Preliminary Agenda*

Expo Hours

Monday, August 26

Tuesday, August 27

Wednesday, August 28

5:30pm – 7:00pm
Kick-off Reception





8:00am – 8:30am


Monday, August 26, 2019



Pre-conference Program

8:30am - 9:15am

Registration and Breakfast


Pre-Conference Workshop:

Digital Protection Forum

Sponsored by

Separate Registration Required


Registration & Breakfast Continue

9:30am - 10:00am

Protecting Your Digital Innovation: Emerging Risks & Best Practices in Digital Commerce

Kount’s Chief Customer Experience Officer Rich Stuppy will provide insights into how businesses should proactively protect their digital innovations. Mobile commerce continues to introduce new uses cases for customer engagement, customer loyalty, and payments, and each of these avenues must be protected from rapidly evolving fraud trends. Learn best practices for preventing payments fraud, account takeovers, and new account creation fraud.

Speaker: Rich Stuppy, Chief Customer Experience Officer, Kount

10:00am - 10:30am

Taming the Beast: Putting a Leash on Friendly Fraud

Friendly fraud is a huge (and growing) problem. According to Javelin, it doubled in 2018 – increasing from 7% to 15% of all fraud victims. Whether it’s benign or hostile the result is the same: Unnecessary chargeback costs, lost revenue, increasing false declines and a poor customer experience. And that’s just to start! There’s also a long list of hidden consequences that stem from the friendly fraud ripple effect.

The difference between 2018 and today? New solutions exist to fight back – and savvy merchants are taking full advantage.

In this presentation, Ethoca’s Conlen Pritchett will reveal the latest industry statistics and predictions for friendly fraud, demonstrate case study results from businesses who are successfully turning the tide, and outline best practices for those looking to do the same.

Speaker: Conlen Pritchett, Channel account Manger, Ethoca

10:30am - 10:45am

Networking Break

10:45am - 11:30am

Panel Discussion: Friendly Fraud & the Fraud Management Ecosystem


  • Skip Myers, Director of Loss Prevention & Risk Strategy, MicroCenter
  • David Pirtle, Senior Business Development Specialist, Chargebacks 911
  • Conlen Pritchett, Channel Account Manager, Ethoca
  • Rich Stuppy, Chief Consumer Experience Officer, Kount

11:30am - 12:00pm

Live Demo

Fraud impacts industries that span the public and private sectors. Difficult to predict, fraud constantly evolves, varies in scale, and relies on advanced technologies to hide its strategies. It is important to detect financial fraud in order to save revenue for companies, customers, and taxpayers.

Consumers are increasingly comfortable with online, mobile, and in-app purchases, and they expect the ease of an in-store experience. Strategies such as biometric authentication, device fingerprinting, and continuous fraud monitoring are advancing new risk-based authentication models that are used to streamline the checkout process reduce customer friction, and subsequently, basket abandonment.

Kount will share with customers the new models, technologies, and regulatory specifications that are making waves in the industry, and how we stay one step ahead of fraud while meeting customer expectations for frictionless commerce.

Pre-Conference Workshop:

Channel Sales Opportunities for Payment Solutions

Sponsored by

Chairperson: Khali Henderson - Senior Partner, BuzzTheory Strategies

9:15am - 10:30am

[For Channel Partners]

Where’s the Money? Revenue Opportunities in Payment Solutions

Savvy IT channel partners – VARs, MSPs, SIs, agents, etc. – are well aware of the extreme innovation happening in payments technology. The move to chip cards was a windfall for IT solutions providers helping businesses migrate their point-of-sale systems.  But the evolution continues and presents a significant opportunity for indirect channel partners to make money selling, implementing and integrating new payment technologies and platforms. In this session, we’ll identify revenue opportunities for partners of various business models and skill sets.


  • Chester Ritchie, Payment Executive, Private Investor
  • Bruce Renard, Executive Director, The National ATM Council

10:30am - 10:45am

Networking Break

10:45am - 12:00pm

[For Payment Solutions Vendors]

Time to Cash In with Indirect Sales Channel Programs for Payment Solutions

Presented by

IT companies have long known the secret to scaling and speeding revenue generation – indirect sales channels. These selling partners have developed trusted relationships with customers and are the ideal advocates for purchasing and driving adoption of new technologies – of which there’s been no shortage in the age of digital transformation. Similarly, the explosion in alternative payments solutions means a crowded market of competitive technologies and providers. In this session, we’ll discuss how to leverage the indirect channel as a smart go-to-market strategy.

