support. Although mandatory for the directorship, Elections can be used for any position if members feel that it would be beneficial or when there are more than one candidate.
- Only the Director and the Administrative Team Leader positions are under obligation to be appointed by election
- Other roles can be filled by the most skilled, committed and able member when there is only one candidate with the approval of the administrative community team.
- Election voting lasts for (7) days
- The majority requirement for elections is 80% with 1 candidate, 60% with 2 candidates or 40% with 3 candidates
- In case the majority requirements are not met the election must be held again in one month time from the closing date of the election.
The only role within the community which has a term limit is the Director, who runs on a 12 month fixed term, meaning an election is held each year regardless of whether the director is opting for an additional term.
Transfer & Dismissal
The transferring or dismissal of members from positions of responsibility is typically self motivated, members will often transfer to other positions in the same or even other areas of the community. Sometimes members will opt not to take on another position. In rare cases where members are not fulfilling the requirement of the role, or are caught abusing the position they may be dismissed by the administrative community team to allow for a more effective member to take their place.
On top of that any member can bring forth a motion of no confidence either publicly or anonymously during a meeting or through our primary email address respectively. This motion must contain: the short and concise reasoning behind the motion why the member deems that team member or team leader to be no longer fit for carrying out its duties. The administrative team will convene a meeting when such a motion is brought forth anonymously through our primary email address. During that meeting the community will discuss how to proceed with said motion. This could lead to the following:
- new elections,
- after a vote of no-confidence a dismissal and new appointment of leadership.
Games, Groups and Servers
- Games, Groups and Servers are treated equally as Support Groups
- All games are classified as either Unsupported, Popular, Emerging or Supported, which in turn dictate certain aspects of their support
- When a game gathers enough interest, it enters a division called Horizon
- When a game leaves Horizon it will have a Team Leader officially assigned
- Games can only have (1) Leader at a time
- Games which are large in size or complexity or have multiple branches of interest should assign additional team members to support the team leader
- All or Server Supported by the Community must comply with the Community Guidelines and Server Administration Guidelines
- Your Teamspeak Nickname is your [IGG] Username, do not change it under any circumstances without officially changing your [IGG] Name first as registered on the website: igghq.com. Ingame nicknames may be appended to the [IGG] usernames. Eg. “Mrdean4656 (Aoyuki kida)
- No Spamming in voice or chat
- No Advertising
- Use the correct channel when in game (i.e. don't play Battlefield in Minecraft channels)
- If you are moved to another channel by a administrator or Supporting member, stay in that channel until further notice
- Do not enter a channel which is marked [DND] without first seeking permission from members in the channel first
- Excessive provocative behaviour can result in a temporary ban (up to 24 hours)
Game Management is about taking a game, regardless of its genre or features and creating a framework for community interaction with it. This can be as simple as launching a server, creating a competitive team or for MMO's creating a regular event in which community members can participate. Team Leaders of games within the community usually start as players who enjoy the game in which they manage. By managing games in this way we are able to support fully the development of new servers, teams or events with both the experience of other leaders and the communities resources and in return new members will join from those games, who would not have found us otherwise.
Initially, all games are unsupported - they reside in the Other Games section of Teamspeak and the channels for them are deleted automatically when the server performs maintenance restarts.
- No assigned Leader
- No official servers or events
- No (permanent) channels on teamspeak
Unsupported games which build in popularity will have their channels moved to the Popular Games section of Teamspeak which makes the channel permanent. Often this happens due to community members setting up unofficial servers or events.
- No assigned Leader
- No official servers
- (Permanent) Teamspeak Channels
- Usually have spin-up potential, in which case team may be assigned
- Games which gain momentum and support become Emerging
- Games like Payday will often remain here, due to format issues
Supported games are those which have an officially recognised presence in the community, the team who lead the game have shown their ability to lead and the game team has been thoroughly checked to ensure it complies with with our guidelines. Because of this we're able to provide a consistent experience across all games and our members know what to expect from an IGG Server, Event or Team. Supported games will benefit from financial, resource and training support from the communities operational groups.
- Assigned Leader
- Server or Group rules, guidelines and advertising agreed, adopted and published
- One of the following must apply
- There is an active server being populated and developed
- There is an active event series taking place on a regular basis
- There is an active group or team playing the game at scheduled times, which is open to new members
- The Community Fund will continue to be entrusted to the Funding Administrators (Administrative community team)
- Funding Administrators full identities are disclosed to relevant authorities upon access being granted, this is just a legal requirement
- The Fund is also registered in the United Kingdom, under English Law
- The Funding Report is available to all member upon request to the Funding and Treasury Team Leader.