Privacy Policy

Unwired Labs LocationIQ

 

Updated: 22nd May, 2018

Your privacy is important.

At Unwired Labs, privacy, data protection, and data security are at the very heart of everything we do. We’re continuously working to reset the bar for ourselves in the security and data privacy realm, and view the GDPR as an opportunity for the entire industry to come together on this and improve.

This Privacy Policy is intended to help you understand what data we collect, why we collect it, what we do with it, and your options regarding our collection and use of that data. This document also lays out the responsibilities of Unwired Labs LocationIQ, a product of Unwired Labs (India) Private Limited, to our customers and users with regards to both privacy & data protection in general and the European Union’s General Data Protection Regulation (GDPR).

Types of data we collect

Contact Info:

  1. On contact: We ask for Name, Company name and email when you contact us in the form of chat conversations and support queries.
  2. On signup: We collect details like Name, Company Name, and Email. We also collect IP addresses to prevent abuse.
  3. On subscription, we collect information related to payment. We will be able to see name, billing address, website, email, and company. Payment is processed by Stripe and Zoho platform. We do not have the ability to access credit card number.

Usage:

  1. Website: We use Google analytics to understand how the website is being used. All data is anonymized and unidentifiable. We abide by all provisions given by Google Analytics platform.
  2. API: We collects stats of the APIs’ used, quantity of requests and timestamps. We also collect and store IP addresses to check for abuse.

Use case / Overview:

  1. This information is a part of the general conversations over email/ support desk. This is used purely to understand context of usage and solve support issues.

How we use personal data

If you are a free account holder:

  1. We use data to understand API usage trends and contact information to communicate usage, general updates, best practices, new products, and upgrade benefits
  2. You may opt out non critical mails by clicking on the UNSUBSCRIBE link in mail. You can opt out of all mails by contacting us via email.

If you are a premium account holder:

  1. We use data to understand API usage trends and contact information to communicate possible issues, usage statistics, general updates, best practices and new products
  2. We use account statistics to deliver subscribed APIs’ and enforce usage limits in accordance with subscription parameters
  3. Fulfill legal obligations (If applicable) with respect to Service Level Agreements (SLAs), (Non-Disclosure Agreements) NDAs or other agreements
  4. You may opt out non critical mails by clicking on the UNSUBSCRIBE link in mail. You can opt out of all mails by contacting us via email.

Who we share personal data with

If you are a free account holder:

  1. Your information is not shared with any third party

If you are a premium account holder:

  1. Payment information is processed with Stripe for billing and Zoho for invoicing. We do not have the ability to access credit card number.
  2. We share transaction data with relevant tax authorities when we pay GST and file returns

Control over your personal data

If you are a free account holder:

  1. You can request to have your data & account deleted or modified. This can be done by contacting us via mail.

If you are a premium account holder:

  1. You can request to have your data deleted or modified. This can be done by contacting us via mail.
  2. Payment information (Handled by Stripe) is required for holding a premium account. Changes can be made but deletion of payment information will lead to the account being reset to a free one.
  3. Transaction history cannot be deleted for tax purposes

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://locationiq.com/tos

Data Processing Agreement

Becoming a customer of Unwired implies acceptance of our Data Processing Agreement, unless otherwise explicitly agreed with us in writing.

Account security

We adopt and maintain reasonable (including organisational and technical) security measures in dealing with your data in order to protect against unauthorised or accidental access, loss, alteration, disclosure or destruction of such data, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date at the start of this document.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

You may contact Unwired Labs at unwiredlabs.com/contact or in writing at the following address:

O/o Unwired Labs (India) Pvt Ltd,
Plot #128, Prashasan Nagar,
Jubilee Hills, Hyderabad,
Telangana, India - 500033