FAQs

Tickets

What are the different ticket types?

The ticket page specifies the different Zones that are available for purchase. First Row will have the best view, the view for Zones A through C decrease respectively, and zone D is at the back of the hall.

Can I buy tickets at the venue?

Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.

Can I book a ticket for my caretaker?

Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.

Is there an age requirement for the event?

All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.

Where can I find my ticket?

You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.

You will also find your QR code in your purchase confirmation email.

Venue information

Where is the experience taking place?

The Majestic Theatre, located at 390 Duckworth St, St. John's, NL A1C 1H8.

How do I get to the venue?

The Majestic Theatre is located in Downtown St. John’s, where New Gower Street becomes Queens Road.

Will drinks be served?

Yes, drinks are available for purchase on site.

Can I bring animals?

Animals are not allowed, except for service animals.

Does this venue have disability access?

The Majestic Theatre is accessible with washrooms on the ground floor. Accessible seating will be restricted to Zone B. Please use the accessible door located on Queen’s Road for a direct entrance to the theatre. An usher will scan tickets at this door. Please contact hello@feverup.com if you have any questions about accessibility.

Is there parking available?
There is plenty of parking in the area. There is no charge for metered parking after 6pm or on weekends, as well as parking garages close by.

Restrictions

Can I take pictures or videos during the performance?

Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.

Can I use my phone during the performance?

Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians

Can I leave the concert room during the performance?

Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.

When should I arrive?

Please arrive 20-30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show.

Changes to the event

What happens if the weather conditions do not allow for the event to take place?

If the weather conditions affect your experience in any way (change of location/postponement), please rest assured that we will notify you by email in advance.

Tickets

Can I sit together with friends?

Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.

Can I transfer my tickets to another person?

Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.

Are the candles flammable?

Please note that, for the security of attendees, all candles will be flameless.