Data Deletion Request

Request for erasure of personal data

We retain and process minimal personal data of our users, all of which is pseudonymous data, being data relating to a single unidentified person. For our purposes, the data we collect includes a unique pseudonymous identifier (your User ID); your user preferences; and milestones related to your gameplay. This is set out in our privacy policy.

We are therefore unable to isolate your data from our other players’ pseudonymous data profiles without a means of connecting you to your respective profile. This is part of our effort to create products and services which are private by design. Once the game is deleted by a player, the User ID is lost and so there are no means by which we can deduce which profile is yours.

In accordance with our data retention policy, if the user profile is not accessed by a user for a period of time, it is moved to our inactive database. If after one year that data is still not used, it is permanently deleted.

Erasing personal data

Set out below are some measures you can take to ensure we do not further process your personal data, help you manage your settings and administer your consent withdrawal request for both iOS and Android.

• You can delete the application from your phone and not re-download it. If you do choose to download it again in the future, do not accept personalised ads when prompted.

• You can edit personalised ad settings on your device.

For iOS:

Limit Ad Tracking on your device by:

• Open the Settings App
• Tap Privacy
• Scroll down to the bottom of the page and tap Advertising
• Toggle the Limit Ad Tracking switch on

After enabling Limit Ad Tracking, you will be able to clear the tracking data from your personal advertising identifier:

• Open the Settings App
• Tap Privacy
• Scroll down to the bottom of the page and tap Advertising
• Tap Reset Advertising Identifier
• When prompted, tap Reset Advertising Identifier

For iOS 14 or later versions:

Limit Ad Tracking on your device by:

• Open the Settings App
• Tap Privacy
• Scroll down to the bottom of the page and tap Apple Advertising
• Toggle the Personalised Ad switch off

You can turn off location-based iAds which will stop you from receiving advertisements based on your current location:

• Open the Settings App
• Tap Privacy
• Tap Location Services
• Scroll down to the bottom of the page and tap System Services
• Toggle the Location-Based iAds switch off

For ANDROID:

Limit Ad tracking on your device by:

• Open the Settings App
• Search for Google services as depending on the device this may not appear on the main screen
• Tap Ads
• Turn on Opt out of Ads Personalization

Under this menu you can also reset the advertising identifier that is currently assigned to them.

User Data Deletion Request FAQs

Q: Why did I receive this notice? Is this email spam?

A: This is not a spam email. You received this notice because a user of your app requested that their data be deleted. Please take action by promptly deleting all associated user data in your records for the requested ID. User data deletion requests are captured under applicable privacy laws, so Meta expects that you will handle this matter promptly.

Q: How often can I expect to receive this notice?

A: Every 21 days, you will receive an alert including the user identifiers you are required to delete (which you can download in your app advanced settings page).

Q: How do I access the list of IDs that need to be deleted?

A: You can access these in the advanced settings page of your app dashboard, under “User Data Deletion Requests”.

Q: These user ids are not present in our records. What do we do?

A: You can disregard user IDs that do not currently appear in your database.

Q: Who are the users requesting these deletions?

A: These users have requested that their data be deleted. You will find current user IDs in the list that you can download from your developer dashboard.

Q: If I don't delete the data, is my app at risk of deletion or deactivation?

A: Nonaction will not result in deactivation; however, we do require developers to promptly delete user data upon the request of a user.

Q: How long do I have before I have to take action?

A: We ask that you take action in deleting these user IDs promptly.

Q: Do I have to submit proof of deletion?

A: No, you do not have to submit proof of deletion.

Q: What is an app scoped user ID?

A: An app-scoped user ID (ASID) is a unique ID that Facebook creates for a user when they log into a Facebook app for the first time or with Limited Login. ASIDs are specific to the app and cannot be used by other apps.

Q: What is a page scoped user ID?

A: A Page-scoped User ID (PSID) is a unique ID that Facebook assigns to a user when they interact with a Facebook Page through Messenger.

Q: What is a instant game player ID?

A: ID issued by the Instant Game SDK for each user as the unique identifier. Note that Instant Game Player ID and ASID are different even for the same user of the same app.