This guide has been specifically compiled to address service changes to the programs and agencies that survivors access most often. It is not intended to be an exhaustive list. This document was compiled by NELCWIT staff and is updated weekdays with new information.
Please note that many of these orgs are experiencing high volumes of calls and there may be a wait to speak or chat with someone.
National Domestic Violence Hotline (NDVH)
All 50 states and Puerto Rico: for anyone with questions about intimate partner violence
24/7 crisis line is 800-799-7233. Translation to languages other than English or Spanish available. Livechat available 24/7, text-to-chat available. ndvh.org
Rape And Incest National Network (RAINN)
All 50 states and Puerto Rico: for anyone with concerns about sexual violence
24/7 crisis line is 1-800-656-4673. Available by livechat in English. rainn.org
All 50 states and Puerto Rico: for anyone with concerns about violence or neglect of children
1-800-Childhelp is a live chat and hotline available 24/7: https://www.childhelp.org/hotline/
Love is Respect
National: geared towards teens & young people, support and information regarding dating & relationship abuse
866-331-9474 (call 24/7)
866-331-8453 (TTY 24/7)
Text “loveis” to 22522 (textchat 24/7)
Infor or chat online at (24/7):
All 50 states; for trans people looking for emotional, mental or practical support / entirely staffed by trans advocates
The Trevor Project
All 50 states; phone, text, and online chat support for LGBTQIA+ young people in crisis, feeling suicidal, or in need of a safe and non-judgemental place to talk.
24/7 Lifeline: 1.866.488.7386
For text support, text START to 678678.
National Runaway Safeline
All 50 states; for youth who are thinking of leaving home or who are struggling after leaving home
Red Rover Fund
A national organization to support financial costs associated with dog and pet care during crisis (domestic violence, natural disasters)
Stronghearts Native Helpline
All 50 states; staffed entirely by native advocates, this line is for native survivors struggling with issues relating to domestic/sexual violence
Operates 7 a.m. to 10 p.m. central time: 1-844-762-8483
This is a forum-based digital support space for male survivors of sexual violence
1 in 6
Online: for male survivors of sexual violence
Weekly Chat-based Support Groups
24/7 Online chat support
Cyber Civil Rights Initiative
Resources, step-by-step takedown guides and legal help for victims of non-consensual pornography/revenge porn
National Suicide Hotline
1-800-273-8255 or chat live at https://suicidepreventionlifeline.org/chat/ also available in Spanish
All DV shelters in MA
Call 877-785-2020 to find out about available DV shelter beds statewide
Jane Doe Inc.
All MA DV Coalition members
617-248-0922 for information about statewide services or changes to event schedules
Our crisis line is available 24/7 at 413-772-0806 or toll free at 1-888-249-0806.
Medical Advocacy for Sexual Assault
NELCWIT advocates will provide medical advocacy by phone at Baystate Franklin and Athol Hospital; SANE services will continue.
All counselors have moved to telework and have been provided with a dedicated phone line for sessions with clients. Intakes for new counseling client can be completed by calling the hotline (see above)
Walk-in services/clothing closet
Walk-in services, as well as access to the clothing closet is suspended until at least March 31, 2020. DO NOT leave donations outside our building, they will have to be discarded.
All support groups are suspended until further notice
All MA courts are closed until at least April 6. Safeplan advocates can still assist those seeking restraining orders by phone. Call our crisis line or your local police department to get in touch with a Safeplan advocate. Detailed information about ROs and court services can be found in the Court Services Document.
All in-person presentations and trainings have been postponed. Contact firstname.lastname@example.org to set up training by Zoom.
Franklin County Child Visitation Program (FCCVP)
All visits are cancelled until at least March 31, 2020. Intakes for new clients can be completed by calling 413.325.8011 or by emailing the FCCVP coordinator at email@example.com
76 Carlon Drive, Northampton, MA 01060
Crisis Line: (413) 586-5066
The health and safety of our clients, staff, and community are our top priority. We have been closely following the DPH and CDC recommended precautions and guidelines for emergency preparedness and have made the decision to transition our services to operate remotely. Our main office is suspending in-person appointments. All group counseling and community trainings will be suspended until further notice. Counselors will be available to provide services by telephone.
Our hotline will be operating on a temporarily reduced schedule. Our staff will be available from 11am to 7pm Monday through Friday to offer support, resources, safety planning, and advocacy.
We realize that the recommendations to isolate will be of particular concern for families experiencing domestic violence. In this time of social distancing, we are grateful to be a part of a community of service providers, working together to ensure that survivors have access to safety planning, support, and advocacy across the state.
Center for Women & Community (CWC)
Hampshire County Rape Crisis Center
180 Infirmary Way
Amherst, MA 01003
24 Hour Hotline 413-585-0800 (Toll-free 888-337-0800)
Business line: 413-585-0883
24 hours hotline is available for all survivors of sexual assault
Medical Advocacy at the hospital is available via phone
Individual Counseling/Advocacy is available via phone
Support Groups are ON HOLD. CWC staff is looking into confidential ways to hold support groups online/via phone in the future
Call the business line/or hotline to get connected to a specific program, voicemails are being checked.
474 Main St, Greenfield, MA 01301
Salasin is available by phone Monday-Friday 9am-5pm. All in-person groups are cancelled through the month of April.
Elizabeth Freeman Center
43 Francis Ave, Pittsfield, Massachusetts
Crisis Line: 1-866-401-2425
We are open. Please call our 24/7 confidential hotline at 1-866-401-2425 if you need help or to talk.
Folks with urgent or immediate needs are encouraged to walk-in for services. Our Pittsfield location at 43 Francis Ave is open Monday - Friday, 9:00a - 5:00p. If you need to visit one of our satellite offices (North Adams, Great Barrington) please call ahead to check availability. (You can easily do this by ringing our hotline.)
As of Friday, March 13, 2020 anyone who wishes to access domestic violence services will first need to call our emergency hotline number at 413-536-1628. A domestic violence Advocate will be available by phone to conduct an intake assessment and determine the next steps for services.
For people coming as walk-ins to our offices, information on how to access domestic violence services will be posted outside of our office doors.
Our Administrative Office will continue to be open Monday–Friday from 9:00 am to 5:00 pm; however staff is being asked to help lower risk and prevent the spread of viruses by using video or teleconferencing options for meetings.
We will not be accepting donations of items until further notice.