Information on where to find help for a range of issues. Use the search function (ctlr + f) to access information in this document quickly using key words (e.g. benefits, debt, counselling).
- Age UK https://www.ageuk.org.uk/canterbury/
- Catching Lives http://www.catchinglives.org/winter-shelter/
- Canterbury Debt Advice Centre https://www.thecitychurch.org.uk/debt-advice/
- Canterbury Housing Advice Centre http://www.chac.co.uk/
- Carers Support Canterbury/Dover/Thanet https://www.carers-supportcdt.org.uk/
- Christians Against Poverty (CAP) https://capuk.org/
- Citizens Advice https://www.citizensadvice.org.uk/local/canterbury-district/
- Elderly Accommodation Counsel http://www.housingcare.org/index.aspx
- Independent Age https://www.independentage.org/
- KCC Home Essentials http://www.kent.gov.uk/social-care-and-health/care-and-support/benefits/home-essentials-in-a-crisis
- Kent Savers Credit Union http://www.kentsavers.co.uk/
- Kent Refugee Action Network https://kran.org.uk/
- Necessary Furniture http://www.necessaryfurniture.org.uk/
- Porchlight https://www.porchlight.org.uk/
- Rising Sun Domestic Violence and Abuse Service http://www.risingsunkent.com/
- Sittingbourne Community Wardrobe https://www.facebook.com/communitywardrobe/
- Still Waters Counselling service http://www.bystillwaters.co.uk/service.htm
- Time Out http://timeoutkent.org.uk/
Our Day Centre is open from 9.30am to 3pm, Monday to Friday on Castle Row
- Information and advice (for older people, carers or family on independent living, supporting housing needs or benefits)
- Day centre (Tackling loneliness and isolation, a chance for older people to meet others)
- Dementia Outreach Service
- Meals at Home
- Welcome Cafe
- Collins Unit
- Community Support Worker
- Hospital Care Navigator
Our daycentre (Station Road East, Canterbury) is open 9-2pm 7 days a week for homeless clients.
- Food (Breakfast, Lunch, Food Parcels and referrals to the Canterbury Food Bank).
- Laundry; 2 Washing Machines, 2 Condenser Tumble Dryers and we supply the detergent. Clients are responsible for doing their own laundry.
- Toilets and Showers (We supply a variety of toiletries and clean towels).
- Storage (Rough sleepers have access to a small area wherein they can store belongings that they can’t carry with them; or are particularly personally valuable).
- Postal Address (essential for claiming benefits, looking for work, or registering with a GP).
- Use of a Telephone.
- IT suite (Computers and internet access).
- Mental Health Outreach Service.
- Nurse and podiatrist drop-in.
- Advocacy and Advice Services which include specialist advice on:
- Welfare Benefits
- Income Tax
- Domestic Abuse
- Signposting to all manner of agencies.
Canterbury Debt Advice Centre
Our aim is to release people from worry and fear about money, by helping with budgeting and dealing with their creditors for them to make sure repayments are affordable. We see people from all walks of life, and will provide support for as long as they want to get back on top of things again.
Canterbury Debt Advice Centre provides free, face-to-face and confidential help and advice for people who are concerned about money problems. We are run by trained volunteers from The City Church and Barton Evangelical Church, and serve the local community.
Canterbury Housing Advice Centre
FREE CONFIDENTIAL, INDEPENDENT HELP AND ADVICE
Second Floor, 24 Burgate, Canterbury, Kent CT1 2HA 01227 762605
- Canterbury CHAC Burgate office opening times: Mon-Fri 10am-2pm (drop-in and calls)
- Herne Bay: Wednesdays 10am-12 noon (drop-in at 185-187 High St, Herne Bay)
- Whitstable: Wednesdays 1pm-3pm (drop-in at Whitstable Umbrella Centre)
Homeless or threatened with homelessness?
Need advice on finding or keeping accommodation?
We can advise you on accommodation options in the private rented, social and voluntary sectors. We run a deposit bond and rent-in-advance scheme to help single people into private rented accommodation
Legal Housing Advice
Our caseworkers can advise on most matters of housing law including:
- Threat of eviction or repossession
- Rent or mortgage arrears
- Tenancy rights
- Housing benefit
Carers Support (Canterbury/Dover/Thanet)
We are a single point of contact for Carers, providing a range of services to support Carers’ needs:
Information – we can provide information about support and services available and Carers’ entitlements and rights and signpost/refer to other sources of support.
Support we offer a listening ear, drop-ins, support groups, activities and training for Carers.
Carer’s Assessment we carry out Carer’s Assessments on behalf of the local authority.
Kent Carer’s Emergency Card we administer this free service to provide peace of mind when you are away from the person you care for.
Health and Wellbeing we can offer a range of services and information to support Carers’ health and wellbeing.
Assistance with Benefits you may be entitled to Carer’s Allowance if the person you care for is in receipt of certain benefits.
We work to ensure the Carers’ perspective is recognised by Health and Social Care professionals, and also promote opportunities for Carers to directly voice their own concerns.
Christians Against Poverty
Call: 0800 328 0006 (Mon - Fri, 8:30am - 5pm)
- Job Club - a friendly place where you will get practical help as you seek employment. It's a relaxed environment with the chance to meet other people who are unemployed or jobseekers, get support and gain the tools you need to find work. (Ashford: firstname.lastname@example.org)
- Debt Centre - receive help in the privacy of your home, CAP will deal with creditors on your behalf, draw up a budget and an action plan to become debt free (Canterbury: email@example.com)
0344 848 7978 - Advice line * subject to adviser availability
01227 452762 - general enquiry line - no advice via this line
Telephone advice Mon, Tues, Thurs between 10am-4pm
Provides free, confidential and impartial advice and campaign on big issues affecting people's lives. Aims to help everyone find a way forward, whatever problem they face.
- Advice Sessions: Monday, Wednesday, Thursdays 10am-4pm at 3 Westgate Hall Road, Canterbury CT1 2BT
Allocations for Drop-In Initial Assessments are made at 9.45 on Monday, Wednesday and Thursday. We allocate for the whole day (10am - 4pm) at this time, and those arriving after 9.45 may find that all the Drop-In slots have been given out earlier.
Elderly Accommodation Counsel
A charity run site providing free advice on elderly care, including specialist directories & information on
Also providing over 2,000 sales and lettings vacancies every week.
KCC Home Essentials
We offer our help for a short time only if you have no other means of support.
Except in exceptional circumstances, we can only offer help 3 times in a rolling 12 month period, and we will not help for the same reason more than once.
We don't offer money. We can provide essential home items such as:
- groceries (for up to 7 days)
- baby food, milk and nappies
- furniture (beds, seating)
- essential electrical appliances (fridge, cooking appliance, washing machine)
- help with utilities (gas and electric, for up to 7 days)
- help with emergency travel arrangements via public transport (for example to flee a crisis)
To make an application, unless in exceptional circumstances, you must:
- be aged 16 or over
- live in Kent (if you pay your Council Tax to Medway Council you will need to contact their local welfare provision scheme)
- live on a low income or receive a means-tested benefit
- have no access to savings or support from other sources.
We will ask for evidence of your benefits and savings, and we may also ask for things like:
- Proof of any reasons you give for needing help (such as unusual expenses).
- Proof of your earnings if you are working
- Proof of signed tenancy/new address/moving date if you are asking for furniture items
0333 321 9050
Kent Savers Credit Union was set up in 2010 to provide affordable financial services to the people of Kent. Kent Savers is a financial co-operative, owned and controlled by our own members and running on a not-for-profit basis.
Our main aims are to promote saving and provide our members with loans at reasonable rates, so that they feel in control of their own money.
We consider ourselves a safer and cheaper alternative to other money lending sources, including payday loans, doorstep lenders and loan sharks, and more accessible than high street banks, who can make it difficult for people with a poor credit history to borrow money.
Call: 01227 712680
“Through the redistribution of household goods Necessary Furniture is making a positive contribution to the welfare of the disadvantaged in our community. We work in partnership with similarly motivated charitable organisations and agencies. We provide not only very affordable homeware to those that need a helping hand but also training, and work experience that leads to worthwhile jobs for the unemployed.”
Sofas & Armchairs, Dining Tables & Chairs, Desks, Beds, Coffee Tables, Wardrobes, Sideboards, Dressing Tables, Chests of Drawers, Kitchen Furniture, Filing Cabinets, Wall Units, Bookcases
Cookers, Fridges & Freezers, Washing Machines, Dryers
Rugs, Curtains, Bedding, Crockery & Cookware, Kitchen Utensils, Baby Equipment, Children’s Toys, Books, CD’s, DVD’s, Exercise Equipment, Ornaments, Bric-a-Brac
Garden Furniture, Garden Equipment, Bicycles
Rising Sun Domestic Violence and Abuse
Crisis Line: 01227 452852 (open Mon - Fri: 9:00am - 4:30pm)
- One stop shop (a place for anyone who is experiencing domestic violence to visit. The atmosphere is non-judgemental and informal, all visits are anonymous and you can visit as many times as necessary. Canterbury - Riverside Children’s Centre, Kingsmead Rd, CT2 7PH, Thursdays 9:30am - 12:30pm)
- Counselling (Offered most days of the week during the day. Come initially to an introductory session with the senior counsellor who will then refer you to the most suitable person for you.)
- Programmes and Training courses (education on domestic violence, abuse and healthy relationships for children and adults http://www.risingsunkent.com/programmes/ )
Sittingbourne Community Wardrobe
- Provides free school uniform and coats to families in need
- Periodic sales (e.g. during half term or back to school during the summer holidays)
- See Facebook page for details of when
- Community Wardrobe soon to be set up in Canterbury
Still Waters Counselling
Still Waters is a community-run service serving both Christians and Non-Christians. A confidential and professional counselling service. Suchs problems may include:
- Personal Loss
- Marriage Difficulties
- Panic Attacks
- Child Abuse
- Eating Disorders
Full price £30 per hour, cost negotiable (pay what you can).
A charity working with communities around the city to encourage friendship, mutual support and hope.
- Meeting Place - Bible Study Group Alpha Course Mondays 12-2pm, with a light lunch at Spring lane Neighbourhood Centre
- Route 23 Coffee Shop open 9am - 3pm the Spring lane Neighbourhood Centre, Sussex Lane CT1 1RT http://route23coffee.co.uk/
- Baby and toddler hour - Tuesdays in term time, 10-11am at Spring Lane Neighbourhood Centre - songs, stories and activities for pre-school and parents.
- Lunch club - main and pudding for £4 with activity (e.g. arts and crafts) at Spring Lane Neighbourhood Centre Tuesdays term time, 12-2pm.