Speaker: Robert Cosentino, Senior Manager, Industry Advisory Councils, ComTIA

Main Conference Program

Location: Lucerne I

12:00pm - 1:00pm

Lunch Break (on your own)

1:00pm - 1:10pm

Welcome & Opening Remarks

Chairperson: Thad Peterson, Senior Analyst, Aite Group

1:10pm - 1:50pm

The Digital Transformation of Payments: What's Next?

What are the key market forces, trends and technologies that are disrupting the retail payments value chain and creating new battlegrounds for all ecosystem participants? In this session, we’ll dissect market developments -- from IoT to tokenization to AI -- and put them in context with the broader shifts occurring in the payments industry.

Moderator: Jordan McKee, Research Director, 451 Research


  • Soumya Dev Chakrabarty, Director, Global Payments Innovation, Discover Global Network
  • Donna Embry, Senior Vice President - Global Payment Strategies, Evolve Bank & Trust
  • Alexandre Pinto, Director of Innovation, ActMinds

1:50pm - 2:30pm

Merchant-centric Mobile Payments & Loyalty Solutions

Mobile wallets just make sense for merchants; it gives them instant access to the customer data they need to sell more products and services. For customers, the value proposition is less clear. What’s in it for them? Smart merchants are answering that question by providing exclusive perks that customers can only get through the wallet. Find out how that’s working to develop loyal customers.

Moderator: Jack Philbin, Co-founder & CEO, Vibes


  • Mark Coffey, Executive Vice President, Strategic Partnerships, Gas Buddy
  • Alan Paul, Founding Member & Head of Business Development, CARDFREE
  • Brinn Sanders, Director, Business Development, Lyft
  • Laura Townsend, Senior Vice President, Operations, Merchant Advisory Group

2:30pm - 2:50pm

KEYNOTE: Competing in the Apple Card Age with Conversational Commerce and Universal Wallets

Sponsored by OV Loop

Adopting device, channel and tender agnostic platforms with single-tap or hands-free messaging and payments will help issuers win the customer experience battle in the new relationship economy. Such platforms enable card issuers to better service, engage and compete against the sizzle of Apple Card and other competitive threats. Customers feel understood and valued when commerce experiences are built upon trust, security and ease of use. In this keynote presentation, OV Loop CEO Will Graylin shares how to develop closer, more direct and more fulfilling long-term customer relationships by leveraging conversational commerce with universal wallets.

Speaker: Will Graylin, Founder, CEO & Chairman, OV Loop

2:50pm - 3:35pm

Networking Break

Sponsored by

3:35pm - 3:45pm

Remarks & Introductions

Chairperson: Thad Peterson, Senior Analyst, Aite Group

3:45pm - 4:05pm

KEYNOTE: Digital Payments: The Rapid Shift in Consumer Preferences

Sponsored by

From networks to merchants, it’s no secret the payments ecosystem is constantly adapting and evolving. Propelled by technological innovation and fueled by consumer demand, new solutions continue to emerge with the goal of creating the perfect payment experience. From ride sharing to in-app food ordering, we are nearing an age where the consumer strictly relies on their smartphone as a form of payment. Enabling digital payment acceptance will be a key volume driver as digital payment options and consumer needs continue to evolve.

Speaker: Alisa Ellis, Vice President - Digital & Emerging Products, Discover Global Network

4:05pm - 4:25pm

KEYNOTE: The Role of Payments in Delivering Rock-Solid Customer Experience

Sponsored by

From shopping to banking, our lives are going digital. To be successful in a digital-first world, businesses must deliver great online experiences for consumers. Nothing is more central to commerce than payments -- a poor experience at checkout can lose a customer for good. In this timely presentation, you'll learn why payments should be front and center in any customer experience strategy. Hear about new solutions that remove much of the friction that digital citizens experience on a daily basis -- due to a lack of insight into what they’ve purchased or the headaches of fraud and chargebacks -- and also enhance the shopping experience with personalized offers delivered via their online bank statement.

