ONLINE PRIVACY POLICY AGREEMENT
1. General Statement
THE PACKENGERS, is a French Corporation, which owns subsidiaries in USA, UK and in the European Union “EU”.
THE PACKENGERS values its users' privacy. This Privacy Policy ("Policy") will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with THE PACKENGERS of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time THE PACKENGERS decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to THE PACKENGERS, and it governs any and all data collection and usage by us. Through the use of, you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies that THE PACKENGERS does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites garner, make use of and share the information collected.
2. This Policy will inform you of the following:
i. What personally identifiable information is collected from you through our website;
ii. Why we collect personally identifiable information and the legal basis for such collection; iii. How we use the collected information and with whom it may be shared;
iv. What choices are available to you regarding the use of your data; and
v. The security procedures in place to protect the misuse of your information.
vi. To whom do we pass on the data you entrust to us?
vii. Right to file a complaint
viii. How and where to exercise the rights
3. Information We Collect
It is always up to you whether to disclose personally identifiable information, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as:
· Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
· Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.
5. Specific Data Collected.
• Login and browsing data - When you visit the Website, THEPACKENGERS records your IP address and event data related to the mobile device you are using.
• Customer Data - When you place an Order, you must register on the Website according to the terms and conditions defined in our General Terms and Conditions of Sale.
For such registration, THEPACKENGERS collects the following Personal Data:
• - Full name
• - Telephone number
• Data collected when placing an Order - When placing an Order on the Website, THEPACKENGERS collects the following Data:
• Address, first name, surname, email, phone number
As part of payment for the Service, THEPACKENGERS also collects financial data relating to your bank account and/or credit card.
You have consented to this processing for the following purposes:
- Access to and operation and use of the Platform;
- Management of your Orders, including tracking and invoicing;
- Operation of the payment service;
- Management of after-sales service and support;
- Verification, identification, and authentication of the data you provide to us;
- Verification of your identity;
- Sending personalized or non-personalized commercial and advertising
information;
- Data analysis, auditing, and identification of usage trends;
- Conducting marketing and statistical analyses;
- Control and prevention of fraud and malware, and management of security incidents; - Handling of any disputes;
6. Why We Collect Information?
We are collecting your data for several reasons:
· To better understand your needs and provide you with the services you have requested; · To fulfill our legitimate interest in improving our services and products;
· To send you promotional emails containing information we think you may like when we
have your consent to do so;
· To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
· To customize our website according to your online behavior and personal preferences.
7. How long do we store data?
The regulations in force concerning the protection of personal data require us to keep personal data for a defined and limited period of time. When we determine that the data we have about you is no longer necessary for the purposes for which it was collected, we delete it or make it anonymous.
Customer data is retained for the duration of the business relationship. It may be kept for commercial prospecting purposes for a maximum of 3 years from the end of the commercial relationship.
The information stored in the users' terminal (e.g. cookies) or any other element used to identify users and allowing users to be traced is kept for a period not exceeding 6 months.
The data used in the context of the distribution of newsletters are kept until the user unsubscribes. Every 13 months we ask for the consent of our website visitors for the processing of cookies.
The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.
8. Use of Information Collected
THE PACKENGERS does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. THE PACKENGERS may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from THE PACKENGERS may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
9. Disclosure of Information
THE PACKENGERS may not use or disclose the information provided by you except under the following circumstances:
· as necessary to provide services or products you have ordered;
· If you have consented;
· in the aggregate with other information in such a way so that your identity cannot
reasonably be determined;
· as required by law, or in response to a subpoena or search warrant;
· to outside auditors who have agreed to keep the information confidential;
· as necessary to enforce the Terms of Service;
9. Non-Marketing Purposes
THE PACKENGERS greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in THE PACKENGERS products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
10. Children under the age of 13
THE PACKENGERS's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13) in US and fifteen (15) in EU. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13) in US and fifteen (15) in EU, we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) in US and fifteen (15) in EU must seek and obtain parent or guardian permission to use this website.
11. Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to services. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. THE PACKENGERS will continue to adhere to this Policy with respect to any personal information previously collected.
12. Links to Other Websites
Our website does contain links to affiliate and other websites. THE PACKENGERS does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.
13. Transfers outside the European Union
The data you entrust to us may be transferred outside the European Union, hereinafter "EU". In this context, THE PACKENGERS is committed to comply with the provisions of the General Data Protection Regulation "GDPR", relating to data transfers outside the EU. According to the GDPR, if personal data is transferred to a country outside the EU, account is taken of whether or not this country belongs to the list of countries offering a sufficient level of guarantee and, in particular, of the possibility of including standard contractual clauses in contracts for data transfers outside the EU, or even binding rules known as "BCR".
14. Security
THE PACKENGERS takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user's personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private
communications to build users' trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. The website is also secured by VeriSign.
15. Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.
16. Exercising Your Rights
In accordance with the regulations applicable to personal data, you have the following rights:
i. Right to information
You may be aware of the personal data that THE PACKENGERS processes about you. To this end, we provide users of our services with information in accordance with regulatory requirements when we collect their personal data on our documents used for data collection.
ii. Right of access
If you want to access your data, you can submit us your request. We will give you a response quickly and at last, one month after receiving your request. In the event that we meet a difficult to answer your request within this delay, it can take 2 months more.
iii. Right of rectification
If your personal data is inaccurate, you can ask us to rectify it. Likewise, if we have transmitted it to a third party, we will also transmit the requested rectification to that third party.
iv. Right to object
In certain cases, you can object to the use of your personal data. We will consider your request to object and determine whether the processing of your personal data unfairly prejudices you and whether this prejudice forces us to stop it. In general, you may not object to the processing of your personal data if:
- We have a legal obligation to do so
- It is necessary for the performance of a contract between us and you
v. Right to limit the processing
You may refer to us in order to obtain the limitation of our use of your personal data if:
- You believe that your personal data is inaccurate;
- We are processing your data inaccurately
- We no longer have any reason to keep the data but you want us to keep it for other purposes - You have objected to our use of your data based on our legitimate interests.
vi. Right to Portability
You may request us to transfer your personal data, either to you personally or to an organization.
vii. Right to be forgotten
In connection with the use of the personal data you entrust to us, we are obliged to retain it for a specified period of time in order to comply with applicable laws and regulations. However, this right can only be validly exercised once the applicable legal and/or regulatory periods have expired. In the event that a legal or regulatory period is not applicable, the right to be forgotten can be exercised if you withdraw your consent.
To exercise these rights, contact us directly. For security reasons and to avoid fraudulent requests, this request must be accompanied by proof of your identity.
15. Automated processing
THE PACKENGERS does not carry out automated processing of personal data.
16. Exercise your rights?
If you wish to exercise your rights, you can send a written request to the Data Protection Officer (DPO) at the following email address: dpo@thepackengers.com.
You can address your request to us in the most precise way. Ideally, you should send us a copy of your identity card to confirm your identity. If your request is compliant, we will send you an answer within one month. In case of refusal, a reasoned answer will be sent to you as soon as possible.
17. Right to file a complaint.
In the event of an unsatisfied complaint on our part, you can send us a complaint directly. If you are not satisfied with our response, you can contact the domestic Authority of Control, in your country. In France, you can contact the Commission Nationale Informatique et Libertés (CNIL) - 3 place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 www.cnil.fr
18. Updating This Privacy Policy
THEPACKENGERS reserves the right to make any change to this Privacy Policy at any time. If a change is made, THEPACKENGERS undertakes to publish the new version on the Website, and to inform you by email. If you disagree with the new wording of the Privacy Policy, you retain the right to request the deletion of all Personal Data concerning you.