Terms of Service for Commissions

*as of August 2023

Contact and Inquiry

The best way to contact me is via email (naehaven@gmail.com). I will accept questions and inquiries via Instagram (@naehaven) direct messages (DM’s), but will require email for important info/payment/commission references/updates. This is to keep things in an easily-searchable place and streamline the process, as Instagram DM’s are not easily searchable.

Prices & Payment

All prices stated are in USD.
Payment is to be made half upfront, unless the order costs $50 or more. For orders larger than that, I am willing to work out a payment plan with the commissioner. A down payment of at least $70 must still be made upfront before I begin working on any commissions $100 or more
All payment is via Paypal or Venmo. You can make payments with most credit or debit cards via Paypal and Venmo. I will send an invoice with your total once we have spoken and the slot has been claimed.
Regarding price ranges: Prices for the majority characters won't cost any more than the price listed. However, some things that may bump the price up, include but aren’t limited to:

Cancellation & Refunds

If you decide to cancel, I will issue a refund equivalent to the amount of work not yet done.
If you need to cancel before sending information or payment, please let me know as soon as possible. If you need to cancel your slot before money changes hands, there is no obligation, I just ask you please keep me informed!
Once at the coloring stage of any type of commission, no refund is available.
I reserve the right to cancel the commission and issue a refund equivalent to the amount of work not done due to harassment, improper conduct or poor communication.

Poor communication includes not sending information/forms within a few days of claiming a slot (it’s best if you can get back to me within 24 hours or let me know if you anticipate barriers to this), not sending payment when agreed upon, and being generally unreachable/unresponsive. I’m pretty flexible and will probably issue reminders or warnings because life happens and things come up, but I reserve the right to blacklist the commissioner if this is a recurring issue.

If I need to cancel the commission due to events in my own life, a full refund will be issued.

Process and Artwork Specifics

I reserve the right to interpret your character or idol in my own style, including adjusting colors, patterns slightly, etc. In no case will I change things to the extent that the character is unrecognizable.
I will discuss with you what you are desiring. On agreement of specifics and price, I will send an invoice with the amount specified. I will only begin work once payment has been received in full, or otherwise an agreed upon down payment has been processed.
For lined sketches and fully rendered level pieces, I will offer a preliminary sketch for approval. Please respond to the proof with any minor change requests within 48 hours, otherwise I will continue work as if approved. I allow one round of minor edits after it’s colored, to cover/adjust anything I may have missed. Changes beyond simple fixes are only available for additional charge.
Bust simple sketches are sketched and sent, with no change requests.
I accept changes based on things that I have forgotten or missed, like markings, horns, accessories, etc. This comes at no extra fee as long as that information was included in the original reference sheet or description. Once the artwork is finished, I do not accept expression or pose changes except at an extra fee, depending on how much needs to be changed.
All pieces are RGB, and within 2400x2400 to 5000x5000 px, depending on the complexity of the commission. Final deliverables are a digital PNG and PDF file sent via email.

Turnaround

Depending on my work, health, schedule, and the complexity of the piece, turnaround may range from a few days to a few weeks. If I am unable to finish your piece within a month, I will email you with a completion date estimate and any progress I have made so far.
If you need your commission finished by a certain date, please specify that you need it done by a certain deadline. It is best to request a deadline at least two weeks in advance, and more time is always better, especially if the commission is a large one.
Rush orders of a week or less will be subject to a surcharge.

Rights & Distribution

The prices described here are for personal commissions and as such, I, the artist retain all copyright. Feel free to make icons or a personal print, but you may not use them for your own profit. This includes selling prints and merchandise with the artwork or uploading the artwork to AI generating sites. Doing so will subject the client/commissioner to be blacklisted.
Clients/commissioners DO NOT have the right to mint/sell their commissions for NFT.
You may post any art made for you to your page, crop it for an icon, and show it off wherever you like-- I don’t mind at all, but please link back and credit!
I reserve all rights to the artwork, including rights of distribution. If you want the artwork kept private indefinitely, I will do that for an additional charge of $5, or 10% of the commission price, whichever is higher. This fee does not apply to commissions kept private only for a set amount of time, such as holiday or birthday gifts.
I reserve the right to refuse service to anyone if the requests are invasive, inappropriate, harmful in nature, offensive, or otherwise against my stated policies.

| TOS referenced from the lovely @aspen_eyes on Twitter |