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Add PickUp Patrol to your phone
PickUp Patrol is not downloaded from an app store. Instead, add it to your phone’s home screen following these instructions:
Read: Add PickUp Patrol to your Home Screen (En Español)
Watch: Adding PickUp Patrol to your Home Screen Video
You can also log in from the website: www.pickuppatrol.net
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FAQ
What is PickUp Patrol?
PickUp Patrol is an online platform that manages dismissal time more efficiently and safely. Parents conveniently submit plan changes for their children using the free app. The office efficiently tracks absence, early dismissals and end-of-day plans. The system also helps speed up dismissal time and adds a layer of security for your children. If you would like to learn more go to www.pickuppatrol.net.
How do I register?
You will receive a registration email with instructions to sign up. If your school/camp sent them out and you did not receive one, check your spam folder. If it's not there, contact your school/camp to confirm that they have your correct email address.
My registration link is expired:
Registration links are active for 48 hours and can only be used once. If your link has expired, please contact the office or support@pickuppatrol.net.
Is PickUp Patrol free for parents?
Yes! You can access it on a smartphone, tablet or computer.
What’s the difference between a Default Plan and a Plan Change?
Default Plan: Your child’s regular way of getting home from school/camp each day. Example: Kate rides Bus #2 on MWF and is a Pickup on TTH.
Plan Change: When your child's dismissal plan deviates from the Default Plan. Example: Kate is leaving early to go to the dentist on Monday or Kate is riding home with a friend on Tuesday.
One of my children is not listed, how can I add them?
Your school/camp office manages all student information. Contact them to confirm the email address on file for each of your children.
How do I change my email address in PickUp Patrol?
Contact the office and ask them to update their records. Once updated they will send you a new registration email so that you can reset your password.
My child’s default plan alternates each week. How do I enter it?
Contact support@pickuppatrol.net for assistance.
I already registered but now I can’t log in
If you have already registered, here are a few things to try:
- Use one of these recommended browsers: Safari, Chrome, Firefox, or Edge (PickUp Patrol does not work with Internet Explorer).
- Close out any active sessions of PickUp Patrol and login again.
- Reset your password using the password reset button.
- Reboot your phone.
- Check with the office to see if the email address you are using to log in is the same one they have on file for you.
I tried to reset my password, but didn’t get the reset email:
Sometimes it can take a few minutes to receive the reset email. Also check your spam folder. If you find the email there, but it doesn't have a reset link, mark the email Not Spam and access it from your inbox.
Login error message: Couldn't find your PickUp Patrol Account…
If you have already registered, but are now unable to log in, contact the office to verify the email address they have on file for you. Schools/camps update this information periodically and the email address you previously used with PickUp Patrol may not be the one they currently have on file.
Need help with something else?
Contact support@pickuppatrol.net for assistance