Tyler J. Howe

New York City Metropolitan Area

Email: tylerjhowe@tylerjhowe.com | Website: http://www.tylerjhowe.com/

Summary

I am a passionate and accomplished technologist with extensive experience in IT support, systems administration, and technical leadership. Proven ability to provide strategic support to technical and sales teams, manage complex IT environments, and contribute to seamless systems and process transitions. I’m adept at a wide range of technologies, including cloud platforms, programming languages, and network administration.

Experience

Principal Support Engineer

Axonius · Full-time

Sep 2022 - Present

United States · Remote

• Provide strategic support to technical and sales staff, ensuring they have essential knowledge and resources to assist clients and drive business growth.

• Utilize a wide range of skills including Customer Support, Technical Support, CLI, Investigation, and Documentation.

• Work with technologies such as MongoDB, Zendesk, Docker, Jira, AWS, Microsoft Azure, GCP, Python, JavaScript, HTML, and REST APIs.

Independent Consultant

Post-COVID Career Break

Jul 2021 - Jul 2022

• Provided technical support and solutions to a variety of clients on a freelance

basis.

• Honed technical skills while pursuing personal projects in mixed-media art and audio production.

• Explored the United States by car.

Computer Technician

Glen Rock Board of Education · Full-time

Aug 2019 - Jun 2021

Glen Rock, New Jersey, United States

• Provided comprehensive technology support for students, K-12 classroom staff, and office personnel.

• Made substantial contributions to the school's successful transition to hybrid/remote learning during the COVID-19 pandemic.

• Skills: Desktop Computers, Remote Desktop, Windows Server, Deployment Planning, and System Deployment.

Technology Specialist/Coordinator

The Community High School, Teaneck NJ · Full-time

Sep 2005 - Jun 2018

Teaneck, New Jersey, United States

• Served as the sole IT professional, providing primary support for all technology needs for over 250 staff and students.

• Managed a mixed Windows, *nix, and macOS environment.

• Responsibilities included systems administration, network and systems architecture, and all aspects of user support.

• Skills: System Administration, Grant Writing, Customer Support, Network Administration, and Documentation.

IT Support Specialist

Travell Elementary School · Full-time

Jun 2004 - Jun 2005

Ridgewood, New Jersey, United States

• Maintained and provided technical support for two Mac computer labs and two mobile tech carts (40+ desktops).

• Handled all technical support for elementary school students and staff.

• Performed weekly off-site backups of the directory and file server.

• Designed and implemented a new district-wide incremental backup solution using rsync and custom scripts.

• Skills: OS X, Linux, and System Deployment.

Support Technician

Intellispace · Full-time

Jan 2001 - Mar 2002

New York, New York, United States

• Adapted to diverse responsibilities at a startup ISP, rapidly developing expertise in user support, network troubleshooting, and system administration.

• Key member of a startup metro area ISP.

• Skills: System Administration, Customer Support, Technical Support, Network Troubleshooting, WAN, and LAN.

Education

Full Sail University

Associate's degree, Audio Engineering

Apr 2003 - Apr 2004

• 3rd In Class

• Field/set recording, live sound engineering, and post-production/ADR work.

Skills

Technical:

Docker, MongoDB, Zendesk, Jira, Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Python, JavaScript, HTML, REST APIs, CLI, OS X, Linux, Windows Server, Remote Desktop, System Deployment, Network Troubleshooting, WAN, LAN, System Administration, Network Administration

Professional:

Customer Support, Technical Support, Investigation, Documentation, Deployment Planning