Tickets
What are the different ticket types?
Zone A Seating — Great Visibility
Zone B Seating — Good Visibility
Zone C Seating — Average Visibility
Can I buy tickets at the venue?
Tickets are not available for purchase at the venue. All tickets must be purchased through the app or website (www.feverup.com) prior to arriving at the event.
Are companion cards accepted?
Yes, we accept companion and carer cards at all Fever events, please contact us for a ticket.
Is there an age requirement for the event?
All guests must be 8 years old or older to attend. Anyone under the age of 16 must be accompanied by an adult.
For Candlelight Kids programs, kids from 4 years old can attend with an adult.
Where can I find my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
Can I sit together with friends?
Yes, you can sit with your friends if you come together and you all have tickets for the same zone. We recommend you to arrive in good time, and we will do our best to accommodate you.
Ticket changes
Can I change my ticket?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Tickets are non-refundable, except as required under Australian Consumer Law. For more information, you can refer to our T&Cs.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to any other Fever account at no extra cost. It’s as easy as clicking "Transfer Tickets" on your ticket on the Fever app. For additional help, please feel free to contact us, indicating your ticket ID.
Venue information
Where is the experience taking place?
279 Castlereagh Street, Sydney NSW 2000
How do I get to the venue?
The venue is accessible by car and public transport.
Is there food served?
There are snacks and drinks available for sale.
Can I bring animals?
Animals are not allowed, except for service animals.
Does this venue have disability access?
Yes.
Is there parking available?
Paid parking is available nearby.
When should I arrive?
Please arrive at least 30 minutes before the concert starts in order to be assigned a seat within your purchased zone. The concert will begin on time, and the audience must already be seated beforehand.
In the event of late arrival, to respect the musicians’ performance and the experience of the audience, you will not be allowed to enter the show.
Candlelight Photo FAQs
What is “Candlelight Photo”?
This package offers a unique photo experience, exclusively available to guests who purchase it. You'll have the opportunity to have your photo taken in a specially designated area we've set up. As a souvenir, you'll receive a printed picture in a polaroid style. Each purchase offers 1 instant picture.
Can I buy “Candlelight Photo” photos at the venue?
Photos can be purchased at the venue, provided we haven't reached the sold-out threshold. Customers who purchase the photo opportunity via the website when they purchase their concert tickets enjoy priority over those who make on-site purchases. On-site purchases are limited to credit card transactions only – no cash will be accepted.
When is my picture taken?
Your photo will be taken prior to the event, and the photo experience will conclude 10 minutes before the concert starts. Please ensure you arrive at least 30 minutes prior to the beginning of the concert to allow us sufficient time to take your photo.
When do I get my results?
You will have the opportunity to choose your picture before it is printed. Our staff will be responsible for printing them during the concert, allowing you to collect your pictures at the exit afterward. Please ensure, before leaving, that you have your physical pictures with you, as we will be unable to retain any pictures for you.
In the event that a user forgets about the experience and leaves without taking their pictures, we regret that we won't be able to provide a refund or reschedule the opportunity
Where do I have to go to have my picture taken?
The venue staff will provide explanations about the photo experience once you are inside the venue where it is located. Additionally, announcements will be made to ensure that attendees do not forget about this special experience. Please do not hesitate to approach any of our staff members if you have any questions.
How do I show proof that I have purchased the photo opportunity?
You will have a QR code emailed to you; this will be in a separate email from your concert ticket confirmation. Please have your QR code validated by the photographer at the venue in order for us to take your picture.