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PickUp Patrol Parent Guide - PUB
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PickUp Patrol Parent Guide

( Accessible / Translatable / Traducción Española / Tradução Portuguesa )

A colorful PickUp Patrol flyer labeled “Parent Registration.” It explains that the service eliminates the need for written notes or phone calls when changing a student’s dismissal plans. The flyer outlines three steps: register through an emailed link to create a password, add the PickUp Patrol web app (app.pickuppatrol.net/parents) to a phone’s home screen, and confirm a child’s default dismissal plan. A smartphone graphic shows the PickUp Patrol interface with upcoming dismissal plans. Example callouts say “James rides Bus #1 every day” and “Olivia goes to Aftercare M W F and is a Pickup every T H.” The design includes school-themed props like bright highlighters and a small yellow school bus.

PickUp Patrol infographic titled “How to Set a Default Plan.” A note says, “If default plans are not mentioned in your registration email you can skip this step.” Six numbered phone screenshots show the process: 1) tap “Default” and select your child, 2) select “Monday,” 3) tap to select a dismissal option, 4) choose a dismissal option from a list, 5) select the appropriate days and save, and 6) view the completed weekly default plan. A footer says to repeat the steps for any additional children.

A PickUp Patrol instructional graphic titled “How to Make a Plan Change.” Six smartphone screenshots illustrate the process for updating a student’s dismissal plan. Step 1 shows tapping “Change” and selecting a date on a calendar. Step 2 shows selecting the student’s plan type. Step 3 shows choosing a dismissal option from a dropdown list, including options like absent, early dismissal, pickup, aftercare, school activity, bus, or other. Step 4 shows entering additional information, such as the name of the person picking up the child, and confirming dates. Step 5 shows tapping the “Submit” button to notify the school office. Step 6 explains that on the day of the change, the teacher will inform the student of the updated dismissal plan.

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Add PickUp Patrol to Your Phone

Download the Free App

Prefer to use a browser?

Visit app.pickuppatrol.net/parents and bookmark it for quick access.

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Account & Login FAQ

What is PickUp Patrol?

PickUp Patrol is an online platform that manages dismissal time more efficiently and safely. Parents conveniently submit plan changes for their children using the free app. The office efficiently tracks absences, early dismissals, and end-of-day plans. The system also helps speed up dismissal time and adds a layer of security for your children.

This video will give you an overview of the parent app: PickUp Patrol Parent App Overview

Is PickUp Patrol free for parents?

Yes! You can download the free app or access it in a browser on a computer, phone, or tablet.

How do I register?

You will receive a registration email with instructions to sign up. If your school/camp sent them out and you did not receive one, check your spam folder. If it's not there, contact your school/camp to confirm that they have your correct email address.

My registration link has expired. What do I do?

Registration links are active for 48 hours and can only be used once. If your link has expired, please contact the office or support@pickuppatrol.net.

I tried to reset my password, but didn’t get the reset email:

If you still haven’t received the reset email after 5 minutes, check your spam folder and mark the email as Not Spam to be able to reset your password.

Login error message: Couldn't find your PickUp Patrol Account…

If you have already registered, but are now unable to log in, contact the office to verify the email address they have on file for you. Schools/camps update this information periodically, and the email address you previously used with PickUp Patrol may not be the one they currently have on file.

One of my children is not listed, how can I add them? 

Your school/camp office manages all student information. Contact them to confirm the email address on file for each of your children.

How do I change my email address in PickUp Patrol?

Contact the office and ask them to update their records. Once updated, they will send you a new registration email so that you can reset your password.

How do I change the parent portal to a different language?

App - Phone

PickUp Patrol’s parent app is available in both English and Spanish. In the app, go to the Settings tab and toggle the language to either English or Spanish, then tap OK to save.

If your device is set to a different language, follow these steps to have PickUp Patrol automatically translate to it:

Website - Computer

  1. Open Google Chrome, and go to app.pickuppatrol.net/parents
  2. Right click and select Translate to (LANGUAGE). Your page should then automatically translate to your device’s set language.

Website - Phone

  1. Open Google Chrome, and go to app.pickuppatrol.net/parents
  2. Tap the icon in the top left corner of the search bar
  3. Tap Translate to (LANGUAGE). Your device will automatically translate into your device’s set language.
  4. Then, follow these steps to add PickUp Patrol to your device’s home screen: Add PickUp Patrol to your Home Screen

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Default Plan & Plan Change FAQ

What’s the difference between a Default Plan and a Plan Change?

How do I enter that my child will be absent?

If your school uses PickUp Patrol to enter absences, follow these steps to enter the change:

How do I enter that my child will be arriving late?

If your school uses PickUp Patrol to enter late arrivals, follow these steps to enter the change:

How do I enter that my child will be leaving midday & then returning to school?

If your school uses PickUp Patrol to enter leave & returns, follow these steps to enter the change:

How do I enter that my child will be dismissed early?

If your school uses PickUp Patrol to enter early dismissals, follow these steps to enter the change:

My child’s default plan alternates each week. How do I enter this?

To set up your child’s alternating plans, you'll enter one parent's week as your child's Default Plan and the other parent's week as Plan Changes.

  1. Before you start: Turn off email notifications
  1. In PickUp Patrol, go to the Settings tab and turn off email notifications. Otherwise, you'll get an email for every date you enter.
  1. Week A: Enter it as the Default Plan
  1. Go to the Default tab and select your child's name.
  2. Enter one parent's weekly plan as the Default Plan.
    Example: On Mom's week, your child rides Bus 8 every day, or is a Pickup on Monday, Wednesday, and Friday and goes to Aftercare on Tuesday and Thursday.
  1. Week B: Enter it as Plan Changes
  1. Go to the Change tab and select the first date the change will occur.
  2. Click the Dismissal Plan option next to your child’s name
  3. Choose the other parent's plan from the Plan drop-down.
    Example: On Dad's week, your child is a Pickup.
  4. Select every date your child will follow this plan, moving ahead through the months as needed.
  5. Click Submit.

 If Week B has more than one dismissal option, repeat these steps for each one.
Example: Walker on Monday through Wednesday, and Pickup on Thursday and Friday.

  1. When you're done: Turn email notifications back on
  1. Go back to the Settings tab and turn email notifications back on, so you'll get confirmations for future changes.

Need a one-time change during either week? Just enter it as a regular Plan Change.

We have a carpool where several families share the driving. How do we set this up?

Follow the instructions in this guide: Carpool Setup Instructions

Need help with something else?

Contact support@pickuppatrol.net for assistance.