Speaker: Steve Durney, Senior Vice President, Strategy, Ethoca

4:25pm - 5:00pm

Cannabis Conundrum: Solving Payments Problems for an Emerging Multibillion-Dollar Industry

Sponsored by

The cannabis industry’s quest for secure, seamless commerce has sparked innovation across the entire multibillion-dollar value chain. Hear from experts who develop and deploy legitimate, digital-first solutions that delight merchants and consumers while staying up-to-date with evolving regulatory environments. Leading mobile app developers and original equipment manufacturers will explain how their solutions improve efficiencies, drive engagement and address the unique requirements of this emerging and highly profitable business environment.

Moderator: Dale Laszig, Senior Staff Writer, The Green Sheet


  • Dustin Eide, CEO, CanPay
  • Thomas Gavin IV, Vice Chairman & CEO, CannaTrac
  • Brianna Moriarty, Partner Development Manager, Star Micronics

5:00pm - 5:20pm

KEYNOTE: Listen to This: Merchant Mobile Wallets are the Future of Payments

Merchants around the globe are reimagining the way their customers transact with the help of technology. Could merchant-owned mobile wallets be the future of payments? In this keynote presentation, LISNR founder Rodney Williams shares his vision for a reimagined future of checkout, what it looks like, where it can happen, and the role that mobile wallets will play. What if you could identify customers before they make a purchase and improve their shopping experience with personalized offers? Rodney explains the emerging technology behind LISNR--powered by sound--that can help deliver frictionless in-store experiences for shoppers and lower transaction fees for merchants.

Speaker: Rodney Williams, Co-founder & CCO, LISNR

5:20pm - 5:30pm

MPC Visionary Award Presentation

Sponsored by

The MPC Visionary Award recognizes ingenuity in the financial technology industry that represents a leap forward or reimagination of the payments process. Winners are among the few that can be legitimately described as “game-changers.” The inaugural MPC19 Visionary Award will be presented to MagicCube, which has developed a hardware-free security solution that literally created a new category in payment security.

Presenter: Dale Laszig, Senior Staff Writer, The Green Sheet


  • Sam Shawki, Co-Founder & CEO, MagicCube
  • Nancy Zayed, co-Founder & CTO, MagicCube

5:30pm - 7:00pm

Kick-off Cocktail Reception in the Expo Hall

Sponsored by  

7:00pm – 9:00pm

Digital Wallet Innovation Award Finalists Dinner (by invitation only)

Sponsored by

Tuesday, August 27, 2019


Registration Open

8:00am - 8:30am

Networking Breakfast in the Expo Hall

Sponsored by

8:30am - 8:40am

Remarks & Introductions

Chairperson: Amy Zirkle, Interim CEO, Electronic Transactions Association (ETA)

8:40am - 9am

KEYNOTE: Bill Pay Revolution: Mastercard’s Bill Pay Exchange is Live

Sponsored by

Consumers are frustrated by today’s fragmented and inconsistent bill pay experience. The complex bill pay ecosystem creates challenges and inefficiencies for billers and financial institutions as well. Can we redraw the lines of what’s possible in bill pay? With new real-time capabilities, the space is indeed being transformed. Come learn how ecosystem partners are working together and leveraging new technologies to create a best-in-class customer experience built for the digital age.

Speaker: Russ Barenboym, Vice President, Product Development & Innovation, North America, Mastercard

9am - 9:40am

Instant Gratification: Real-Time Payments are Getting Real in the U.S. in 2019

Faster is now. Payments are no longer the equivalent of dialing a rotary phone. But what does instant payment mean consumers? How about for businesses? How do make sense of all the choices? And, what innovations are in the works? Get the 411 on the game-changing developments underway in our payment system from fintech thought leaders.

Moderator: Elizabeth McQuerry, Partner, Glenbrook Partners


  • Peter Gordon, Head of Growth, Payfi
  • Steve Ledford, RTP Network Product Executive, The Clearing House
  • Kassi Quimby, Vice President, Faster Payments Strategy, Federal Reserve System
  • Rene Schuurman, Global Head of Product Development - Channels, Citibank

9:40am - 10:00am

KEYNOTE: Inspired Shopping

Today’s consumers have more choices than ever before, yet they face increasing choice paralysis. Call it "too much of a good thing. In order to stand out, brands must provide utility, while also genuinely enriching people’s lives. In an era of one-tap checkout and same-day delivery, how can marketers inspire consumers and bring the magic back to the online shopping experience? This session will dive into what retailers must do to show up in authentic ways at every stage of the consumer purchase journey, as well as discuss how the notion of “always-on” inspiration can help build great brands, while empowering shoppers to discover new products and take action.

Speaker: Bill Watkins, U.S. Head of Partnerships, Pinterest 

10:00am - 10:30am

Networking Break in the Expo Hall

Sponsored by  

10:30am - 10:45am

Remarks & Introductions

Chairperson: Amy Zirkle, Interim CEO, Electronic Transactions Association (ETA)

10:45am - 11:05am

KEYNOTE: The Global Commerce Game: How a Unified Approach Will Take the Prize

E-commerce sales are nabbing more global retail spend — about $4 trillion or 15 percent by 2020 — leading many to believe the brick-and-mortar store is on its way out. Wirecard’s research shows it simply means new opportunities for retailers to innovate. Unified commerce — the merging of physical and digital worlds — extends the customer journey from smartphones to fitting rooms, enabling businesses to meet shopper needs and preferences at every step. In this session, you’ll learn how retailers can incorporate advances in mobile payments and m-commerce to deliver a unified experience, break down siloed channels through data and tracking, and map new ways forward in this evolving space.  

Speaker: Kevin Brown, Vice President, Strategic Partnerships, Wirecard North America

11:05am - 11:40am

Living on the Network Edge: Hear From Those Who Not Only Survived But Thrived

Sponsored by

Distributed businesses face unique challenges when it comes to doing business at the network edge. In this keynote, you'll learn about the approaches successful companies have taken to address network edge requirements using new technology such as edge compute, IoT and AI. Understand their challenges, how they overcame them, and where they're going next to help prepare your business to address similar changes in a nimble and agile way.

Moderator: Cliff Duffey, Founder, Board Director & President, Cybera 


  • Ashley Applegarth, Senior Director - North America, Doddle
  • Jamie Park, Connectivity Segment Architect, Shell Downstream Inc.
  • Kevin Struthers, Senior Consultant, W. Capra Consulting

11:40am - 12:00pm

KEYNOTE: Protecting Your Digital Innovation: Emerging Risks & Best Practices in Digital Commerce

Sponsored by

Kount’s Chief Customer Experience Officer Rich Stuppy will provide insights into how businesses should proactively protect their digital innovations. Mobile commerce continues to introduce new uses cases for customer engagement, customer loyalty, and payments, and each of these avenues must be protected from rapidly evolving fraud trends. Learn best practices for preventing payments fraud, account takeovers, and new account creation fraud.

Speaker: Rich Stuppy, Chief Customer Experience Officer, Kount

12:00pm - 1:00pm

Networking Lunch in the Expo Hall

Sponsored by

1:00pm - 1:10pm

Remarks & Introductions

Chairperson: Sean Sposito, Senior Industry Analyst, Security, Javelin Research & Strategy

1:10pm - 1:50pm

Securing Payments & Earning Trust for Mobile Transactions

Mobile is now part of every consumers’ identity and a primary channel for commerce but not without escalating the security risks faced by both consumers and institutions. In this session, our panel of experts explore the latest authentication advancements to secure mobile payments and tackle the delicate balance between earning customers' trust and delivering a seamless and convenient commerce experience.

Moderator: Sean Sposito, Senior Industry Analyst, Security, Javelin Research & Strategy


  • Ian Campbell, Vice President, Product Management, Feedzai
  • Michele Dupré, Group Vice President, Verizon Business Group
  • Sam Shawki, Founder & CEO, MagicCube

1:50pm - 2:30pm

Payments Revolution: Will Blockchain Networks Replace Legacy Payment Platforms?

Both an opportunity and a threat, blockchain is driving the reinvention of fundamental business interactions. It’s realized the idea of distributed ledger, opening the door to completely new ideas on how we exchange value and view asset ownership in the digital age. As we debate the merits of signing transactions vs. mining transactions to establish trust in the network, the blockchain-powered business network is limited only by the aspirations of current business networks as they evolve. It’s not a technology problem, but a business problem. In this session, we’ll discuss this and other considerations for sustainable blockchain payment system.

