Welcome Tours Ltd takes responsibility for the information we hold about our customers.
We collect personal information directly from you, our customer, including information about your:
We collect your personal information in order to make a reservation, receive payment, and deliver appropriate customer service on tour.
Providing some information is optional to you. For example you can choose not to provide dietary, mobility or health-related information, however this means we may not satisfactorily meet your requirements on tour.
We hold your information in a secure, password-protected online database.
We are unlikely to share your information with third parties. Exceptions include providing your name to an accommodation provider or for security requirements (such as when visiting Government House). The other circumstance we would share information is if you had a medical event on tour. In this case any health information you have provided to us would be passed on to medical professionals, and Welcome Tours would notify your emergency contact.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you would like to ask for a copy of your information, or to have it corrected, please either: