FAQS
Tickets
What are the different ticket types?
Masonic Crystal Ballroom:
Balcony Boxes for 3-4 people (great visibility)
Zone A - Ground Floor (great visibility)
Zone B - Ground Floor (good visibility)
Zone C - Balcony (good visibility)
Masonic Chapel:
Balcony for 2-4 people (great visibility)
Zone A - Ground Floor (great visibility)
Zone B - Ground Floor (good visibility)
Zone C - Ground Floor (good visibility)
Seating is assigned on a first come first served basis.
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (https://feverup.com/detroit/candlelight) prior to arriving at the event.
Can I book a ticket for my caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Are refunds allowed?
No refunds are allowed unless a flexible cancelation ticket has been purchased (see below). Exchanges to other dates and/or times are permitted up to 48 hours before the start time of the originally purchased event and is based on availability. Please contact us here directly to change
your ticket.
Venue information
Where is the experience taking place?
The Masonic Temple, 500 Temple St., 48201.
How do I get to the venue?
You can drive to the venue or use public transport to get to the venue. The closest bus stop is Temple & Second (Bus Number 23 Hamilton).
Is there food served?
There may be a selection of drinks available for purchase depending on current Covid-19 restrictions in the state of Michigan.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
Yes! Wheelchair access is available for the ground floor seating. Wheelchair entrance to the Masonic is located in the back of the building, off of 2nd Ave. Please contact us directly hello@feverup.com if you have any special accommodations regarding ADA accessibility.
Is there parking available?
There is parking available at several nearby lots, including, but not limited to, 2955 Cass Avenue, 2721 Cass Avenue and 2961 2nd Avenue.
COVID Measures
Do I have to wear a mask?
We encourage all attendees to wear a mask, however this is not a requirement. This policy is subject to change.
Restrictions
Can I take pictures or videos during the performance?
Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.
Can I use my phone during the performance?
Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians
Can I leave the concert room during the performance?
Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.
When should I arrive?
Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show.
Changes to the event
What happens if the weather conditions do not allow for the event to take place?
If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.
Tickets
Can I sit together with friends?
Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.
Are the candles flammable?
Please note that, for the security of attendees, all candles will be flameless.
Snapshot by Candlelight FAQs
What is “Snapshot by Candlelight”?
This package offers a unique photo experience, exclusively available to guests who purchase it. You'll have the opportunity to have your photo taken in a specially designated area we've set up. As a souvenir, you'll receive a printed picture in a polaroid style. Each purchase offers 1 instant picture.
Can I buy “Snapshot by Candlelight” photos at the venue?
Photos can be purchased at the venue, provided we haven't reached the sold-out threshold. Customers who purchase the photo opportunity via the website when they purchase their concert tickets enjoy priority over those who make on-site purchases. On-site purchases are limited to credit card transactions only – no cash will be accepted.
When is my picture taken?
Your photo will be taken prior to the event, and the photo experience will conclude 10 minutes before the concert starts. Please ensure you arrive at least 30 minutes prior to the beginning of the concert to allow us sufficient time to take your photo.
When do I get my results?
You will have the opportunity to choose your picture before it is printed. Our staff will be responsible for printing them during the concert, allowing you to collect your pictures at the exit afterward. Please ensure, before leaving, that you have your physical pictures with you, as we will be unable to retain any pictures for you.
In the event that a user forgets about the experience and leaves without taking their pictures, we regret that we won't be able to provide a refund or reschedule the opportunity
Where do I have to go to have my picture taken?
The venue staff will provide explanations about the photo experience once you are inside the venue where it is located. Additionally, announcements will be made to ensure that attendees do not forget about this special experience. Please do not hesitate to approach any of our staff members if you have any questions.
How do I show proof that I have purchased the photo opportunity?
You will have a QR code emailed to you; this will be in a separate email from your concert ticket confirmation. Please have your QR code validated by the photographer at the venue in order for us to take your picture.
Are refunds allowed?
Refunds are not permitted unless the photo opportunity is canceled for internal reasons. In such an event, you will receive a refund for the purchased photo opportunity.
When should I arrive?
Please, make sure to arrive at least 30 minutes prior to the start of the concert to make sure that we have time to take your photo as the photo experience closes 10 minutes before the concert starts. In the meantime, please make sure to consult our Frequently Asked Questions document, which contains all the necessary information about the photo experience.
We look forward to welcoming you at the concert.