FAQS
THE EXPERIENCE
What can I expect from the Wonderland Dreams by Alexa Meade exhibit?
- Wonderland Dreams is a hand-painted immersive exhibit by renowned artist Alexa Meade.
- This whimsical world brings Alice's Adventures in Wonderland to life through bold installations that play with our perspective of art and reality.
- Every inch of the monumental 26,000 square foot Wonderland Dreams exhibit is hand-painted, from the floors to the ceilings, using Alexa Meade's signature 3D painting style which makes the world appear to be a 2D picture on canvas.
- Guests are provided with painted costumes and props, inviting them to become part of the art in this one-of-a-kind living exhibit.
Where is the experience located?
The event will take place at 529 5th Avenue in New York City, between 44th and 43rd st, walking distance from Bryant Park, Grand Central and Times Square.
What are the hours of operation?
The exhibition open hours are:
- Mondays from 12pm to 7:30pm (last tickets at 6pm)
- Tuesday - closed
- Wednesdays from 12pm to 7:30pm (last tickets at 6pm)
- Thursdays from 12pm to 7:30pm (last tickets at 6pm)
- Friday from 12pm to 8:30pm (last tickets at 7pm)
- Saturday from 10am to 8:30pm (last tickets at 7pm)
- Sunday from 10 am to 7.30pm (last tickets at 6pm)
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
Please allow for 1.5 hours to ensure that you are able to fully enjoy and explore all exhibit spaces. Most guests spend between an hour and an hour 15 mins in the experience.
Is it a self guided tour?
Yes, our Brand Ambassadors are here to help and support you, but generally this is a self guided tour.
Is it COVID secure and safe? / Do I need to wear a mask?
For the safety and comfort of everyone, masks are recommended but not required within the experience. At Wonderland Dreams, we prioritize the health and well-being of our guests and staff. While we respect individual choices regarding masks and social distancing, we encourage all guests to take responsible measures to protect themselves and others.
Is there air conditioning?
The exhibition will have air conditioning.
Is the venue ADA compliant?
Yes.
Is Wonderland Dreams wheelchair accessible?
Yes we are! There is an elevator right near our bar. Click 'B' to get downstairs into the exhibition.
Is the experience accessible for deaf people?
The exhibit does not have a hearing component, and no vital information is communicated verbally, however we don’t have sign language interpreters on staff.
What accessibility options do we have for someone visually impaired?
We do not have braille signage in the establishment yet.
What do I do if I have any questions about accessibility / special accommodations?
Please ask at box office or contact customer service for accommodations.
Will there be strobe lights?
There is an area with strobe lights that can be bypassed.
Will food and beverage be available on site for purchase?
Yes.
Are there vegan or gluten free options available?
Yes.
Can I take photos or record the experience?
Photos and videos are permitted, however, flash photography is prohibited. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes, there are several seats available around the exhibition area.
Will restrooms be available on-site?
Restrooms are available on-site - ADA accessible restrooms are also available.
Do you offer coat check service?
We provide a complimentary coat check, available for all your personal items, our coat check is available as a first come first serve. We do not accept luggage over 15lbs.
What happens if I lose something?
We have a “lost and found”. But we are also not responsible for unattended items, so please do your best to keep track of your personal belongings.
Is there a gift shop?
Yes, it is open during the exhibit opening hours.
Do you accept cash?
Credit/debit cards or Apple Pay is preferred. We accept exact change.
ACCESS
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive 15 minutes before the time stated on your ticket - we can accommodate guests up until 10 minutes past the time stated on your ticket.
What happens if I arrive late?
We do our best to accommodate late comers but cannot guarantee it. Under specific circumstances (e.g., extreme weather conditions) and depending on availability, we may be able to offer a reschedule to another date.
Can I bring animals?
Only service animals are permitted.
Are service dogs allowed?
Service animals are permitted, but please be advised that the volume and visuals may be uncomfortable for animals.
Is there an age requirement?
This exhibition is for all ages.
Is there parking available?
There are several parking garages available around the area.
What if the weather is bad?
The exhibition is indoors and will be open regardless of weather conditions.
What are the permitted/prohibited items at the experience?
Any item deemed by exhibition or venue management to be inappropriate and/or offensive is prohibited. Including but not limited to articles such as paints and aerosols, permanent markers, tripods and other professional photo equipment, as well as weapons of any type.
Permitted items include strollers, wheelchairs, mobility scooters, and other mobility aids.
Are wheelchairs available to rent?
No.
TICKETS
Can I purchase a ticket at the event?
Yes, at our box office, which is open during regular business hours.
Where can I get tickets?
Official tickets for this experience can only be purchased on Fever.
Tickets are not available on any other website or ticketing platform.
Why do I need to sign a waiver?
The waiver is necessary to ensure the safety of both our guests and the exhibit. The waiver also gives permission to photograph and/or record guests in the exhibit for safety, reference, and advertising purposes. As every inch of the exhibit is covered with hand painted art, intellectual property of Alexa Meade, this is a standard agreement to protect the artist’s rights.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact Fever Customer service (contact us) indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Do I need to print my ticket?
No, your contactless tickets will be validated directly. You can find your ticket with the QR code in the Fever app, within the Tickets section or in your mail reminder which will arrive one day before your selected session.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Can I make a Group Booking?
If you would like to book for a for more than 8 people, please use the special group rates on the Fever ticketing page.
Can I organize a private or corporate event?
Wonderland Dreams is a versatile space that offers various options for hosting events of different sizes. Whether you're planning a small gathering in our private event space, a medium-sized event in our bar/cafe, or a complete buyout, Wonderland Dreams can accommodate your needs and provide a tailored experience for up to 300 guests. The dedicated event planning team will work closely with you to understand your vision, preferences, and any specific requirements you may have. Please reach out to events@wonderlanddreams.com for more information and booking.