Keep Colorado Wild Pass – Refund Guide

Updated: 03/22/2023

• REQUIRED: Before you can request a refund, your Keep Colorado Wild Pass must be linked to a customer account on CPWshop.com. Follow the instructions outlined in the Keep Colorado Wild Pass – Link to CPWshop.com Guide.
• Residents have 60 days after the Keep Colorado Wild Pass purchase date to file for a Keep Colorado Wild Pass refund.​​​
• Customers will be refunded by check for Keep Colorado Wild Pass refunds. Refunds for overlapping CPW annual park passes will be made to the card on file in the system used for online or phone purchases. Checks may take up to 90 days for customers to receive.
• For overlapping valid annual state park passes, the refund is based on a flat prorated refund structure and the number of valid months remaining on the annual state park pass. The prorated amount will be based on the price of the original purchased annual pass divided by 12 months and rounded up to the nearest dollar. A refund will not be granted for passes that were used for nine months or more.
• Prorated refunds will be based on when the refund request is submitted, not when the pass is purchased.
• The Keep Colorado Wild Pass license plate must match the license plate on file for the annual pass to be eligible for a refund.
• Daily passes and discounted bulk voucher passes are not eligible for refunds.
• Please ensure your contact information and mailing address on file are correct to ensure you can receive your refund in a timely manner.

How-to Request a Refund

1. Sign into your Colorado Parks and Wildlife account on CPWshop.com. Click the sign-in button located in the top right-hand corner of the page. Enter your login credentials and click “Sign In” again.
   
   
   
2. Review your account information and click “Confirm Details” at the bottom of the page to continue.
3. From your “Account Summary” page on CPWshop.com, click on the “Active Products” menu item on the left.

4. If you wish to submit a refund request on your overlapping annual state parks pass for a prorated refund, please follow steps A-C below. If you would like to submit a refund request for a Keep Colorado Wild Pass, please continue to step 5.

• Only one refund per vehicle plate number will be approved, either a Keep Colorado Wild Pass or an overlapping annual park pass, whichever is requested.
• If you are requesting a prorated refund for an overlapping annual state parks pass, you will need to link the Keep Colorado Wild Pass to your customer account with the SAME license plate number. If the Keep Colorado Wild Pass license plate and the annual state parks pass license plates do not match, you will not qualify to submit for a refund.

A. Once on the “Active Products” page, click the blue annual pass link to proceed.

B. On your annual pass product details page, click the “Request a Refund” button to submit a prorated refund request.

C. If your request was successful, the page below will display.

• About Refunds for hangtag passes: Family Annual Parks Passes should be returned to a Colorado Parks and Wildlife office or mailed to the Colorado Parks and Wildlife Refund Office at 6060 Broadway Denver, CO 80216. A refund for a Family Annual will not be issued until the hangtag with the green pass is returned. The prorated refund is based on the date the pass is returned/postmarked.

5. If you wish to submit a refund request for your Keep Colorado Wild Pass, please follow steps A-C below. 

• Only one refund per vehicle plate number will be approved, either a Keep Colorado Wild Pass or an overlapping annual park pass, whichever is requested.

A. Once on the “Active Products” page, click the blue “Keep Colorado Wild” link to proceed.

B. On your Keep Colorado Wild Pass product details page, click the “Request a Refund” button to submit a refund request.

C. If your request was successful, the page below will display. The Keep Colorado Wild Pass will be invalid and will not allow access to Colorado State Parks after you have submitted your request.

6. Refund processing may take up to 90 days.

If you encounter any issues regarding your refund request please contact the Colorado Parks and Wildlife Communications Center at (303) 297-1192 for further assistance.