Moderator: Nitin Gaur, Director, IBM Worldwide Digital Asset Labs


  • Angela Angelovska-Wilson, Founding Partner, DLx
  • Sean Bennett, Co-founder & CTO, Stronghold
  • Zac Cheah, CEO, Pundi X

2:30pm - 2:50pm

Keynote: Innovating Payments to Help Parents Raise Financially-Smart Kids

Greenlight Financial Technology launched a debit card for kids in 2017 and found themselves racing toward their mission of empowering parents to raise a generation of financially-smart kids. Hear the story of how Greenlight launched a product to solve a specific problem, and ended up building a platform that touches all areas of personal finance journey to puts kids on the path toward financial independence.

Speaker: Johnson Cook, Co-founder & President, Greenlight Financial Technology

2:50pm - 3:35pm

Networking Break in the Expo Hall

3:35pm - 3:50pm

Remarks & Introductions

Chairperson: Sean Sposito, Senior Industry Analyst, Security, Javelin Research & Strategy

3:50pm - 4:25pm

Banking On Mobile Payments: The Role of Financial Institutions on the Future of Mobile Pay

The mobile payment landscape has many different players vying to own the customer experience.  Although retailer wallets have by and large been successful, bank wallets have not been as universally adopted. In this session, you’ll hear from leading financial services providers about how digital wallets fit into their strategy, and why they believe there is room for more than one digital wallet solution.  

Moderator: Scott Harkey, Global Head of Financial Services & Payment, Levvel


  • Matt de Ganon, Managing Director, Accenture Interactive
  • John Piazza, Head of Digital Innovations, MB Financial Bank
  • Mehmet Sezgin, CEO, myGini Inc.

4:25pm - 5:00pm

Next-Gen Mobility: How 5G and Emerging Mobile Tech Will Reshape Payments & Commerce

Mobile payments have always been about anywhere, anytime transactions. 5G takes that to a whole new level, making the experience faster, easier and cooler! (Holograph, anyone?) In this session, you’ll hear how 5G and other emerging mobile tech like QR codes and biometrics promise to enhance the buying experience with greater speeds, lower costs, higher security, more capabilities, interoperability and better user experiences that are projected to generate trillions of dollars.

Moderator: Greg Wilfahrt, Chief Mobility & Marketing Officer, AP Technology


  • Jim Ciortan, General Managers - Global Strategic Sales, Braintree, PayPal
  • Michelle Evans, Head of Digital Consumer, Euromonitor International
  • Richard Love, CEO, AP Technology

5:00pm - 5:30pm

Aite Group Digital Wallet Innovation Awards Presentation

Aite Group’s inaugural Digital Wallet Innovation Awards will honor and recognize innovation achieved by digital wallet providers that are changing the way that commerce is done. Award recipients are industry leaders that identify and implement new products, capabilities and levels of automation that remove friction and add value to the consumer and merchant commerce experience. They are the pathfinders in the digital payment space.

Presenter: Thad Peterson, Senior Analyst, Aite Group

Wednesday, August 28, 2019


Registration Open

8:30am - 8:35am

Remarks & Introductions

Chairperson: Andrew B. Morris, Founder & CEO, The Fintech Agenda

8:35am - 8:55am

KEYNOTE: Invisible Payments: New Commerce Models That Make the Payment Transaction Disappear

$78 billion in transactions will be processed annually with invisible payment technologies by 2022, according to Juniper Research.  Invisible payment technologies trade cash, debit and credit cards, and wearables for stored digital credentials that make payments automatically without the user having to do anything. It just happens. It’s invisible and instant.  In this session, we’ll hear more about emerging models that make transactions disappear.

Speakers: Andrew Radlow, Chief Marketing Officer, Grabango

9:00am - 9:35am

Fintech for Humanity: Driving Financial Access & Wellness in Developed & Developing Economies

There is a financial wellness crisis in America—57% of American adults, about 138 million, are struggling financially; to varying degrees, with managing their day-to-day financial lives, establishing a cushion for financial resilience, and positioning themselves for financial security and mobility. Further, access to basic banking services remains an important global issue, particularly in developing economies within Africa, Asia and Latin America. According to The World Bank, 1.7 billion adults worldwide lack access to a bank transaction account. In this session, our panel of fintech pioneers explore how mobile payments and other fintech innovations are helping to solve these important challenges.

Moderator: Andrew B. Morris, Founder & CEO, The Fintech Agenda


  • Armando Guzman, CEO, Cualix
  • Justin Hoffmann, Executive Vice President, Airfox
  • John Thompson, Chief Program Officer, Financial Health Network

9:35am - 10:10am

Meet Your New B2B Sales Force: Leveraging Indirect Channels to Drive Revenue

To be successful new payment technologies and platforms must be embraced by users, but in many cases by the merchants and businesses that serve them.  Convincing and enabling businesses to adopt a new way of doing business requires a lot of feet on the street, evangelizing, implementing and integrating. Building a direct sales force can be expensive and time-consuming, especially for innovative startups. In this session, we’ll meet technology channel partners that can speed your time to market and become a cost-effective front line in your sales force.

Moderator: Khali Henderson, Senior Partner, BuzzTheory Strategies


  • Marcia Dempster, Cloud Platform Executive Team Lead, CDW
  • Kevin Kent, Director, Channel Development, ScanSource
  • Jeffery Ponts, Founder & COO, Datatel Solutions Inc.
  • Bruce Renard, Executive Director, The National ATM Council

10:10am - 10:30am

Networking Break in the Expo Hall

Sponsored by

10:30am - 10:35am

Remarks & Introductions

Chairperson: Andrew B. Morris, Founder & CEO, The Fintech Agenda

10:35am - 10:50am

KEYNOTE: Mobile Wallets: Engaging Customers Beyond Payments

While mobile wallets emerge as one of the easiest ways to pay, their value for acquiring and engaging customers remains untapped. In this session, our expert will explore various ways that mobile wallets can be used to deepen customer relationships and increase the value of your brand.

Speaker: Jack Connors, Head of Commerce Partnerships & Marketing, Google

10:55am - 11:25am

Setting the Standard for Secure, Seamless E-commerce Payments

A revolution in digital payments is underway -- online commerce is exploding and crossing borders, new forms of payment are emerging and growing quickly, and everything that happens is additive, nothing goes away.  As this is happening, the ongoing war against fraudsters continues unabated. Something needs to happen to secure card-not-present (CNP) payments. Three organizations are working together to create a new approach to CNP.  In this session, we’ll discuss the activities of EMVco with Secure Remote Commerce, the FIDO alliance with password-free authentication and the World Wide Web Consortium’s payment platform.  Then, we’ll dive into how these organizations are working together to create a "new normal" in digital payments. 

Moderator: Thad Peterson, Senior Analyst, Aite Group


  • David Benoit, CTO, Reach
  • Brian Byrne, Director of Operations, EMVCo
  • Christina Hulka, Executive Director & COO, The FIDO Alliance

11:25am - 12:00pm

The Cashless Society: Are We Ready?

How often do you use cash?  How often do you use a card, a phone or an app to pay? Have you moved to a cashless life? Are we moving to a cashless society? If so, what are the effects on card associations, card issuers, ATM companies, cash and merchants?  We’ll address these questions and more in a lively session on the issues and future of non-cash payment methods.

Moderator: Larry Berlin, Founder & CEO, MSI Consulting


  • Elliott Goldenberg, Vice President, Product Specialist Digital Payments & Labs, Products & Innovation, Mastercard
  • Katherine McClure, Partner Development Manager, PPRO
  • Bruce Renard, Executive Director, The National ATM Council

12:00pm - 12:20pm

KEYNOTE: Cash, Credit or Crypto? Small Businesses & the Evolving Payments Landscape

Sponsored by

Gone are the days when Apple Pay and PayPal were the only alternative payment options. The field has widened and today there are hundreds of payment options for consumers to choose from. With a growing variety, how are small businesses keeping up with their customers’ preferred payment methods? In this keynote, you'll learn how small businesses are navigating the evolving payments landscape, including which alternative payment options they're accepting now and what they're gravitating toward in 2020.

Speaker: Tony Diaz, NCR Silver

12:20pm - 12:30pm

Closing Remarks

Chairperson: Andrew B. Morris, Founder & CEO, The Fintech Agenda

*Agenda subject to change without notice.