Mosaic Privacy Notice
Effective Date: 16 November 2024
Welcome to Mosaic! This Privacy Notice describes how we collect, use, and protect your personal information when you use our services, including the website https://trymosaic.co (the “Sites”), and mobile or desktop applications (the “Service”). By using the Service, you agree to the terms outlined in this notice.
For privacy inquiries, you can reach us at:
Email: hello@trymosaic.co
We collect and use the following types of personal information to provide our services:
Other information that we may collect but which is not specifically listed here will be used in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
Information we obtain from social media platforms: We may maintain pages for Mosaic on social media platforms, such as LinkedIn, Twitter, Facebook and other third party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use and processing of your personal information.
You or the platforms may provide us with information through the platforms, and we will treat such information in accordance with this Privacy Policy.
+Use of Personal Information for Machine Learning Training: Mosaic may use your data to train and improve its machine learning and artificial intelligence models to enhance the quality and effectiveness of our Service.
These models help improve features such as personalized coaching recommendations and user experience optimization. Unless explicit consent is obtained, identifiable data will be anonymized or de-identified before being used for training purposes.
WhenMosaic uses the term “deidentified” we understand this is useful as a data minimization technique and included within this term is a commitment not to re-identify the data unless necessary to provide the Service to you. Mosaic is constantly looking for ways to improve our services. Occasionally in our pursuit of the best tools to provide the analysis we need to serve our Users, we may use third party vendors to assist with analyzing this data. When working with third party vendors, Mosaics priority is to provide data in a deidentified manner and will ensure that your data remains confidential to your experience with us.
Mosaic requires all third party vendors to certify in contract they will never sell data and will maintain strict privacy and security controls for all data they may have access to as a result of working with Mosaic. Occasionally, the third party vendors providing analysis of this data may utilize artificial intelligence. That means, in addition to the contractual protections noted above, any data received from Mosaic cannot be used to train their algorithms or data models and must be immediately deleted after providing the requested analysis.
Any data shared with our third-party vendors remains encrypted in transit.
The Recordings will be securely stored in our data center in the United States and our employees can access them on a need-to-know basis only. If our Service is provided to you through your employer or other organization, they will never receive access to your individual recording although they may see aggregate and de-identified analysis of all users from the organization using our Service so long as our data scientists can confirm a minimum threshold of users from your organization to maintain anonymity.
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. The UK GDPR provides several lawful bases, and the basis we rely on may affect your data protection rights. You have the following rights:
Requests must be responded to within one month. Please contact us at the email above to exercise your rights.
We collect information directly from you and, in some cases, from third parties (such as coaches referring users to Mosaic).
We retain user data as long as an account remains active. After account deletion, data is held for up to 90 days to meet regulatory requirements, after which it is securely erased.
Anonymised data may be retained indefinitely for research and service improvement.
We share personal data with the following entities:
Third Parties: Mosaic may share your personal information with trusted third-party service providers and partners who assist in the operation of our Service, such as cloud storage, payment processing, and analytics services. These third parties are required to comply with data protection laws and are contractually obligated to handle your information securely and only for the purposes specified by Mosaic.
We do not sell or share your personal information with advertisers.
If third-party vendors are involved in any machine learning training or data processing, they are bound by strict confidentiality agreements and must follow the same privacy and security standards that Mosaic upholds.
Personal information may be transferred outside the UK, such as to the United States for storage by our service provider, Replit. We ensure compliance with UK GDPR by implementing appropriate safeguards.
If you have concerns about how we handle your data, please contact us. If you are dissatisfied with our response, you may file a complaint with the Information Commissioner’s Office (ICO):
ICO Address:
Wycliffe House
Water Lane
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk