Pickup Patrol Parent Guide

(Traducción Española / Tradução Portuguesa)

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Add PickUp Patrol to your phone

PickUp Patrol is not downloaded from an app store. Instead, add it to your phone’s home screen following these instructions:

Read:   Add PickUp Patrol to your Home Screen (En Español)

Watch: Adding PickUp Patrol to your Home Screen Video 

You can also log in from the website: www.pickuppatrol.net

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FAQ

What is PickUp Patrol?

PickUp Patrol is an online platform that manages dismissal time more efficiently and safely. Parents conveniently submit plan changes for their children using the free app. The office efficiently tracks absences, early dismissals, and end-of-day plans. The system also helps speed up dismissal time and adds a layer of security for your children. If you would like to learn more go to www.pickuppatrol.net.

How do I register?

You will receive a registration email with instructions to sign up. If your school/camp sent them out and you did not receive one, check your spam folder. If it's not there, contact your school/camp to confirm that they have your correct email address.

My registration link is expired:

Registration links are active for 48 hours and can only be used once. If your link has expired, please contact the office or support@pickuppatrol.net.

Is PickUp Patrol free for parents?

Yes! You can access it on a smartphone, tablet or computer.

What’s the difference between a Default Plan and a Plan Change?

Default Plan: Your child’s regular way of getting home from school/camp each day. Example: Kate rides Bus #2 on MWF and is a Pickup on TTH.

Plan Change: When your child's dismissal plan deviates from the Default Plan. Example: Kate is leaving early to go to the dentist on Monday or Kate is riding home with a friend on Tuesday.

One of my children is not listed, how can I add them? 

Your school/camp office manages all student information. Contact them to confirm the email address on file for each of your children.

How do I change my email address in PickUp Patrol?

Contact the office and ask them to update their records. Once updated they will send you a new registration email so that you can reset your password.

My child’s default plan alternates each week. How do I enter it?

To set up your child’s alternating plans you will select one parent's plans to be entered as the default plan and the other parent's plans to be entered as plan changes.

1. In PickUp Patrol go to the Settings tab and turn off your email notifications. This is to prevent you from getting an email for each change.
2. On the Default Plan tab - set up parent 1's plans

1. Select the student
2. Choose one of the parent’s plans to be the default plan & enter it

1. Ex: Mom’s week the student rides Bus 8 MTWHF, or Mom's week they are a pickup MWF and go to aftercare on TH.
2. If Parent 1 has a plan change later, they can still enter a daily plan change as needed.

3. On the Change tab - set up parent 2's plans

1. Click the arrow next to the Dismissal Plan
2. Select the student’s plan for the alternate week (Ex: Dad’s week is PickUp)
3. Then select ALL the calendar dates that your child will follow this alternate plan advancing the months as needed
4. Click Submit

If your child has more than one dismissal option on parent 2's week, follow step 3 again for each dismissal option (ex: Walker M,T,W & PickUp Th, F).

Once done, go back to the Settings tab and turn back on your confirmation email.

I already registered but now I can’t log in

If you have already registered, here are a few things to try:

• Use one of these recommended browsers: Safari, Chrome, Firefox, or Edge (PickUp Patrol does not work with Internet Explorer).
• Close out any active sessions of PickUp Patrol and login again.
• Reset your password using the password reset button.
• Reboot your phone.
• Check with the office to see if the email address you are using to log in is the same one they have on file for you.

I tried to reset my password, but didn’t get the reset email:

Sometimes it can take a few minutes to receive the reset email. Also check your spam folder. If you find the email there, but it doesn't have a reset link, mark the email Not Spam and access it from your inbox.

Login error message: Couldn't find your PickUp Patrol Account…

If you have already registered, but are now unable to log in, contact the office to verify the email address they have on file for you. Schools/camps update this information periodically and the email address you previously used with PickUp Patrol may not be the one they currently have on file.

We have a carpool where several families share the driving, how do we set this up?

Follow the instructions in this guide: Carpool Setup Instructions

Need help with something else?

Contact support@pickuppatrol.net for assistance