Tickets
What are the different ticket types?
There are 4 types of tickets available: Zone A, Zone B, Zone C and Zone D, with price of ticket dependent on the proximity to the musician
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased prior to arriving at the event.
Can I book a ticket for my carer/caretaker?
Guests requiring assistance throughout the experience are entitled to apply for 1 free pass for their caretaker. Once you have purchased your ticket (it is essential to hold a valid ticket before applying), please contact us for more information.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
Where can I find my ticket?
You will find your QR code in your purchase confirmation email.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Venue information
Where is the experience taking place?
This experience is taking place in Rajkot at Waves Banquet Hall located in The Emerald Club, a recreation club with hotel rooms, swimming pool and other attractions.
Is there parking available at the venue?
Yes. There are 250 parking slots available which will be shared with The Emerald Club’s other guests. Availability will be on a “first come first serve” basis.
Is there a valet parking facility available at the venue?
No. You will have to self park.
How do I get to the venue?
As there is limited parking available at the venue on a “first come first serve” basis, you are requested to plan your arrival accordingly. Once you have reached the venue, you are requested to enter the venue from the reception area.
Is there food served?
Food and beverages are not served. NO FOOD AND BEVERAGES ALLOWED IN THE CONCERT HALL
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
YES. Wheelchairs are available.
Restrictions
Can I take pictures or videos during the performance?
Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians.
Can I use my phone during the performance?
Your phone must be on silent mode during the entire performance. Photos and videos can only be taken during the final piece and without flash, as indicated by our musicians
Can I leave the concert room during the performance?
Out of respect for the musicians and the audience, you will not be able to leave your seat except in the case of an emergency.
When should I arrive?
Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand. In case you arrive late, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show. Kindly be mindful of the traffic in the city and plan your visit to the venue accordingly.
Tickets
Can I sit together with friends?
Yes, you can sit with your friends if you come together, and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.
Can I transfer my tickets to another person?
Please feel free to contact us, indicating your ticket ID. You may transfer tickets till 3pm IST on the day of the concert
Are the candles flammable?
Please note that, for the security of attendees, all candles are battery-powered, LED candles and are completely flameless.