Tips and Tricks for Parents / Customers
Thank you for using our online payments portal: Evergreen Payments. Our online payments portal is a bit more than a place to make payments – we trust you’ll find it a key tool when managing your account or your students accounts!
As a parent/customer, you’ll be able to:
And much more!
Evergreen Payments is part of a cutting edge software package (InTouch Receipting and TouchBase Online Payments) that Evergreen Public Schools has implemented to streamline the management, reporting, and accountability of your student’s financial record, as well as making it easy on our customers – the parents – to pay student fines and fees, making a food service payment, or purchasing items - all in one portal.
As a parent, this new application allows you to access your students’ account online using a computer, via your favorite mobile device, or in person, at any one of our school locations.
The online payments application – Evergreen Payments – has been configured to use your Skyward Family Access login credentials.
For parents with multiple students in the district, you’ll be able to see all of your students with your one username and password. Once you’ve selected your student, the shopping experience will be specific to that student.
Once you’ve signed in, select the student you want to shop for:
Once on your student dashboard, everything will be specific to your student. Here are the most common tools you should become familiar with:
NOTE: If you have questions regarding a fine/fee assessed to your students account, please contact your student’s building or visit the “FAQ” section at the end of this document.
The online payments portal is integrated with many other systems across the district, and as a result, the webstore items can be ‘flagged’ to limit what students can purchase items. Below are examples of what you may see in the webstore, and the reason(s) certain items look the way they do:
An item that’s available for purchase in the webstore will display a blue “Add” button – this means it’s available for purchase:
This notification will display if the quantity has been depleted on an item, or if the item is currently unavailable.
TIP: check the item description – there may be additional instructions for you regarding the item.
This is displayed when an item is marked to restrict purchases for students with outstanding fines on their account. If you click the “Pay Fines” button, this will take you to the fine window where you can add all applicable fines to your cart. Once you’ve added the fines to your cart, you’ll be able to add the restricted item to the cart as well:
Items that are restricted to a specific grade, are only available to students enrolled in the listed grades. If you find your student is listed in the wrong grade, or the item you wish to purchase should be available to your student – please contact the school for more information.
“Multipart Items/Combo Items”
If you find an item has multiple options available, this is a ‘Multipart item’ and you have the option to select what items you wish to add to the cart. If any of the checkboxes are greyed out/unavailable to edit, this means they are required.
“Donation Items/Food Service Items (variable prices)”
If an item is a ‘variable price’, this will allow you to place your own amount on the purchase. The most common examples of a variable priced item are: fundraisers, donations, and food service deposits.
A: No – the online payments application does not store your card data under any circumstance. Evergreen Public Schools does not store your credit card data under any circumstance either. The online payments portal uses PCI compliant processes and security protocols to ensure your data is protected while being processed. All payments are secure and protected.
A: Evergreen Public Schools currently accepts VISA or MasterCard.
A: There are several reasons why your student may have a fine. The online payments application is integrated to each school’s finance office, and many other district systems send the online payments application data. The most common reasons for why a fine is on a student’s account are:
If there is a fine on your account, certain items may be restricted for purchase until the fine/fines are paid. Please contact your student’s school for more information.
Your username and password for the Evergreen Payments portal has been initially configured to use your Skyward Family Access login credentials the first time you login. If you cannot access the portal first try the recover password utility on the login page, but if that doesn’t work, please contact your student’s school for further instructions.
NOTE: If you change your Evergreen Payments portal password, it will not match your Skyward password; you will need to update your Skyward password separately in order for them to match.
A: The web store offers many items to parents and students, but there are certain items that may require hands-on management. As a result, the item may not be available in the web store. Some items may only be available during certain times of the year. Be sure to check in often!